I ordered a bag on line last week and received an acknowledgment of the order so was surprised to receive an email on Saturday saying the order is out of stock. Shame that didn’t come up when I ordere... See more
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Excellent service from start to finish. Delighted with my Skechers trainers. Brilliant price, and free postage. Big thank you.
Company replied
Excellent delivery experience this morning. On time and very professional and friendly two team members who unpacked the items and took away the packaging. They thanked us for our custom and we than... See more
Company replied
What a wonderful find. An independent family run department store which delivers high quality, competitive priced goods. I cannot fault. Good communication and excellent product. I would not hesita... See more
Company details
Written by the company
Daniel of Windsor was originally established in 1901 by Walter James Daniel and has always remained a family-run independent store. Our range of departments includes a wide range of luxury goods from hundreds of premium brands across a selection of departments. You will find a selection of luxurious items within our wide range of departments, including: furniture, home furnishings, toys and games, and luxury fashion for men, women and children. As well as sports and leisure clothing and equipment, baby and nursery, alongside luxurious gifts for your loved ones. If you’re looking for gifting, designer homeware or even for contemporary fashion - make sure to browse the full selection across our departments. We like to deliver the best in-store experience, so you will find a wide range of services and concessions within our stores. From in-store dining at Heidi & FOGGs, to Gait Analysis, to Lingerie Fitting services.
Contact info
120-125 Peascod Street, SL4 1DP, Windsor, Berkshire, United Kingdom
- 01753801000
- enquiries@danielstores.co.uk
- danielstores.co.uk
4.0
Great
238 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Quick delivery and excellentgood service
Quick delivery and good service, very well packaged!
1 March 2025
Reply from Daniel of Windsor
Hi Mrs Hughes,
Thank you so much for taking the time to leave us a review! We're happy to hear you enjoyed your experience ordering with us. We hope to assist you with a future order soon!
Kind regards,
Daniel Customer Service
Cancelled our order
Cancelled our order the day it was supposed to be delivered with no reasoning too.
14 February 2025
Reply from Daniel of Windsor
Dear Aimee,
Please accept our sincere apologies for your experience ordering with us. Please get in touch with us at enquiries@danielstores.co.uk with your order number, and our customer service team will be happy to assist you further.
Kind regards,
Daniel Customer Service
Reply from Daniel of Windsor
Hi Diane, thank you so much for leaving a review! We're glad to hear you love your pillow, and we are happy to hear you had great experience shopping with us. We hope to assist you with a future order soon!
Warning - Do Not Purchase Men’s Clothing from Daniels
This is a follow up to my review dated 13th February.
After my distressing experience in Daniel’s Windsor on 12th February, I contacted Gant direct. Despite the fact they had no legal relationship with me , they could not have been more helpful. They were friendly and apologetic and eager to resolve the issue, simply asking me to send them a photograph of the jumper and proof of purchase. Upon receipt of these they immediately offered me a full credit note.
At no time did they suggest that I had washed the jumper incorrectly and/or caused the damage myself (something the staff in Windsor were very quick to infer.) Nor did they ask me to return the jumper so that they could carry out a “product review” (whatever that is) - something I was told by the “family member” was essential.
Daniels, despite thirty years of loyal custom, I will not be returning to your store and would warn anyone reading this to think twice before doing so. Your alleged values of “quality, value and service” are misleading and untrue.
12 February 2025
Unprompted review
Reply from Daniel of Windsor
Dear Mr. Ormond,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and that we didn’t meet your expectations on this occasion.
We sincerely regret that you felt let down by the process, and we appreciate your long-standing loyalty to our store.
If there’s anything further we can do to resolve this matter, or regain your trust, please don’t hesitate to reach out to us directly at: Enquiries@danielstores.co.uk
Best regards,
Daniel of Windsor Customer Service
Great product
Great product, price better than at other stores and wuick delivery. Very satisfied
16 December 2024
Unprompted review
Reply from Daniel of Windsor
Hi Flavia
Thank you for your wonderful review! We're delighted to hear that you're happy with the product, our pricing, and the speedy delivery.
Your satisfaction means a lot to us, and we truly appreciate your support. We hope to see you shop with us again soon!
They cancel orders as they don’t know their stock levels!
I have tried to order two separate items in the last few months, only to receive an emails days later stating “ Unfortunately, on this occasion we have had to cancel your order. Please accept our sincerest apologies that we cannot fulfil your order.” Annoyed as the second order was meant to be a gift, and the first was my Christmas present. I called up to see what was going on;
a polite gentleman tried to help me however he could not understand where the issue arose as it seemed there was one in stock which could not be located. Albeit he is raising an investigation ticket. Utterly and bitterly disappointed
6 January 2025
Unprompted review
Reply from Daniel of Windsor
Hi Sabrina,
Thank you for taking the time to review your experience. As expressed over the phone to you, we sincerely apologise this stock issue happened on more than one occasion.
We apologise for the delay in our communication while we have been investigating the cause of this stock level error. Our investigation has now concluded and we can confirm our system encountered a glitch when displaying stock levels for certain products. We have since addressed this issue for these particular products and are working to ensure all product stock levels are correct.
Once again, we hope you can accept our deepest apologies for your experience. We understand your frustration in this matter and will be using your feedback to better our customer service and ensure future stock level issues are addressed promptly.
Please feel free to email us at enquiries@danielstores.co.uk if you would like to discuss this matter further.
Best regards,
Daniel Customer Service
Reply from Daniel of Windsor
Hi Daniel,
Thank you for taking the time to review our website!
We value your support and feedback, and we look forward to welcoming you back to our website in the future.
If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Wishing you all the best :)
Kind regards,
Daniel Customer Service
Excellent staff
Great company and what a difference to be able to speak to lovely helpful staff will definitely purchase here again
19 December 2024
Unprompted review
Reply from Daniel of Windsor
Hi Lynne,
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you found our staff helpful and had a great experience.
We truly value your support and look forward to welcoming you back for future purchases. If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Wishing you all the best! :)
Kind regards,
Daniel Customer Service
Great customer service
I recently bought an item from here and it wasn't for me. I contacted them and they immediately sent me a returns label and a refund was processed as soon as they received the item, literally within days of me posting it back, much quicker than I have received refunds when dealing with chain stores. All phone calls when dealing with them were answered promptly and the staff were incredibly polite and helpful at all times.
11 December 2024
Unprompted review
Reply from Daniel of Windsor
Hi Jennifer,
Thank you so much for taking the time to share your experience with us. We’re so pleased to hear that your return process was smooth and efficient and that our team was able to assist you promptly and politely.
We pride ourselves on providing a personal and hassle-free service, so it’s wonderful to know that we met your expectations. Your kind words mean a lot to us and we’ll be sure to pass on your feedback to the team - they’ll be thrilled to hear it!
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Thank you again for your support and we hope to welcome you back soon :)
Warm regards,
Daniel Customer Service
Brought the cheri cake by jelly cat…
Brought the cheri cake by jelly cat when they sent out yesterday arrived within one day I am really happy communication was good too got back to me straight away when I asked a question. thank you very much.
14 December 2024
Unprompted review
Reply from Daniel of Windsor
Hi Laura,
Thank you so much for your kind message! We’re thrilled to hear that your Cheri Cake by Jellycat arrived so quickly and that you’re happy with it. It’s wonderful to know that our communication met your expectations as well.
Your feedback means a lot to us and we’re so pleased we could provide you with a great shopping experience. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Thank you again and we hope you enjoy your new Jellycat addition! :)
Best regards,
Daniel Customer Service
Just cancelled my order without any…
Just cancelled my order without any feedback as to why. Very poor.
10 December 2024
Unprompted review
Reply from Daniel of Windsor
Hi Stats,
We're very sorry to hear about your experience with your recent order. We completely understand your frustration and disappointment in not receiving feedback regarding the cancellation. This is not the level of communication we strive to provide.
Could you please provide your order number or any other details so we can look into this for you right away? We value your custom and would like to make things right.
Thank you for bringing this to our attention and we sincerely apologise for any inconvenience caused.
Kind regards,
Daniel Customer Service
DONT BOTHER GIVING THIS COMPANY ALL YOUR INFORMATION!
Went on this companies website to buy a Jellycat Cheri Cake and was offered a £5 discount if I entered my email address, which I proceeded to do! I was then told I also needed to enter my phone number, which stupidly i also proceeded to do! I was given a code DANIEL5 and then proceeded to checkout. When asked if i had a discount code I put it in the box only to be told that I needed to register for an account, so bearing In mind they would need my address to send the parcel I proceeded with that and went back to the checkout page, only to then be told after submitting all my I formation, that I would then need to soend at least £50! Absolute Rubbish! I didn't bother in the end!
8 December 2024
Unprompted review
Reply from Daniel of Windsor
Hi Samantha,
Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the frustration you encountered while trying to use the discount code on our website.
Yes, the £5 discount is indeed part of a promotion running for any orders over the value of £50, but we completely understand how this may not have been communicated as clearly as it should have been during your checkout process. Your feedback is invaluable and we’ll be raising this with our team to ensure that the terms of our promotions are made much more transparent in the future to avoid any confusion.
We also want to reassure you that we take privacy seriously and while we request certain details like an email and phone number for promotional codes or account registration only, this is only to provide the best possible service and so that we are able to contact our customers about their orders placed. However, we can see how this experience may have felt overwhelming, and for that, we sincerely apologise.
If you’re still interested in the Cheri Cake or any other items, please let me know by emailing: Enquiries@danielstores.co.uk and we’d be happy to assist you to ensure that everything runs smoothly.
Thank you again for your feedback and hopefully we can make things right for you.
Best regards,
Daniel Customer Service
Shane on you! Dreadful customer service.
I found via the internet ( we live in the wilds of Cumbria) two Alicia chairs this morning, which I ordered. We already have the sofas.
Only when I was about to pay for them did this ridiculous website say they’re out of stock!
I ve emailed twice - no reply
I’ve phoned three times - no one has had the courtesy to come back to me with information.
We own and operation a 35 bed hotel. If we treated our customers in this way we would soon have no customers!
Shame on you Daniel Stores, dreadful customer service.
19 September 2024
Unprompted review
Reply from Daniel of Windsor
Dear Louise,
Thank you for your review, and we sincerely apologise for the inconvenience you have experienced.
We operate a unit stock system, and it's possible that the Alicia chairs were sold either online or in-store around the same time you attempted to place your order online, resulting in the out-of-stock notification.
Could you kindly confirm which email address you contacted us on? Unfortunately, we do not have a record of your emails in our main customer service inbox which is: Enquiries@danielstores.co.uk. For your information, our Furniture Department inbox is: windsorfurniture@danielstores.co.uk.
Our phone numbers are also available should you wish to speak to us directly are:
- Daniel Online Team: 01753 801 084
- Furniture Department: 01753 801 052
If you would like to proceed with an order, we can process your payment via a secure PayPal payment link as an alternative to the website.
We sincerely apologise again for the inconvenience and hope to assist you further.
Kind regards,
Daniel Customer Service
Really !!!...?
The actual store experience is a really good experience but we are always shocked at one of the security guards in the windsor store who looks like he was dressed for an SAS mission to storm some foreign embassy. Totally and completely overboard and in such a nice and upmarket store completely unrequired. Its windsor !!. No need for body cams on every corner of his uniform or bullet proof vest or highly polished boots and riot shield.
Get a grip 'Daniel' totally unrequired to have somebody like that in store grabbing everybodys attention. Russia wont be invading you tomorrow i assure you.
31 August 2024
Unprompted review
Reply from Daniel of Windsor
Dear Steve,
Thank you for taking the time to share your feedback and for your kind words about our store experience.
We understand your concerns regarding the appearance of our security personnel. Unfortunately, due to the high amount of shoplifting we experience, we have found it necessary to have visible security measures in place, including uniformed guards. Their presence acts as a deterrent and has made a noticeable difference in reducing incidents.
In an ideal world, such measures wouldn't be required - but given the current retail climate and the frequency with which we are the target of shoplifting, it's necessary for us to take these precautions.
We appreciate your feedback and hope that this doesn’t detract from your overall experience at our Windsor store.
Thank you and we hope you have a wonderful day!
Best regards,
Daniel Customer Service
Unclean floors and wilted salads
I have been coming to Daniel Windsor since moved here 27 years ago and always thought it was a lovely store. Today, however, I entered through the doors next to Heidi’s and the first thing I noticed was that the stairs from the sliding doors into the store didn’t look very clean. We then sat in Heidi’s at the tables for 4 near the exit and I noticed the floor there seemed to have many coffee/tea stains and the seats we were sitting on had many crumbs and didn’t look clean either. We were going to have lunch there … but! When we got to the (amazing!) counter there were a couple flies landing and taking off from the pizza squares. The staff, who weren’t busy at that time, were ignoring the flies. I moved on and saw little quiches, which I quite fancied, but the quiches had rocket on the top, and the rocket was completely wilted and looked as though it had been there for days, rather than that morning.
Very disappointing for such a smart store.
18 August 2024
Unprompted review
Reply from Daniel of Windsor
Dear Lori,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointing experience during your recent visit to our Windsor store. We take cleanliness and food hygiene very seriously, and it's clear that on this occasion, we fell short of the high standards we aim to uphold.
Your comments have been shared with our food concession Heidi Bakery and our Management team - and we will be addressing the issues you’ve raised with Heidi Bakery to ensure improvements are made. We sincerely apologise for the oversight, particularly in our Heidi Bakery café area, and appreciate you bringing this to our attention.
We value your loyalty over the past 27 years and we hope this experience won’t deter you from visiting us again. Please feel free to reach out to us directly if you have any further concerns. We’d love the opportunity to make it right and restore your confidence in our store.
Thank you again for your feedback and we hope to welcome you back soon.
Best regards,
Daniel Customer Service
Excellent customer service
My shopping experience at Daniels in both Windsor and Ealing stores was second to none, with good old-fashioned customer service (which is virtually non-existent nowadays!) The assistance given from start to finish by Anna and Brian in the furniture department was 5 star. Both were knowledgeable, helpful and friendly, bending over backwards to accommodate my requests, including delivering furniture at extremely short notice! I will be returning! Thank you.
2 August 2024
Unprompted review
Reply from Daniel of Windsor
Dear Lisa,
Thank you so much for your wonderful review! :)
We’re thrilled to hear that you had such a positive shopping experience at both our Windsor and Ealing stores. Providing exceptional customer service is our top priority, and it’s fantastic to know that Anna and Brian in the Furniture Department went above and beyond to meet your needs.
Your kind words will be shared with them - they’ll be delighted to hear they made such a great impression. We’re glad we could accommodate your requests and ensure a smooth delivery process for you.
We look forward to welcoming you back in the future! Thank you again for choosing Daniel and for your continued support.
Best regards,
Daniel Customer Service
Excellent customer service and follow up
Recently purchased some Bramblecrest garden furniture from Daniel’s. Shop staff, notably Andrew was so helpful with all aspects of our queries and the sale. The furniture was delivered today set up in the garden ready to use; how marvellous not to have to do this ourselves! Thanks to Chris who, not for the first time, is a credit to Daniel’s. Thank you.
31 July 2024
Unprompted review
Reply from Daniel of Windsor
Dear Manuel,
Thank you so much for your lovely review! :)
We’re delighted to hear that you had a positive experience with your recent Bramblecrest garden furniture purchase. It’s wonderful to know that Andrew and Chris were able to assist you and ensure everything went smoothly from the sale to the delivery.
We’ll be sure to pass on your kind words to both Andrew and Chris - they’ll be thrilled to hear that they made such a great impact. We’re also glad that you could enjoy your new furniture without the hassle of setting it up yourself!
Thank you again for choosing Daniel and we look forward to serving you in the future.
Best regards,
Daniel Customer Service
Cancellation of orders without refund❌❌❌
I bought a bag for my daughter for her birthday. I received confirmation of the order and I waited. Finally, I received an MRI with the information that my order had been canceled due to out of stock. Ok. I was expected that my money would be returned to my account within 5-7 business days. Unfortunately, the declared period has passed and there is still no money. I decided to ask the bank for help in recovering the money and reported the case as fraud. Despite constant emails to which I receive no response, I still hoped to get my money back. I am ignored all the time! I see I'm not the only person with this problem and I suspect it's a big scam and positive comments are paid. Be careful with this store....if you don't want to waste your money - never buy here!!!❌❌❌
5 July 2024
Unprompted review
Reply from Daniel of Windsor
Thank you for bringing this to our attention, and we sincerely apologise for the distress this situation has caused you.
An email has been sent to you with detailed information regarding your order. We would like to clarify that your order and payment was cancelled due to the item being out of stock, not refunded. Since the order was never processed, no charges were made to your account the funds should just be released out of its pending status. No money should have been refunded.
We understand your frustration and want to assure you that we are committed to resolving this matter promptly. If you believe there has been a charge, please provide any transaction details, and we will investigate this further.
We value our customers and their trust in us, and we are here to assist you. Please check your email for our latest communication, and do not hesitate to contact our customer support team directly for further assistance.
Thank you for your patience and understanding.
Order cancelled... Apparently no stock...
Placed an order for a wallet which was going to be a birthday present.
Everything was successful order confirmation received, assumed it would arrive in a few days - all good!
After a few days, nothing, logged in and my order now said cancelled but no explanation.
I sent an email and awaited a response, they replied and said to check my junk folder - turns out there was an email there saying the item was out of stock and the order has been cancelled.
This is inconvenient but appreciate stock counts can get out of sync on occasion... What annoyed me is that there was no description about why it was cancelled online, and if I hadn't made an account there wouldn't have been a way for me to check the status either. The process and the way information is presented could certainly be improved. Having since read similar reviews I don't think I would use this company again if I need something quickly incase the same thing happened again
6 June 2024
Unprompted review
Reply from Daniel of Windsor
Thank you for sharing your feedback with us.
We sincerely apologise for the inconvenience you experienced with your recent order. We understand how frustrating it must have been to have your order cancelled without a clear explanation, especially when it was intended as a birthday present.
We are currently working on improving our communication and notification systems to ensure that such situations are handled more transparently in the future. Your feedback about the lack of online cancellation explanations and the necessity of creating an account to check order status is invaluable to us, and we will take it into account as we enhance our processes.
We truly appreciate your understanding regarding stock discrepancies, and we regret that this issue caused you inconvenience. Thank you again for bringing this to our attention. We hope to serve you better in the future.
Website Shambles
I ordered a pair of rugby boots online on 25/04. On the 26/04 (late afternoon) I was informed by email that my order was cancelled, no reason was given. I phoned the store and was advised that they did not in fact have the boots in stock. The reason given was that it could take 48 hours for the website to update stock levels. I had been looking at these boots from this store since the Sunday which makes their '48 hours' statement invalid. My bank is now only refunding the money on the 26/05 as this is their policy. I have contacted the stores customer service who have just stated they cannot do anything about my banks policy, which I understand and I have not questioned with the store. What I have questioned is their inadequate monitoring of the website which has lead to me being in this position. I have had to order another pair of boots at considerable cost, in total I have spent £150 instead of just the original £70. I received such a generic reply from their customer service, it could be written by AI. They have thanked me for my valuable input? They are sorry for my experience. Not once have they apologised for the distress they have put me through, do they not consider the financial implication of having to buy another pair of boots? The least they could do is consider the human behind the complaint instead of sending me a scripted response which is not fit for purpose. I definitely will not be going anywhere near Daniel Stores again and would caution anyone who is thinking of ordering online with them.
14 May 2024
Unprompted review
Reply from Daniel of Windsor
Hi SJ Moodycliffe,
Thanks very much for taking the time to write this TrustPilot review and for detailing your experience.
Firstly, please be reassured that our messages are written by a human being and not by an AI tool.We are writing back to express our apologies for the inconvenience and frustration you have experienced recently. The reason that we thanked you is because your feedback is valuable to improving our service going forward in the future.
We are sorry for cancelling your order and that you felt there wasn't a clear explanation - unfortunately on occasion this happens when goods sell in our physical bricks & mortar store near to the time they coincidentally also sell online. This is unfortunate, but it does happen on occasion, not only in our store but also in other stores that operate in both in-store & online. Please rest assured that a full refund has been issued to you. We appreciate how disappointing and disruptive this situation must have been. We are very sorry for any distress or inconvenience caused.
It was never our intention to inconvenience you or impose any additional expenses. Please know that we take your concerns seriously. Once again, we sincerely apologise for the inconvenience, disappointment and any distress caused.
Kind regards,
Daniel Customer Service
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