Same as everyone else - no communication. Asked to return item multiple times but no response. Item was bought as Xmas present and didn’t come to after new year.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'd originally given Dolphome 1 star as I had zero comms from them and assumed it was a scam. However, I then received an email with tracking details, I tried to contact them but there was no response... See more
Useless! I’ve ordered and received my order and it clearly states that I can return my items, so I’ve contacted them multiple times and have had no response! I won’t be ordering from you again and I... See more
Only giving one star because it won’t let me give lower. Wish I’d read the reviews before ordering. Ordered a Christmas present on 6th December which has never materialised and sent several emails but... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great prices and a good fit for the…
Great prices and a good fit for the most part. I've never returned an item, but I imagine they would be responsive.
The items are at great prices and are…
The items are at great prices and are great quality, and customer service is quick to respond and fix any issues.
After posting my negative review on…
After posting my negative review on this website because I didn't get my order and filing for a refund through PayPal, They refunded my money and told me, should the items still arrive to consider them a gift.
I am trying to return 2 items
I am trying to return 2 items, and it says I need to attach files, what does this mean? Is there a reason I need to say this in 100 characters or more.
Great Products and Customer Service
Great Products and Customer Service. I reccomend Dolphome to all my friends and family.
I needed cool stage shirts for my bands…
I needed cool stage shirts for my bands and found them at Dolphome at great prices and free shipping on my order. I'll shop here again when the time comes.
I wont shop from them again or…
I wont shop from them again or recommend it. It looks like you are getting a really good deal. You are actually flipping a coin that's worth and you have 1/4 chances of getting what you want and 3/4 chances of getting ripped off.
I have sent 4 emails this evening and…
i have sent 4 emails this evening and not one has been received by them so it says. The goods I ordered on their opening page cost £16.37 which included Postage and Packing but I have been charged £23.97 as I say I have queried this 4 times but no answer received. I am there fore canceling the payment with Paypal
Everything from choosing.
Everything from choosing an item to placing an order went fast. I recevied the package in the mail qiute fast as well and when I opened it I was very happy with my purchase.
Some clothing fits OK.
Some clothing fits OK - some is made so badly with the stitching and shaping in all the wrong places. Over all, the products are very cheap.
My last order was a Christmas dress
My last order was a Christmas dress. I found it pretty fast and I think they had the same items in their store in the past. I wanted to buy it then, but somehow changed my mind, so I was very happy that they decided to have it again.
Do not even respond to emails (AVOID)
Do not even respond to emails. Have reported them to trading standards. The quality of the item received was so far from the picture advertised. shocking
Asked for a refund 4 times but no response. See picture for what was advertised vs what was received!
I would give no stars if I could
I would give no stars if I could, items arrived, not what I ordered, cheap and nasty.
Completely avoid this company
Completely avoid this company. I have emailed on 6 occasions and no reply. Still waiting for my goods 5 weeks after order.
No way to return items, complete rip off.
Ordered a shower attachment which wouldn't fit around the shower pole so tried to return. After many attempts at emailing, no response. Payment was taken by Labubu so avoid both website companies like the plague. Found them on Facebook, don't be conned.
Amazing site that you can fine unique…
Amazing site that you can fine unique items and a unique look! I love it! Customer satisfaction is ALWAYS a priority and GREAT Quality items!
AVOID THIS COMPANY
I purchased 3 light up skipping balls for my Granddaughters. One doesn't work, I have emailed on numerous occasions but no reply.
I am going to have one disappointed little girl at Christmas. AVOID THIS COMPANY.
Lovely items
Lovely items, exactly as advertised. Took 3 weeks to arrive after ordering, I think this is because they came from China. Very good value and well packed.
Ordered a plack for my sister came to…
Ordered a plack for my sister came to me with the writing backwards and said bestie not sister tried to contact them no answer Robbers and Thief's
Item received wrong
Received order. Not what I ordered. Have emailed lots, but no reply. Will not use again. People stay well clear 🤬
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








