Deliveroo Reviews 

Worst delivery company ever, had 3 orders in may, first one wasn’t delivered but as long as courrier marked it as delivered my money gone, last two missing items, like half of order, no support no possibility to contact delivery person. I suggest avoid this company

Terrible service, the emails they sent did not even make sense to what my issue was. They had no idea bout their own policies.

Awful customer service! After being inexplicably charged for their subscription service I complained. Got no compensation whatsoever but was happy to just have it dealt with.
Now I have been charged again! I haven’t used this company in over two months and they are charging me!
And of course customer don’t want to hear it! Absolute scum bags, avoid at all costs.

STOP - Urgent - attention piratage de CB sur Deliveroo
#clients#piratage#urgent#restaurant

Horrible customer service - a bunch of thieves. Please order elsewhere. I had another account with them when I was in Brussels and I was a loyal customer. They will seem like a great app only when things go smoothly, as soon as you need their support, they will vanish. The app told me my order was delivered, it wasn't. I tried to speak to multiple people asking for a refund, no reply. Then, they suspended my account saying I was told that they cannot do anything about it and I was leaving unfair reviews. NOBODY reached out to me about the order, leave alone gave a reason why they couldn't help. Will never order again and actively tell people not to. I paid 21euros and waited 2hrs for food that never arrived.

I ordered a pack of cigarettes wine butter and a pack of salad ... the cigarettes never made it with the order .... I paid £3.99 delivery fee. I was only given the cigarette money back .... why didn’t I get the delivery fee back too as I would have to reorder right ? I don’t really get how that works.....but I would say I will not be using them again as I hate crap customer service.... so I went to reorder with my £12.50 and have to pay£3.99 again I’m disgusted with the way DELIVEROO chose to deal with THEIR ERRORS.

We waited for our order for more than 1 hour after the scheduled time, and it never arrived, and we were not contacted to be informed about the delay.
Went to the bed hungry that night...

Very bad experience, rude delivery,

I ordered a meal and I waited... The delivery man had the address of my office, the name of the company, the floor and the office number.
My phone didn't ring but the courier could simply ring my doorbell.

At one point I looked at the app that proudly displayed the words "your meal has been delivered".
Wrong, I hadn't received anything. I phone the restaurant. The person who answers me that it's not his problem and that he can't do anything about it.

I call their so-called "customer service" who tells me exactly the same thing.

I have never seen a company with such a lack of respect for the customer.

I lost my lunch money.I have removed Deliveroo from my applications... and I advise you to do the same.

Complete fraud, sometimes they highlight free shipping and when the order is proceeded you get to notice that you've been charged extra for the shipping...
Is it me or the website is broken, I paid for one order but it was proceeded as two orders instead now I get to forcibly pay and eat for 2 people instead of myself only!!

Application au top, services au top. Nettement plus sérieux qu'Uber eat !

Not Recommend at all!!! We order food to the hotel, as i see on the map that courier is approaching my location (hotel) I go outside to meet him. My phone was on silent, he rings me once and left straight away! But I was in front of the hotel, he didn't come to the door of the hotel and didn't try to left my order on reception. Well, he wasn't interested to leave my order at all because I already paid for that! BUT THE MOST INTERESTING THING IS THAT MY FRIEND AFTER THAT MADE ANOTHER ORDER AND WAS THE SAME SITUATION. TWO TIMES 30£ GONE (TOTAL 60£). I called customer support they didn't speak English, and they really don't care about that situation. So guys, if you are hungry, don't relay on Deliveroo in Nice, France. Bad idea.

This Guys are FRAUD , Be carefuller when making order on their site, They never deliver your order.SO , don't order from deliveroo.fr, There are Craps in France.They will take your money and never deliver you.

Terrible customer service. I get missing item in two orders and when i contact them by email and chat the only answer is : "we are sorry... but we can not do anything" stay away, your money is not safe! Also you can not rate the restaurant or the delivery. They are worried about transparency.

Took my order, waited 2 hours and no food - atrocious service

Quality of food is dependent on the restaurant from which orders are made. Customer service of Deliveroo per se is in dire need of improvement. After over 3 months and 32 emails of toing and froing with their customer service, their office has still failed to refund months of improperly charged "Deliveroo Plus" subscription. On each instance, a customer service representative will say that the charges have been reversed, and yet each 27th of the month, like clockwork, I get charged 10.99EUR. It's been 4 months already and a "Senior Customer Care" representative is telling me the same thing and the issue has not yet been resolved.

You guys continuously fail to deliver your burgers on time, if not at all. Honestly, Uber is much better and I highly suggest everyone to just let this delivery service get canceled and move on to something better. Like Uber. All I have to say is deliver the food on time for once. This isn’t the first time it’s happened. I’m tired of it. Will be ordering from Uber from now on. I’ve never heard anyone have this problem before ordering from there.

The driver just sent me a message, so I went down to pick up the PAID order, but he was not there. he left without any calls. After that I called the infoline and told them the situation. She claimed again and again that the drive called me 2x times but HE DID NOT! So I asked if they can come back and will wait an other hour. The result? I DID NOT GET THE ORDER FOR WHICH I HAVE PAID!