Creditsafe USA Reviews 607

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpfulness of the staff, who are noted for their professional and patient approach. The service provided is frequently described as high quality and efficient, making processes much easier for users. Reviewers also highlight the platform's ease of use and navigation, appreciating its many features and the clarity of its reports. However, some people mentioned that the information provided, while generally helpful, was not always accurate. Additionally, a few customers expressed dissatisfaction with abrupt communication and difficulty in scheduling calls with their representatives.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support, professionalism,... See more

User experience

Users describe positive interactions with user experience, consistently highlighting the platform's ease of... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting excellent customer service and helpful... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and intuitive navigation.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been attending Creditsafe's webinars for years and have been politely asked for our business. We were never harassed or bothered. When the time came to decide to move forward, everything was... See more

Rated 5 out of 5 stars

We have used CreditSafe for 5 years. They are a valued vendor with a huge commercial credit database. We also purchased their additional service that provides data on small business term loans. C... See more

Rated 5 out of 5 stars

We have been a customer for around 10 years. Customer service has always been execllent and the services offered have improved in many ways and helped us in researching credit checks for compainies a... See more

Rated 5 out of 5 stars

CreditSafe includes foreign as well as US customers. It has a monitoring feature that we need in these financial times. It is quick to get the credit information and is very detailed to why the rati... See more


Company details

  1. Asset manager services
  2. Financial advisor

Information provided by various external sources

Our team at Creditsafe knows that high quality data on the health of your suppliers, vendors and partners is critical to making smart business decisions. As the world's most used provider of business credit reports and a comprehensive database of 320 million companies worldwide, Creditsafe strives to give financial professionals useful insights on companies whether they're large, small, global or domestic. Let's talk about how our data can help meet your business needs.

Written by the company

Promise 1
Dedicated Account Mananger in the US
Promise 2
Freedom Access, up to 49,999 US credit reports included with all packages
Promise 3
We will never auto-renew your contract

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

607 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(607)

108 reviews in the last 12 months

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Rated 5 out of 5 stars

Peter Iacobellis

Anna F. was great. She and the company made the process very painless. I was given an abundance of information like sample reports etc. so that I could make a decision to come on board. No pressure but straight answers and information. In the end the price and vs. resource fit my need and I agreed to.

21 March 2025
Rated 5 out of 5 stars

TThe best part of working with Creditsafe is Dave Zenith and his knowledge of creditsafe and his great customer service skills. When we ask for help, he is on target and responds back almost immediat

The best part of working with Creditsafe is Dave Zenith and his knowledge of creditsafe and his great customer service skills. When we ask for help, he is on target and responds back almost immediately. I prefer the scores better than any other report I have used...clear, concise and makes my job easier to determine credit limits.

18 March 2025
Rated 5 out of 5 stars

Renewal

Our renewal was handled quickly and accurately. We have found your pricing more attractive than your competition.
We did not know about the collection option, so you might need to emphasize that feature as well.

7 March 2025
Rated 5 out of 5 stars

International Clients

I was looking for a method to check on International clients and when I gave the rep a couple of our international clients, he was able to pullup their information. The overall expense of the platform was also reasonable.

26 February 2025
Rated 5 out of 5 stars

The customer service that we have…

The customer service that we have received has been terrific. The notifications received have saved us money by alerting us quickly to changes in statuses. The web design is very functional and easy to use.

26 February 2025
Rated 4 out of 5 stars

Jason Shattah is a Gem!

I haven't gotten a chance to use the product yet or to know the features of creditsafe, but if the rest of the user process is as pleasurable as the sales calls, then I know I will be recommending the service to others. Jason Shattah was a delight to work with. He was very knowledgeable, friendly and seems to be a great asset to your team. He is diligent and determined. He is very easy to talk to and isn't pushy like most sales people.

19 February 2025
Rated 5 out of 5 stars

Confident credit decisions

Creditsafe has been pivotal in helping our company process credit applications quickly. We can make an informed decision when extending credit to our customers and feel confident with the credit limits we set.

7 February 2025

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