Darwin Insurance Reviews 51,706

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing, often finding it to be the best value compared to other providers and significantly cheaper than their previous insurers. The website is consistently praised for being user-friendly, easy to navigate, and straightforward for obtaining quotes and managing policies. People also appreciate the efficient and clear process of setting up their insurance, with many noting the ease of transferring details and accessing documents online. The service is often described as professional and helpful, with staff members receiving commendations for their informative and patient assistance. However, some customers also noted issues when trying to make mid-term adjustments to their policies online, which occasionally resulted in an increased premium.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting competitive quotes and good value.... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the website... See more

Website

Consumers find the website experience to be positive. Many reviewers highlight the ease of use and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, efficiency, and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Darwin motor insurance was an easy choice to make because they quoted the same price for identical cover that I'd paid last year to another company, which wanted an extra £30 for cover this year.... See more

Company replied

Rated 5 out of 5 stars

Competitive price for car insurance via comparison website. Very easy to check everything I required and set up. All done with in minutes. No claims checked, as i wanted to protect my no claims bonus.... See more

Company replied

Rated 5 out of 5 stars

I compared features and price on a couple of well known comparison sites, of many different insurance providers, and Darwin's offerings looked to be the best for overall value. Once I had decided to g... See more

Company replied

Rated 5 out of 5 stars

Very easy to use when coming in from Compare the Market. All my details were transfered accurately and relevant documents were easily linked to for review. Paid by credit card, no fuss. Let's see if t... See more

Company replied


Company details

  1. #16 of 69 best companies in Car and Motor Insurance Agency
  2. #83 of 228 best companies in Insurance agency
  3. #37 of 139 best companies in Insurance company

Written by the company

Ready to Help: Our claims customer service team are the same people behind some of the UK's best-known brands, so you know you're in good hands when you need help. Smart Pricing: We've developed a smart pricing system to provide a price based on you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52K reviews

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Rated 5 out of 5 stars

Very happy with my experience with…

Very happy with my experience with Darwin. This is my first time using Darwin car insurance, what you see is what you get.

I look fwd to the after service, if I ever need it.

29 April 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're happy you had a great first experience! It's wonderful to know you found our car insurance straightforward. We look forward to providing excellent support should you ever need us. Paddy

Rated 5 out of 5 stars

I used a comparison site

I used a comparison site - as I did last year. The information about my policy was easy and clear to read. I discovered when I was looking at my renewal quote for my insurance about to expire - that a hire car wasn't included - I thought I had specified that when I sorted my insurance last year

28 April 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're glad the policy information was clear. We appreciate your feedback regarding the hire car inclusion, and if you have any questions about your cover, we're here to help. Thank you for taking the time to share your experience. Paddy

Rated 5 out of 5 stars

Excellent price and on-line process.

On-line purchase was simple enough and the price was right.

29 April 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're so pleased the online purchase was simple and the price was right for you. Thank you for your positive feedback! Paddy

Rated 5 out of 5 stars

Was by far the cheapest quote

Was by far the cheapest quote,like for like, with my previous company. Who were absolutely brilliant when I needed them, but unfortunately , in this current climate, every penny, every pound saved is a blessing!

29 April 2026
Darwin Insurance logo

Reply from Darwin Insurance

We appreciate you taking the time to leave us a review. We're happy to see our quote was the most affordable option for you. We recognise the importance of saving money, and we're so glad we could help. Paddy

Rated 5 out of 5 stars

Got a bit confused with various quotes…

Got a bit confused with various quotes and their representative sorted it all out. And she was extremely helpful, knowledgeable and professional.👍

29 April 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're happy to see our representative was helpful, knowledgeable, and professional in clarifying the quotes for you. We appreciate your positive feedback! Paddy

Rated 5 out of 5 stars

Good service

Reasonable price

29 April 2026
Darwin Insurance logo

Reply from Darwin Insurance

Thanks Abraham, we're glad to see you're happy. Paddy

Rated 4 out of 5 stars

Car Insurance

Easy enough, got advertised on go compare.

29 April 2026
Darwin Insurance logo

Reply from Darwin Insurance

We appreciate you found it easy to use and saw us on Go Compare. Thanks! Paddy

Rated 5 out of 5 stars

Done in under a minute

I bought my new insurance after my previous broker stopped trading, I expected problems because of this as it may looked like I had been refused renewal, but no, Darwin accepted me without question and their payment page was a doddle to navigate, Very pleased, they even knew what date my coverage would start. Who told them?Certainly not me. Very happy.

29 April 2026
Darwin Insurance logo

Reply from Darwin Insurance

We appreciate you choosing us John. We're happy your transition was seamless and our payment page easy to use. It's great to know we met your expectations regarding your coverage start date. Thank you for your positive feedback! Paddy

Rated 5 out of 5 stars

I obtained a competitive quote and…

I obtained a competitive quote and found your website easy to navigate and use.

29 April 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're happy you obtained a competitive quote and found our website easy to navigate and use. We appreciate you taking the time to leave a review! Paddy

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with and set up my car insurance for next year

29 April 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're happy it was very easy to deal with us and that your car insurance for next year was set up quickly. Thank you for your review. Paddy

Rated 5 out of 5 stars

Very good service so easy to use online

Very good service so easy to use online

29 April 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're happy you found our service very good and easy to use online. We appreciate you sharing your experience with us. Paddy

Rated 5 out of 5 stars

Very good information and tips as well.

Very good information and tips as well.
Thank you so much.

29 April 2026
Unprompted review
Darwin Insurance logo

Reply from Darwin Insurance

We're so glad you found our information and tips helpful. Thank you so much for your five-star review, we appreciate your feedback. Paddy

Rated 5 out of 5 stars

Easily got my insurance sorted .instant…

Easily got my insurance sorted .instant emails, app sorted well happy cheers !

25 April 2026
Darwin Insurance logo

Reply from Darwin Insurance

We're happy to see you easily got your insurance sorted and you're pleased with our emails and app. Thank you for your positive feedback! Paddy

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