Creditsafe USA Reviews 

624
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely responsive, remarkably helpful, and consistently available throughout the entire onboarding journey. Consumers find the online platform highly intuitive and very easy to navigate daily, while individual staff members are warmly described as exceptionally knowledgeable, patient, and thorough during live demonstrations. Some reviewers were not happy with occasional communication delays, mentioning unfortunate instances of unanswered messages or frustrating challenges when trying to reach their primary contact. A small number of individuals also encountered specific difficulties regarding unaddressed billing corrections, unexpected service expirations before decisions, and sudden account closures.

What people talk about most

Customer service

People report positive experiences with customer service, noting that representatives are always available... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how the platform is very user... See more

Staff

Consumers find staff to be exceptionally helpful, responsive, and knowledgeable across various interactions.... See more

Service

Users describe positive interactions with service, highlighting great tools for evaluating creditworthiness... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the team for being exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been attending Creditsafe's webinars for years and have been politely asked for our business. We were never harassed or bothered. When the time came to decide to move forward, everything was... See more

Rated 5 out of 5 stars

CreditSafe includes foreign as well as US customers. It has a monitoring feature that we need in these financial times. It is quick to get the credit information and is very detailed to why the rati... See more

Rated 5 out of 5 stars

We have used CreditSafe for 5 years. They are a valued vendor with a huge commercial credit database. We also purchased their additional service that provides data on small business term loans. C... See more

Rated 5 out of 5 stars

We have been a customer for around 10 years. Customer service has always been execllent and the services offered have improved in many ways and helped us in researching credit checks for compainies a... See more


Company details

  1. Asset manager services
  2. Financial advisor

Information provided by various external sources

Our team at Creditsafe knows that high quality data on the health of your suppliers, vendors and partners is critical to making smart business decisions. As the world's most used provider of business credit reports and a comprehensive database of 320 million companies worldwide, Creditsafe strives to give financial professionals useful insights on companies whether they're large, small, global or domestic. Let's talk about how our data can help meet your business needs.

Written by the company

Promise 1
Dedicated Account Mananger in the US
Promise 2
Freedom Access, up to 49,999 US credit reports included with all packages
Promise 3
We will never auto-renew your contract

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

624 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(624)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Demo!

Our salesperson gave a great demonstration of the product, and the product was very straightforward and easy to use.

11 August 2026
Rated 5 out of 5 stars

Excellent Customer Service

Customer service/communication throughout the buying process has been great. We got our free sample credit check very quickly and have a training set up with the account manager within a week of signing up for our plan.

22 July 2026
Rated 4 out of 5 stars

Reliable Credit Management Tool

CreditSafe has been a great tool for evaluating the creditworthiness of prospective customers and supporting informed credit decisions. The monitoring features help us stay on top of changes with existing customers, and the payment data appears to be current and reliable. Overall, it's a valuable resource that makes the credit management process more efficient.

21 July 2026
Rated 4 out of 5 stars

Great accessibility on credit scores

Usually has credit information on our credit applicants, but there are many that started business 2 years ago and less and there is no information on Creditsafe. We love the ability to look up the credit information on our own and not have to wait for a report.

17 July 2026
Rated 2 out of 5 stars

Rushed Renewal

The renewal of Creditsafe was very rushed; staff did not give me much time to review pricing before the product term expired and every question I asked seemed to generate three additional emails. The main point of contact went on vacation and wasn't copying anyone else internally, which resulted in the service expiring before a decision could be made.

6 July 2026
Rated 5 out of 5 stars

Excellent experience

Excellent experience! The team was incredibly helpful, knowledgeable, and responsive throughout the process. They made everything easy to understand and provided great support whenever I had questions.

26 June 2026

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