DPDgroup Reviews 

Sramite se.

Got a message last tuesday that my package was out for delivery. Redirected it to a pickup location for which it was too big for, my mistake. Got an email saying to get back with a new address within 3 days otherwise they'll send it back. Sent an email the same day, didn't get a response for 3 days. Friday, called them, waited 7 minutes in the queue, got someone and the same day I got a confirmation email that they sent the new address to the warehouse.

Monday, I get a message that they couldn't deliver the parcel. The address was the same one I initially redirected it to, they didn't update it. They just sent the parcel to the same place twice. Called them, waited 20 minutes in the queue, GOT DISCONNECTED, waited another 18 minutes and got someone. They said they'll sort it out.

I have still not received my parcel.

Arranged delivery with pickup to retrieve a lost item from the airport, but they failed to pick it up within 30 (thirty) days. No one contacted me. Complete ignorance by support during that period. Now the airport’s lost item storage limit is exceeded, and I’ve lost a 350€ item on top of the 40$ wasted for the pickup request. Ggwp.

Very bad customer service. Package was delayed, pickup point ate useless as they do not want to leave it at selected pickup point.
When customer service was contacted, no explanations or apologies, they just said I contacted them outside their working hours.
Delivery guys not flexible.
This company should close. Absolutely dissapointing experience.

A very unfriendly customer service personnel. I had to repeat my question twice in order to get hardly an answer. People should not work in the customer service if questions are going on their nerves.

Bad customer service, for delivery there is no provided short time frame, there is no communication so you need to wait for delivery the whole day at the address you provided. Sometimes they mark as “delivered” which was not.

I’m really disappointed with the support I’ve received. No one is answering the phone, the carrier isn’t even ringing the doorbell, and overall, it’s been a terrible experience with this company.

Pure fraud. Three weeks of delivery emails with daily excuses saying it will be tomorrow. Call center is a disaster, rude and uncultured operators. Avoid at all costs!!!

Never seen anything so terrible. Waiting for my parcel a second day and nothing, just a notification that they didn’t found anyone home. Tried calling dpd support for the past half an hour and nothing. Only one time out of 10 they picked up the phone and hung up immediatly. No other delivery company had problems finding me, but dpd.

The worst delivery company in Croatia.
Always late and not reliable.

The item was at the delivery center for 5 days, when finally out for delivery, the delivery guy decided to leave my package for the day after delivery, as if we do not have anything else to do but wait for the parcels for 6 days. AVOID this company!

If I could put 0 stars, I would. Delivery attempted on Monday but didn't knock hard enough to even know a driver was there. Attempted redelivery on Tuesday only to find out a pin was required, which they'd sent to the wrong number! Website didn't allow me to update the phone number or select a redelivery date. Couldn't get a hold of a human being, phone just kept repeating the progress of the parcel. Found out today that the parcel is being sent back to sender. Contacted the sender to ask them to rearrange delivery but it's unfortunately out of their hands, they gave me a number to contact dpd, operator scolded me for obtaining the number, re rang customer service, had to sit through the same message numerous times before the robot gave up to put me through to a woman who didn't care about my issue, refused to offer a solution and claimed that they have no control over sending pins out even though the person who was receiving the pins confirmed that it was from dpd. Asked to file a formal complaint and got told I couldn't even though I was through to customer service. Been disregarded and disappointed for a situation that isn't my fault and recieved awful customer service and no solutions or compensation. Parcel was meant for a birthday on the 6th and I was able to get the product on a special limited time offer price which expires today but I'm not able to reorder for two weeks as they've decided to send the parcel back to sender. They refuse to intercept this. I'm beyond anger.

The WORST delivery company in the entire world. Nothing works, nobody knows anything, lost goods. Tragedy!! Do NOT TRUST DPD.

When I order online I specifically avoid DPD when given the choice, ask the sellers to avoid DPD and order elsewhere when they don't want.

I have been asked how they could improve the service. Here is my answer: Cease your activity.

Two days for the package to arrive into the country, and then two weeks its sitting in their warehouse, very cool

Unlike the DPD delivery driver who was assigned to deliver our package, this review is entirely honest. This is now Wednesday and we have now waited almost a week for delivery having been shown on DPD's tracking system that it was out for delivery last Thursday. The tracking showed it was on the move but when it was within an hour of arriving, the trail went cold. We received an updated delivery slot for Friday but in spite of it being "out for delivery" was another no show day. We contacted the Customer Service team, received an apology and were given another delivery slot for Monday. We gave them a contact phone number and asked for this to be passed on the delivery driver in case he had difficulty locating the property, which hasn't been a problem with other delivery companies. Monday came and went with no parcel. Another call the Customer Services who assured us it would arrive by 2.00pm on Tuesday. At 5.30pm Tuesday I called yet again. I was told that there had been four "failed delivery" attempts as we had not been at home; lie number 1 as we were in all day. The call handler even had a photograph taken by the non-delivery driver of our door showing it white with a Coffee Shop sigh on the left side; lie number 2. Our door is green and there are no coffee shops within 2 miles of our postcode. She had to "manually reset" the delivery time for today. Previous issues with DPD drivers included a photo with our parcel outside the pro shop at a local golf club and another with a parcel in what appeared to be the back of a van.
How could DPD improve? If drivers were supplied with reliable address finders it would make everyone's life easier. There are systems which allow individual properties to be selected within a given postcode area. Drivers who are honest, return with an undelivered item and admit they could not find an address should be given assistance before being sent out again, that way they will learn where to go in future. untruthful drivers should be "re-edicated" and encouraged to be honest. It seems to be too easy for a driver to fabricate infomation to avoid having to go the extra mile, literally, to find an address. I have no intention of travelling the 12 miles to our nearest depot, Newbridge, to collect an iten for which the seller has paid DPD to deliver to my home.

The worst company ever !
Avoid them
Liars, they said they delivered but NEVER came my delivery

They never come on a date they say they will come. They even say that no one was home, when they clewrly didn't come. I spent the whole day at home and they never showed up or called. It happened on 3 different deliveries. Horrible service. Avoid!

DPD Split Dugopolje Croatia. The worst and most incompetent parcel service in Europe.If they don't get your phone number, they won't deliver. To all foreigners staying in Croatia, avoid this company. Your packages never arrive. It is simply stated that her address does not exist. I travel all over Europe for work, I don't know anything like this. After I complained in Zagreb, they allegedly tried to deliver the package to me again. The drivers don't want to work or don't know their homeland. Same thing again, there is no address. Everything was a lie. The communication via Zagreb until the supposed second attempt took almost two weeks. All my letters and parcels arrive by post or DHL and also GLS, but DPD cannot do that.You violate the European Data Protection Act.
Without you giving your telephone number there will be no delivery. Foreign telephone numbers are not accepted. I will warn everyone not to send anything to me with DPD again in the future.
You don't respond to phone calls. Such business practices should be banned.