Creditsafe USA Reviews 583

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, responsiveness, and professional approach. Many people appreciate the ease of use and intuitive design of the platform, finding it efficient for their needs. The service itself is frequently described as excellent, with consumers noting its effectiveness in providing valuable information and improving their operations. However, some customers also noted issues with customer service, specifically mentioning abrupt communication and difficulty in scheduling phone calls with representatives. A few other people also felt that the login system could be improved to allow for a single login to view all reviews.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting its ease of use and intuitive design.... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise staff members for... See more

Service

Consumers find service to be positive, consistently praising its excellence and helpfulness. Many reviewers... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of the... See more

Based on these reviews

Rated 5 out of 5 stars

I have been attending Creditsafe's webinars for years and have been politely asked for our business. We were never harassed or bothered. When the time came to decide to move forward, everything was... See more

Rated 5 out of 5 stars

We have been a customer for around 10 years. Customer service has always been execllent and the services offered have improved in many ways and helped us in researching credit checks for compainies a... See more

Rated 5 out of 5 stars

CreditSafe includes foreign as well as US customers. It has a monitoring feature that we need in these financial times. It is quick to get the credit information and is very detailed to why the rati... See more

Rated 5 out of 5 stars

I have used Creditsafe for years now, and I am very happy with the service. Searching for companies is easy (the app is easy to navigate), and there is ample information available in order to make in... See more

Rated 4 out of 5 stars

First my accounts receivable has greatly improved since I started using Credit Safe. I feel the price is fair when used over a year. My biggest issue is the information. How current. Plus not havi... See more

Rated 5 out of 5 stars

David Smith has made our experience seamless. He is quick to respond, always prepared, and goes out of his way to make sure we have the options that meet our company's needs. Highly recommend Creditsa... See more

Rated 4 out of 5 stars

Choosing Credit Safe will help mitigate risks and take informed business decisions. It covers range of data sets, which helps our AR team to set terms with new and existing customers. We like its comp... See more

Rated 5 out of 5 stars

Jason Shattah has been excellent to work with. He took the time to understand our planned use case, provided clear explanations, and ensured we had everything needed to move forward confidently. His r... See more

Rated 5 out of 5 stars

Easy to use and get the information we need. Intuitive design and feel. Add on features such as CreditSafe Express has allowed the team to focus on other areas.

Rated 5 out of 5 stars

We are brand new to Creditsafe. Brian was knowledgeable and clear to my first inquiry. 10 of our staff members viewed Brian's demonstration and were very impressed. All agreed that there was no que... See more

Rated 5 out of 5 stars

Desiree Daley responds to every question or need our firm has, so the service provided along with the reports is of high quality.

Rated 4 out of 5 stars

Good service at a reasonable price Still have an issue that we cannot have just one login and see all reviews; my analysts have to use my login so that we have credit reports in one central locatio... See more

Rated 5 out of 5 stars

Hassan explained everything during the demonstration in full detail and answered any questions I had. He was very informative and very pleasant to talk to.

Rated 5 out of 5 stars

Information is very helpful on deciding wither to give credit or set them up as cod. Customer service is very good and have been very helpful.

Rated 5 out of 5 stars

Jason and Sean were the best to work with!! Answered very quickly the many questions I kept asking and provided plenty of examples to know we couldn't live without the reports. They didn't give up unt... See more

Rated 5 out of 5 stars

Gabriel was patient with us and answered all our questions. I appreciated his professional approach and how he allowed us the time to review the platform and get some example reports. This platform wi... See more

Rated 5 out of 5 stars

Easy to access and easy to understand reports. Credit Safe is a great value for our company n making credit decisions.

Rated 5 out of 5 stars

Yolanda was very friendly and quick to reply to my voice message. All questions were answered and additional help was provided.

Rated 5 out of 5 stars

Representative was very helpful and able to answer any questions, gave a good review of what their service offers. I'm looking forward to using Creditsafe to enhance our business.

Rated 4 out of 5 stars

We feel Creditsafe USA does a good job in trying to keep users informed of changes in the company status of a company users have had concern.

Rated 1 out of 5 stars

Bad customer service. Poor communication of products. Blowing up my email for a review of your product.

Rated 4 out of 5 stars

Creditsafe has been an effective tool for our company and we rely on it heavily when assessing our risk. It's easy to utilize

Rated 5 out of 5 stars

Love the service they provide. Very helpful in making our decisions to give credit to our customers.

Rated 5 out of 5 stars

Very pleasant!! Went above and beyond to help me with information needed, offering tools i was unaware.

Rated 5 out of 5 stars

EASY FOR US TO NAVIGATE NEW CUSTOMERS RIGHT FROM THE START, WITH TERMS AND CREDIT LIMITS

Rated 5 out of 5 stars

Appreciated all of the time Dallas Chanclor spent with us explaining our service level and then tailoring the agreement to fit our needs. Exceptional service!

Rated 5 out of 5 stars

I really like how easy it is to use and understand. The information is always up to date and I have had no issues.

Rated 4 out of 5 stars

Great support; query was followed up promptly. The account manager that engaged us definitely is knowledgeable and positively objective.

Rated 4 out of 5 stars

Creditsafe is a great option for Tri-Cor. Occasionally, we find the data to be inaccurate, but overall it has been helpfull.

Rated 5 out of 5 stars

We would like to highlight the outstanding personalized attention provided by our Account Manager, Bonnie Ball. She has consistently demonstrated remarkable promptness and professionalism in respondin... See more

Rated 5 out of 5 stars

Creditsafe has made extending credit to new customers a much more secure process. Objective data is always better than opinions.

Rated 5 out of 5 stars

I've already worked with CreditSafe in the past and it was always a helpful tool, they still keep the same level of service and that is very appreciated.

Rated 5 out of 5 stars

Reports are easy to download, and if there is something that I need additional I have always gotten the assistance needed.

Rated 3 out of 5 stars

I did not like being shut down abruptly and did not like begging my rep to get on a phone call with me

Rated 5 out of 5 stars

Michelle is always great to work with. The support we receive is always top class.

Rated 5 out of 5 stars

My decades old business partnership and friendship with Chris F, as the face of Creditsafe is the reason for unwavering satisfaction. Watching the growth and constant retooling of their credit reporti... See more

Rated 5 out of 5 stars

My contact is very supportive and giving out addition service items for free.

Rated 5 out of 5 stars

Our rep was very instrumental on sharing your company information and the services that you provide.


Company details

  1. Asset manager services
  2. Financial advisor

Information provided by various external sources

Our team at Creditsafe knows that high quality data on the health of your suppliers, vendors and partners is critical to making smart business decisions. As the world's most used provider of business credit reports and a comprehensive database of 320 million companies worldwide, Creditsafe strives to give financial professionals useful insights on companies whether they're large, small, global or domestic. Let's talk about how our data can help meet your business needs.

Written by the company

Promise 1
Dedicated Account Mananger in the US
Promise 2
Freedom Access, up to 49,999 US credit reports included with all packages
Promise 3
We will never auto-renew your contract

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

583 reviews

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Replied to 16% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Outstanding Experience

David Smith has made our experience seamless. He is quick to respond, always prepared, and goes out of his way to make sure we have the options that meet our company's needs. Highly recommend Creditsafe!

22 February 2026
Rated 5 out of 5 stars

Logan L. was a great help

Logan L. was amazing showing me the creditsafe platform and what it could do for our company. I appreciate the time he took and his patience in answering all of my questions.

18 February 2026
Rated 4 out of 5 stars

First my accounts receivable has…

First my accounts receivable has greatly improved since I started using Credit Safe. I feel the price is fair when used over a year. My biggest issue is the information. How current. Plus not having companies listed.

4 February 2026

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