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Daylesford Organic Reviews 1,871

•
TrustScore 4 out of 5

4.0

Organic Food Shop•4 Locations
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Review summary

Created with AI, based on recent reviews

Evaluating 1,136 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their delicious taste, high quality, and effectiveness, with many highlighting specific items like soups, detergents, and food hampers as exceptional. People also frequently commend the efficient and well-packaged delivery service, noting that items often arrive in perfect condition and on schedule. The overall service, from ordering to receiving goods, is described as excellent and pain-free. However, some customers experienced issues with their orders, including delayed deliveries, damaged items upon arrival, or missing complimentary products. A few reviewers also mentioned concerns about excessive packaging or the quality of certain fresh produce items, while others were dissatisfied with the availability of specific products or the communication regarding delivery changes.

What people talk about most

Product

Consumers generally express satisfaction with the products. Many reviewers highlight the amazing range and... See more

Quality

Customers consistently note positive experiences with quality. Many praise the excellent quality of food... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising prompt and fast delivery,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering, quick delivery,... See more

Service

Customers had positive experiences with service. Many reviewers praise the excellent and outstanding service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have tried two of the soups that I ordered and they are delicious, full of wholesome ingredients and they are freezable. They arrived in perfect condition with cool bags to keep them fresh. I wou... See more

Rated 5 out of 5 stars

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more

Rated 5 out of 5 stars

My purchase was a gift (unfortunately - my fault - I managed to put the account in the donee's name). The recipients were absolutely delighted with the hamper, which was the most perfectly suited for... See more

Rated 3 out of 5 stars

The amount of packing on this order was absolutely ridiculous. Cardboard box, crinkled cardboard filler,4 medical sized freezer packs and a very big "wool" temperature protector. In this day and age... See more

Company details

  1. #24 of 25 best companies in Organic Food Shop
  2. #11 of 12 best companies in Cafe
  3. #220 of 231 best companies in Homewares Shop
  4. #4 of 4 best companies in Organic farm
  5. #1 of 1 best companies in Organic restaurant
  6. #11 of 12 best companies in Organic shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Poor stock control results in late…

Poor stock control results in late cancelled orders. At these prices all should be in point day in day out.

1 April 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hi Martin, 

Thank you for your feedback. We regret to learn that you were not satisfied. Should you want to talk about this in more detail with a member of the guest services team, please reach out to them at 01608 692871 or via email at guest.services@daylesford.com, and we would be happy to help.

We sincerely hope this can be resolved and that you will continue to shop with us.

Kind regards, 

Guest services

Rated 5 out of 5 stars

Excellent product

Excellent product. Very active sourdough starter. Love the glass jar it comes in. Easy to order, delivery on exactly the day I wanted, very well packaged. Extremely happy and would definitely recommend and use this company again.

13 March 2026
Rated 1 out of 5 stars

I paid for the gift and delivery and…

I paid for the gift and delivery and then 2 days before I was told it was out of stock.

1 April 2026
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Reply from Daylesford Organic

Hello Caroline,

Thank you for your review. We are sorry to hear that you were disappointed with the product and customer service.  If you wish to discuss this further with a member of the guest services team, please do contact them on 01608 692871 or via email on guest.services@daylesford.com and we would be delighted to assist. 

We do hope that this can be rectified and you continue to shop with us.

Kind regards, 

Guest services

Rated 3 out of 5 stars

I was disappointed with the veg box

I was disappointed with the veg box. The produce was not as varied and fresh as in the past. There was two types of Kale. One needed using asap. A very small cabbage also needed eating asap. A squash and a tired bunch of wild garlic. No note included to say what they were nor how to use them. Customer support were helpful with this. I had pre ordered this for Easter

2 April 2026
Rated 2 out of 5 stars

The florentines unfortunately are rock…

The florentines unfortunately are rock hard so I cannot eat them .
The seeded sourdough bread was also too hard .
The cake was also very hard and not fresh enough and moist enough .
Everything else was fine . The organic jam and fresh soup are delicious

22 March 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hi Karen, 

Thank you for your feedback. We regret to learn that you were not satisfied. Should you want to talk about this in more detail with a member of the guest services team, please reach out to them at 01608 692871 or via email at guest.services@daylesford.com, and we would be happy to help.

We sincerely hope this can be resolved and that you will continue to shop with us.

Kind regards

Rated 4 out of 5 stars

Beautiful gifts bar one

All products were lovely but the viola bar of chocolate was very disappointing due to it being far smaller than I imagined and for £15 looked slightly sad as a gift. Everything else was lovely and as expected

22 March 2026

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