Deliveroo Reviews 4,610

TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

placed an order recently and told the rider i was waiting at the front of the hotel. rider marked the food as delivered without actually delivering it. food is nowhere to be found and i have been char... See more

Rated 1 out of 5 stars

Over the ten years that I used this I deleted my account twice in order to stop me from using the app. Now after not using it for 2 years I wanted to start using it again after moving to a new place.... See more

Rated 1 out of 5 stars

Doesn't work here in Toulouse region since the delivery drivers dont care aboit handling the food carefully and delivering before it gets cold. They are o my interested in making as much money as poss... See more

Rated 1 out of 5 stars

Delivery from a grocery store had a missing item. Deliveroo gave an incomplete refund because their staff don't understand the difference between a credit and a discount. I used a credit to pay part o... See more

Company details

  1. Meal Delivery

Written by the company

Livraison de repas et courses à domicile ou sur votre lieu de travail.


Contact info

1.1

Bad

TrustScore 1 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Deliveroo is the worst company I have …

Deliveroo is the worst company I have ever seen.
The deliveryman didn't ring the bell and went back with my food. Then, the company refused to pay me back my 40euros under the pretext that the delivery man had waited too long in front of the door (10 minutes).
I am absolutely outraged by this lack of professionalism.
Deliveroo is clearly stealing people's money.

19 October 2017
Unprompted review
Show reviews in all languages. (4,610 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look