Daylesford Organic Reviews 1,871

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,136 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their delicious taste, high quality, and effectiveness, with many highlighting specific items like soups, detergents, and food hampers as exceptional. People also frequently commend the efficient and well-packaged delivery service, noting that items often arrive in perfect condition and on schedule. The overall service, from ordering to receiving goods, is described as excellent and pain-free. However, some customers experienced issues with their orders, including delayed deliveries, damaged items upon arrival, or missing complimentary products. A few reviewers also mentioned concerns about excessive packaging or the quality of certain fresh produce items, while others were dissatisfied with the availability of specific products or the communication regarding delivery changes.

What people talk about most

Product

Consumers generally express satisfaction with the products. Many reviewers highlight the amazing range and... See more

Quality

Customers consistently note positive experiences with quality. Many praise the excellent quality of food... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising prompt and fast delivery,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering, quick delivery,... See more

Service

Customers had positive experiences with service. Many reviewers praise the excellent and outstanding service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have tried two of the soups that I ordered and they are delicious, full of wholesome ingredients and they are freezable. They arrived in perfect condition with cool bags to keep them fresh. I wou... See more

Rated 5 out of 5 stars

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more

Rated 5 out of 5 stars

My purchase was a gift (unfortunately - my fault - I managed to put the account in the donee's name). The recipients were absolutely delighted with the hamper, which was the most perfectly suited for... See more

Rated 3 out of 5 stars

The amount of packing on this order was absolutely ridiculous. Cardboard box, crinkled cardboard filler,4 medical sized freezer packs and a very big "wool" temperature protector. In this day and age... See more


Company details

  1. #24 of 25 best companies in Organic Food Shop
  2. #11 of 12 best companies in Cafe
  3. #220 of 231 best companies in Homewares Shop
  4. #4 of 4 best companies in Organic farm
  5. #1 of 1 best companies in Organic restaurant
  6. #11 of 12 best companies in Organic shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.


Contact info


4.0

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Disappointed tea for two

My wife and I visited on Friday 17th and ordered tea for two. We asked for white sugar and was told only brown sugar and sweeteners were available. When my wife asked Daylsford’s website why there was no white sugar available the reply was
White sugar was not organic. This is incorrect. White granulated sugar can be certified organic, organic white sugar is derived from sugarcane or sugar beets grown without synthetic pesticides, fertilisers, or GMOs. It is refined without bone char or harsh chemical bleaching agents, often appearing less ‘pure white’ than conventional, highly processed white sugar.

17 April 2026
Unprompted review
Rated 2 out of 5 stars

Poor service

Delivery of my purchase was delayed by a day , there was no notification from Daylesford. I had to contact customer services and the attitude from the person I spoke to was not what I expected. DPD never contacted me when the parcel was delivered as I wasn’t at home and was left at the doorstep in full view. Don’t think Carol Bamford would be too impressed.

1 April 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hello,

Thank you for your review. 
We are sorry to hear that you were disappointed with the customer service. 
If you wish to discuss this further with a member of the guest services team, please do contact them on 01608 692871 or via email on guest.services@daylesford.com and we would be delighted to assist. 
We do hope that this can be rectified and you continue to shop with us.

Rated 4 out of 5 stars

Better service online than in store

This is a mixed bag as online the service is great delivery on time reallt prompt. In store remains a lot to be desired unfortunately , staff lack the product info and often come up short which is what it is . I dont think they are hiring the best possible staff and with the high turnover i dont think they do enough to convince good people to stay

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I found ordering products which were gifts, very easy - no stress!
Delivery was excellent. All products were packaged so well, everything arrived in excellent condition.
The recipient was very happy with the ginger cake, ginger beer and dark chocolate.

31 March 2026
Rated 4 out of 5 stars

Delicious soups.

I have tried two of the soups that I ordered and they are delicious, full of wholesome ingredients and they are freezable.
They arrived in perfect condition with cool bags to keep them fresh.
I would have given 5 stars but the night before my chosen delivery date I received an email saying my order would be a day late.
I had purposely chosen a day that I knew I would be home to take my delivery.

16 March 2026
Rated 5 out of 5 stars

First purchase from Daylesford

First purchase from Daylesford. So far have had the leg of lamb, which we were very pleased with. Looking forward to having the chicken and sausages. I have bought from other organic sites and have found delivery charges and the whole delivery process very smooth with Daylesford.

16 March 2026

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