placed an order recently and told the rider i was waiting at the front of the hotel. rider marked the food as delivered without actually delivering it. food is nowhere to be found and i have been char... See more
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Over the ten years that I used this I deleted my account twice in order to stop me from using the app. Now after not using it for 2 years I wanted to start using it again after moving to a new place.... See more
Doesn't work here in Toulouse region since the delivery drivers dont care aboit handling the food carefully and delivering before it gets cold. They are o my interested in making as much money as poss... See more
Delivery from a grocery store had a missing item. Deliveroo gave an incomplete refund because their staff don't understand the difference between a credit and a discount. I used a credit to pay part o... See more
Company details
Written by the company
Livraison de repas et courses à domicile ou sur votre lieu de travail.
Contact info
France
- deliveroo.fr
Hasn’t replied to negative reviews
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Deliveroo is the worst company I have …
Deliveroo is the worst company I have ever seen.
The deliveryman didn't ring the bell and went back with my food. Then, the company refused to pay me back my 40euros under the pretext that the delivery man had waited too long in front of the door (10 minutes).
I am absolutely outraged by this lack of professionalism.
Deliveroo is clearly stealing people's money.
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