Creditsafe USA Reviews 

624
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely responsive, remarkably helpful, and consistently available throughout the entire onboarding journey. Consumers find the online platform highly intuitive and very easy to navigate daily, while individual staff members are warmly described as exceptionally knowledgeable, patient, and thorough during live demonstrations. Some reviewers were not happy with occasional communication delays, mentioning unfortunate instances of unanswered messages or frustrating challenges when trying to reach their primary contact. A small number of individuals also encountered specific difficulties regarding unaddressed billing corrections, unexpected service expirations before decisions, and sudden account closures.

What people talk about most

Customer service

People report positive experiences with customer service, noting that representatives are always available... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how the platform is very user... See more

Staff

Consumers find staff to be exceptionally helpful, responsive, and knowledgeable across various interactions.... See more

Service

Users describe positive interactions with service, highlighting great tools for evaluating creditworthiness... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the team for being exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been attending Creditsafe's webinars for years and have been politely asked for our business. We were never harassed or bothered. When the time came to decide to move forward, everything was... See more

Rated 5 out of 5 stars

CreditSafe includes foreign as well as US customers. It has a monitoring feature that we need in these financial times. It is quick to get the credit information and is very detailed to why the rati... See more

Rated 5 out of 5 stars

We have used CreditSafe for 5 years. They are a valued vendor with a huge commercial credit database. We also purchased their additional service that provides data on small business term loans. C... See more

Rated 5 out of 5 stars

We have been a customer for around 10 years. Customer service has always been execllent and the services offered have improved in many ways and helped us in researching credit checks for compainies a... See more


Company details

  1. Asset manager services
  2. Financial advisor

Information provided by various external sources

Our team at Creditsafe knows that high quality data on the health of your suppliers, vendors and partners is critical to making smart business decisions. As the world's most used provider of business credit reports and a comprehensive database of 320 million companies worldwide, Creditsafe strives to give financial professionals useful insights on companies whether they're large, small, global or domestic. Let's talk about how our data can help meet your business needs.

Written by the company

Promise 1
Dedicated Account Mananger in the US
Promise 2
Freedom Access, up to 49,999 US credit reports included with all packages
Promise 3
We will never auto-renew your contract

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

624 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(624)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are brand new to Creditsafe

We are brand new to Creditsafe. Brian was knowledgeable and clear to my first inquiry. 10 of our staff members viewed Brian's demonstration and were very impressed. All agreed that there was no question we should change to Creditsafe. Those who could not attend were able to view the recorded demonstration later. We are sure this was a very important, good decision.

27 March 2026
Rated 4 out of 5 stars

Creditsafe

Creditsafe has been an effective tool for our company and we rely on it heavily when assessing our risk. It's easy to utilize

23 March 2026
Rated 5 out of 5 stars

Credit Manager

We have been a customer for around 10 years. Customer service has always been execllent and the services offered have improved in many ways and helped us in researching credit checks for compainies and comsumers. We recently had a training for a new employee that was very helpful in navagiting the program.

18 March 2026

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