DPDgroup Reviews 

Loše, loše i loše...tuga kad i čemer..paket navodno dostavljen a nije bez poziva bez paketa đžaba napomena...too bad delivery service....no response no package no information. You can call as much as you wish but no answer!!! Shame on you

They are classical cheaters,my friend paid money at advance for delivery and they did not come never to pickup package and also never refunded my friend money.

Avoid if you can!
I've been chasing a parcel for two weeks. It's been all over town and I talk to them more frequently than with my mum. The customer service says one thing, the e-mail they send something completely different and I still have no idea where my parcel actually is. Also, if the locker you wanted happens to be full, they don't deliver it to the closest one available and let you know. You have no idea it was full until you call them. And it takes half an hour to get through. You ask them to redirect, but they redirect wherever they want and don't even let you know. I've been chasing my parcel for two weeks now. If you are a company, avoid using them. You'll just have so many mails asking to reship the order.

This company should be reported to the authorities. The package can come across PLANETS, but it will get stuck in Croatia. This is an international disgrace.

Like many customers, this is a disaster. I gave my husband two packages: one for SPARTOO and one for BONPRIX. The SPARTOO name was written all over the box, and I had stuck a piece of paper with the name BONPRIX on it on the small package. The delivery person took the SPARTOO package and sent it to BONPRIX, and the BONPRIX package and sent it to SPARTOO. Since September 9th and two emails to DPD customer service, there has been no response to my requests to have my packages returned.
DPD Ticket #1635709
#1641283
AVOID

Scammers, sending false items

In Croatia this is one of the worst delivery services. You will always find problems with this company! If there is an alternative delivery option on the website, always choose it! My order with the tracking number 08448863561415 was held in the warehouse for reasons unknown to me and was never delivered to me. All attempts to contact DPD from my side and from the online store failed. Please be VERY CAREFUL and NEVER contact DPD. They will rob you of your money!

Absolutely terrible experience with DPD. My package has been sitting with them for 14 days and still hasn’t been delivered. I received multiple notifications about “unsuccessful delivery attempts,” but no one ever came and no one ever called me despite having my correct phone number and address.

Their customer service is completely unresponsive, no replies to emails, no answers on the phone, nothing through the app. It feels impossible to get any information or speak to a real person.

I’ve filed a complaint with the sender and asked them to either cancel the shipment or use another delivery service. This isn’t just bad service, it’s dishonest. I’ll never use DPD again and strongly recommend others stay away.

I waited all day for the delivery person, he didn't answer, he didn't reply to messages, he just put in the system that the package delivery was unsuccessful. When I contacted the customer service office, no one answered the call for an hour.

If there is 0 you would get 0 and below. I have 3 orders, one was returned and never tried to be delivered to me. 2 packages are in their warehouse since 28.6.2025. and supposed to be delivered on 1.7. but I never got them. They dont answer on mail or calls. Dpd service is 0. You dont even deserve to have customers.

If an online store is delivering only with DPD I won’t buy their product.

Since I work ( from home but I still can’t guarantee that I will be able to open the door in the middle of a meeting) I always leave a message for the package to be left in front of my door. It worked for a while until about 10 days ago. The package was marked as delivered and it was never left in front of the door. The proof DPD offered was a “signature” from the person who probably threw it somewhere because they didn’t feel like carrying 23 kg to the 2nd floor. No picture, nothing. Well, I have cameras now so I wonder if showing them the package NOT being placed in front of my door will be enough. Just TERRIBLE!!!!

The package that was sent from Croatia to Portugal went somehow to Netherlands, and got lost. One cannot reach them, and even when you magicaly do so, they keep telling you it was lost. I called DPD in Netherlands and got the information that the package was returned to Croatia. So, obviously they still can track the package, but there is no will.

Dva dana se niko ne javlja uzas, kasnu prekidaju nakon 40min cekanja.

They were supposed to deliver my parcel on a Thursday but didn’t. Note in tracking said there is an issue with the address, but they could’ve just called and I’d tell them.

Sent an email to customer support immediately. It’s been 4 days now and I haven’t got a single reply.

Simply terrible, irresponsible, amateur company. By far the worst I ever dealth with.

If you ever try to order something online and DPD is the only delivery option, just save yourself the trouble and don’t order.

UPDATE: Today is day 8 of my parcel sitting in DPD’s local delivery centre. It took them 5 days to answer my email, and that happened only after I escalated the issue to the company where I bought the item.

Upon ‘updating’ the address per my feedback, yesterday I get a call from the delivery guy who is ready to deliver, but the TOWN is now wrong. These idiots managed to screw up the address AGAIN!!!
The delivery guy says he’ll return it to the delivery centre and they’ll deliver to the correct address tommorrow. I said fine.

Fast forward to tomorrow - I get a call from the new delivery guy early morning. He just wanted to check the correct address. I confirm, and expect the delivery throughout the day.
As you could expect at this point, no one calls during the day so later in the afternoon I text the guy asking what’s the hold up. His response - and I kid you not - “Colleague on Monday” which is 4 days from now.
This will make my wait time, since the parcel arrived - 12 days (!!!!), and that is if they don’t find another way to screw up on Monday.
At this point I genuinely belive they’re screwing with me on purpose. This is the most gross incompetence I have ever dealt in my life.
DPD as a company should not exist. It doesn’t deserve to.
But I suppose, the way they operate, they won’t be around for much longer.

P.S. It takes “only” 5 days for them to answer customer support email, which is fantastic compared to their support phone - which they don’t answer at all. They just put you in the waiting room forever.

P.S.S. I’m sorry there is no way to award 0 stars, because DPD doesn’t even deserve the 1 star

Their PickUp points wouldn't open. I had to go three days in a row to try to open it. Haven't succeeded yet.

Last month i got a totally broken package delivered and made in inquiry instantly. Its been up and going for more then a month now, and as it seems i can forget it. Didn't get an offer for my money back, neither for a new product, just automated AI/Robot like answers, even though i was talking with real people. They don't care the slightest. Absolutely shameless - dpd Croatia.
(Feel free to contact me for screenshots).

worst company in the world! in Croatia esp. Avoid by all means, if you don't want to have a heart attack

Bad service, bad support...

Deliver to wrong city and late for 10+ days. They never take responsibility when you call them, they only gaslight you into oblivion.

Shipment: 09446796428219