Daylesford Organic Reviews 1,871

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,136 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their delicious taste, high quality, and effectiveness, with many highlighting specific items like soups, detergents, and food hampers as exceptional. People also frequently commend the efficient and well-packaged delivery service, noting that items often arrive in perfect condition and on schedule. The overall service, from ordering to receiving goods, is described as excellent and pain-free. However, some customers experienced issues with their orders, including delayed deliveries, damaged items upon arrival, or missing complimentary products. A few reviewers also mentioned concerns about excessive packaging or the quality of certain fresh produce items, while others were dissatisfied with the availability of specific products or the communication regarding delivery changes.

What people talk about most

Product

Consumers generally express satisfaction with the products. Many reviewers highlight the amazing range and... See more

Quality

Customers consistently note positive experiences with quality. Many praise the excellent quality of food... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising prompt and fast delivery,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering, quick delivery,... See more

Service

Customers had positive experiences with service. Many reviewers praise the excellent and outstanding service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have tried two of the soups that I ordered and they are delicious, full of wholesome ingredients and they are freezable. They arrived in perfect condition with cool bags to keep them fresh. I wou... See more

Rated 5 out of 5 stars

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more

Rated 5 out of 5 stars

My purchase was a gift (unfortunately - my fault - I managed to put the account in the donee's name). The recipients were absolutely delighted with the hamper, which was the most perfectly suited for... See more

Rated 3 out of 5 stars

The amount of packing on this order was absolutely ridiculous. Cardboard box, crinkled cardboard filler,4 medical sized freezer packs and a very big "wool" temperature protector. In this day and age... See more


Company details

  1. #24 of 25 best companies in Organic Food Shop
  2. #11 of 12 best companies in Cafe
  3. #220 of 231 best companies in Homewares Shop
  4. #4 of 4 best companies in Organic farm
  5. #1 of 1 best companies in Organic restaurant
  6. #11 of 12 best companies in Organic shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.


Contact info


4.0

Great

TrustScore 4 out of 5

2K reviews

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Replied to 70% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Your products are gorgeous

Your products are gorgeous. I was excited to receive the £40 mystery box as I know they aren’t always available. Although it was full of nice things like chocolate, iced lattes, and other sweet things plus lovely soups and fruit/nut mixes, it didn’t feel like the best value. I would have liked to see more veg and possibly some dairy or meat in there also. Probably won’t go for mystery box again but will buy your other stuff. Your discovery box is much better value

9 March 2026
Rated 5 out of 5 stars

Quality of packing and So delicious Chicken Bone-broth

When the delivery arrived, it was truly impressed to find the packing inside was done with personal care. We have so far used, organic chicken bone broth, and the taste of it is deeply rich and nourishing. We just added some veggies, and tofu, and voila!, there's delicious and nourishing soup!

Thank you for making the delicious bone broth, it is making our busy life less hectic in the kitchen.

Cheers,

12 March 2026
Rated 5 out of 5 stars

Lovely products

Lovely products. It is the first time I have shopped at Dalesford. Only purchased one item at the moment but will be shopping again in the future.

15 March 2026
Rated 1 out of 5 stars

one full box of dishes arrived smashed…

one full box of dishes arrived smashed and we are waiting on customer service confirming replacements

17 March 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hi Emmy, 

Thank you for your feedback. We regret to learn that you were not satisfied. Should you want to talk about this in more detail with a member of the guest services team, please reach out to them at 01608 692871 or via email at guest.services@daylesford.com, and we would be happy to help.

We sincerely hope this can be resolved and that you will continue to shop with us.

Kind regards,

Rated 2 out of 5 stars

Although we love the product

Although we love the product, it arrived on 19/20th March which is pretty good for rural Argyll in Scotland. However one of 2 packets of the same product's best before date is 24th March and the other 31st March - so it would have been really nice had both items had the later sell by date. Due to extra delivery time, nice if that could be considered when posting out.

16 March 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hello Lesley, 

Thank you for your feedback. We regret to learn this.
Kindly get in touch with a member of the guest services team by calling 01608 692871 or emailing guest.services@daylesford.com, and we will be glad to assist you.
We sincerely hope this can be resolved and that you will continue to shop with us.

Rated 5 out of 5 stars

Outstanding service

Outstanding service, beautiful products, and a great overall experience. I would highly recommend them. Secret de Léoube Rouge
A smooth, elegant red with lovely berry notes and a clean finish. Easy to enjoy and perfect for any occasion highly recommended.

8 March 2026
Rated 5 out of 5 stars

Daylesford Natural Multiservice Cleaner is a magic potion !

What a great smell and the way it effortlessly removes even the most stubborn stains and residue is unbelievable. My husband opened a bottle of salad cream that exploded. He "cleaned it up" and so for several days I didn't notice the spots of residue under the cooker hood. I have used lemon ( fresh ) smearing it over the area; I have used bicarbonate of soda mixed with vinegar and washing up liquid and while this improved the area it only took about half of it away. When I received the cleaner the first thing I used it on was this and it completely cleared it. I am astonished that this cleaner works so well ( I have tried many environmentally friendly cleaners ). I will now just be using this. I had spent a good hour trying to remove that egg and this did it instantly ! I will be ordering another bottle to keep in my bathroom bucket. Also I have used it on my microwave, worktops, glass doors on oven and all came up sparkling. Unlike other cleaners I have previously used it leaves next to no residue and any that it does leave is instantly removed with a sponge rinsed in cold water. A WONDER PRODUCT !

13 March 2026
Rated 1 out of 5 stars

Absolutely awful… Seen these ‘ waste…

Absolutely awful… Seen these ‘ waste boxes being advertised on TikTok and the influencer box was amazing it’s all for grabbing ppl in … so I ordered two Waste boxes “ @ £40 per box , and the contents was terrible 8 times received, two pork pies, one box mince pies, one pack Salmon, two pack of Kale , one beetroot and something else not labelled, after checking website I could only find 4 items listed adding up too £36.00 the rest not there .. I could have bought fresh direct for same price with a longer date … I spoke to Alex from customer service who did his best and advised I was only send one box and refunded for the other one .. even so the contents was so disappointing I could have bought from my local farm shop .. I would not recommend. Wish I could add a photo !!!

6 March 2026
Rated 5 out of 5 stars

Will definitely order again!

We ordered the zero waste box and was not dissapointed. There was a great selection of meat, fresh veg, salad and sweet treats - many had long 'eat before' times and the fresh goods stayed perfect for so much longer than supermarket items. Packaged so well - still very cold after delivery.

5 March 2026
Rated 1 out of 5 stars

Some of the flowers that came had…

Some of the flowers that came had snapped off heads - we lost quite a few blooms

10 March 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hello Emma, 

Thank you for your feedback. We regret to learn this.
Kindly get in touch with a member of the guest services team by calling 01608 692871 or emailing guest.services@daylesford.com, and we will be glad to assist you.
We sincerely hope this can be resolved and that you will continue to shop with us.

Rated 2 out of 5 stars

Disappointing

Normally love receiving Daylesford parcels but this time was really disappointing as the oven gloves smelt horribly of mildew. It was particularly embarrassing as they were given as a birthday gift but they smelt so bad I had to take them home and wash them.

17 March 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hello, 

Thank you for your feedback. We regret to learn this.
Kindly get in touch with a member of the guest services team by calling 01608 692871 or emailing guest.services@daylesford.com, and we will be glad to assist you.
We sincerely hope this can be resolved and that you will continue to shop with us.

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