Dolphome Reviews 

82
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Same as everyone else - no communication. Asked to return item multiple times but no response. Item was bought as Xmas present and didn’t come to after new year.

Rated 4 out of 5 stars

I'd originally given Dolphome 1 star as I had zero comms from them and assumed it was a scam. However, I then received an email with tracking details, I tried to contact them but there was no response... See more

Rated 1 out of 5 stars

Useless! I’ve ordered and received my order and it clearly states that I can return my items, so I’ve contacted them multiple times and have had no response! I won’t be ordering from you again and I... See more

Rated 1 out of 5 stars

Only giving one star because it won’t let me give lower. Wish I’d read the reviews before ordering. Ordered a Christmas present on 6th December which has never materialised and sent several emails but... See more

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1.7

Bad

TrustScore 1.5 out of 5

82 reviews

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No history of asking for reviews

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1.7

All reviews

(82)

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Rated 1 out of 5 stars

No way of returning items,

Ordered an item, when it arrived it was not what I ordered. Sent email and photo of item but no customer service and no way of returning it. Never wi use again. Complete daylight robbery.

13 October 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a Domom handheld heath bag…

I ordered a Domom handheld heath bag sealer. Once received I opened the pack and I was underwhelmed by the item. It doesn’t work properly and I burned my finger. I’d like to return it but after reading the reviews I have little hope that the customer service will ever respond

10 October 2023
Unprompted review
Rated 1 out of 5 stars

I bought a mask in the advertisement it…

I bought a mask in the advertisement it looks good value for money however on receiving the mask it wasn’t latex and there was no hair on the mask but on the advertisement there was hair on the chin and top of the head. I had none of this. I feel I was scammed a waist of money in fact it was rubbish

20 September 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a shower tray which arrived…

I ordered a shower tray which arrived but cannot be clipped around the shower support rail. I have emailed 3 times for a return address for the item - no response. Don't buy anything from them, the exact same item is advertised on other named sites too.

17 September 2023
Unprompted review
Rated 1 out of 5 stars

Disaster Zone

Disaster. Ordered some kit and want to return. Have emailed Dolphome’s non-existent Customers Service Dept for return details and have been ignored. Joke outfit.

5 September 2023
Unprompted review
Rated 3 out of 5 stars

Exce llent

Exce llent. Resu lts were quick, easy, and courteous. I will shop here often! Que stions answered fast.

5 September 2023
Unprompted review
Rated 1 out of 5 stars

I ordered two shower shelves

I ordered two shower shelves
I tried to fit them as shown in the video, but they are too big (loose on the pipe work)
I tried to contact Dolphome, but get no replies
The shelves are not as described and are basic plastic design
I won’t be buying anything from the internet again (and definitely not from Dolohome)

16 September 2023
Unprompted review
Rated 1 out of 5 stars

Purchased three shower trays

Purchased three shower trays. Poor quality product not fit for purpose and 1 arrived damaged. Warranties are worthless as the company simply does not respond to correspondence. AVOID.

18 August 2023
Unprompted review
Rated 4 out of 5 stars

Better than expected

I'd originally given Dolphome 1 star as I had zero comms from them and assumed it was a scam. However, I then received an email with tracking details, I tried to contact them but there was no response. However, today the item arrived and is better than expected. So I'd give them low marks for communication, but clearly they are genuine and the product I purchased is perfect. 4 stars due to poor comms, otherwise it would be 5

4 August 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM !!

DO NOT BUY FROM THEM !!!
I've ordered an item from this company, very pore quality therefore wanted to return. Sent few emails requesting return address confirmation, but was never contacted back. I'm out of pocket and the piece of s**t item was put in the bin.
ABSOLUTE JOKE OF A COMPANY
SCAM AT IT'S BEST

22 June 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Ordered my item 2/6/23 still not received. Unable to track as it’s not in English. Do not respond to emails! Therefore do not respond to complaints.
Will be asking PayPal to investigate and refund.

1 July 2023
Unprompted review
Rated 1 out of 5 stars

Unsatisfactory

I have been trying to contact this company first least a month. When they eventually replied that state that they cannot find my details, order, e-mails or record of any payment.
I will be contacting PayPal to resolve this issue.

15 May 2023
Unprompted review

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