Direct Beauty Reviews 

Purchasing Miu Miu

Ordered 2 items, delivery arrived with only 1 item! They denied a refund, stating it was confirmed that both items were packed, though no evidence provided, emailed their customer service, and not had a response after 10 days, out of pocket, and no communication. Order at your own risk, some good reviews and some reviews similar to mine, so you take a risk, if you don’t get what you ordered, no chance of getting a refund! My advice is, do not use this company! Go for a safe option, even if it’s a few pounds more!

I got an excellent price for aftershave - Hermes,usually crazy prices! It was for birthday gift for my boyfriend.
Evri then left my parcel just lying at the side of my house rather than my safe place as instructed. I notified Evri initially and was advised to also notify Direct Beauty. Their customer was excellent and long story short they are replacing my missing parcel ❤️..... Evri have done nothing! Jays customer service has been quick and professional. Im so thankfull.

I ordered on 2nd nov and 5th nov big order paid delivery fee thinking will get my order quick no chance after so many emails I got 2 msgs from jay that he would look into it after more than 10 days later I got a msg that my 2 orders have been dispatched got one box today am only quarter of items in the box not full order.

After paying delivery fee and you don’t get in 24hrs as stated online not all items in order. 2nd box came evening still not full order so emailed jay says some items out of stock so giving refund well thanks for telling me asked why I was not told no answer no ref or anything so will have to check my credit card that I get my refund back as I said big order but still a lot I didn’t get there is no correspondence of missing items or delivery from Royal Mail when they are coming nothing it’s pot luck..

Ok so got my refund checked my card account not got all items I ordered but they don’t tell you unless you ask other places are prompt in letting you know what’s going on lucky if you get your order quick no point paying for early delivery.

Correspondence should be better from this company goods are ok genuine items, delivery could be better if you can’t deliver full items customer should be told what’s going on that’s why we give contact details.

So now I keep getting emails from jay to change my review for £30 as good will ?? I’m giving my opinion I don’t care for the bribe I didn’t get my full order which was delayed even after paying delivery fee I changed to 3* instead of 1* should be happy with the change I got my refund now leave me alone thank you not interested..

I ordered 2 fragrances from Direct Beauty through Temu .My order arrived in a small box why stated on it that it weighs 0.9 kg I open it and it contains a 3 ml sample perfume not my 2 fragrances. I contacted Temu and they and Direct Beauty are refusing a refund in spite of receiving photo evidence , do not buy or trust this company they have stolen my money. EDIT , eventually I did get a refund from Direct Beauty and I am grateful to them for that and feel it was a misunderstanding on their part for at first refusing my refund

I ordered some Perfume on the 29th of October and its still not arrived. This was supposed to be a 48 hour tracked delivery. I have emailed Customer Services 3 times asking for the tracking number they are supposed to have supplied on dispatch I didn’t get one. I have checked my account for the tracking number again it’s not there.
No one has answered any of my emails. There is no Chat Service and no phone number to contact them either.
I am very disappointed this was supposed to be a present.
Update
Finally after 5 emails I was contacted by Jay and have now been given a full refund.
But I still don’t know what happened to my original order and I never got the tracking number either.

I ordered my product almost 2 weeks ago. It was dispatched, that’s the last update that’s shown on the website and it’s been like this for 12 days. No response to my emails either. Scam of a website. Don’t buy.

Easy to order. Many products. Great prices and quick delivery

Great service, good communication, competitive pricing.
Delivery before suggested date.

Absolutely amazing perfume and smells amazing very easy to order and came quickly. Package very well

Ordered from direct beauty as of yet still not received my item customer service has stoped replying to my emails not a very good experience with them at all. Update would like to thank Jay for sorting out my order now received and alls good.

I purchased the 125ml bottle of Police To Be Exotic Jungle for my granddaughters 14th birthday, she was over-the-moon with it :)

Recently purchased Davidoff The Game from Direct Beauty at a great price. This has been my favourite scent for daily use for a number of years. It was well packaged and arrived on time. Their website is well organised and easy to use.

Great Sevice friendly staff who are very helpful. And the product arrived on time

I bought 2 perfumes from Direct Beauty and thoroughly impressed by quality and turnaround time of delivery.

I recommend 100% to anyone to try them and you will not get disappointed. It was my first purchase and definitely there will be repeat purchases!

Genuine product sold at an excellent price, fast delivery and excellent comms, defo recommend using this company

I have just received my recent order from Direct Beauty for a Lentheric Feather Finish Compact and I’m really pleased with it. it’s a really smart blue compact with a mirror that I’ll be happy to use anywhere. Happy to shop with this company again in the future.

Buyer
“I’m so glad I found Direct Beauty. Good prices, lovely products and excellent service every time. Highly recommend them.

I bought MUGLER Alien Refillable 90ml EDP Spray from this site. The delivery was fast. But I was suspicious that the perfume did not have an authenticity code, which is proof that this perfume is not original. The customer service offered me a refund, although they themselves claim that they only sell originals. I returned the product and received a full refund only after I reminded them about it. I am sure that it was a fake perfume. I definitely do not recommend it

Great company. Easy to order etc. Had a problem with 1 item. Not a problem for them dealt with it in an efficient manner. 1st used Direct Beauty last Xmas for pressies &will use again this year. Direct Beautiful are a beautiful Co. to deal with. Keep up the good work guys. You’re all great !