DPDgroup Reviews 

My son lives miles from me and I regularly send parcels to him. After having a bad experience with a delivery company I thought I would use these (bad mistake!). I left the parcel at a local drop off shop and it was collected the following day. They attempted to deliver it the day after at 8.06am. Unfortunately my son was not up so instead of them leaving a card so he could arrange a re delivery they took it to a pick up shop at 12.35. He has no transport and the parcel weighs 7kg!! I was not happy with this outcome so I phoned them and could not speak to a person, only some recorded message. This told me the parcel had been left at the shop, which I already knew. Still not happy I went on their "live chat", explained it all again and was told it was at the shop and there was nothing they could do. I explained again about the lack of transport and I had paid to have it delivered to his home, at this point the person I was chatting to promptly ended the conversation!! I also saw that the parcel had to be collected before the 7 day period they said. By this point I was fuming so found an email address to complain, wrote it all and then had an email back saying "this email is no longer monitored " and told me to go to the website and do what I had already done. Then found another email and exactly the same thing happened!! What is wrong with this company, do they not care about their reputation?

Another mess up.
They sent an email to say they would deliver a parcel that was cancelled yesterday as it would have gone to the wrong address.
Use a different courier.

My granny runs faster than you. Cant belive such a Hugh price, for such a bad "service". Shame of you.

They scanned my parcel in at Westerham on Thursday 5th August for overnight delivery on Friday 6th but it never got any further. I called their helpline on Saturday 7th August and an investigation was raised, It's now Monday and I've not heard anything and the parcel (which was time-critical for overnight delivery) is still apparently at their depot! I suspect someone there likes smoked salmon! Their app is useless, it won't connect to the internet even after re-installing, everything else connects fine.

Oh How kind I was with my last review of DPD, next day delivery is a farce yesterday the Excuse for not delivering was because they had missed me, Wrong, I hadn't left all day and the motion detection camera showed no delivery person coming anywhere near the flat. Today the reason was they couldn't find the flat, I sat by the window and watched the road for over an hour, no delivery van or anything like one. I got the help desk to get the depot manager to give me a call, he said he had spoken to the driver and he was going to deliver it after he had made his last drop, no later than 18.00 well it didn't arrive, rang the help desk, in South Africa, she said she had tried to call the driver 3 times and the depot manager once, no answer, but she had messaged them and I may hear from them in the morning.

It is a common ploy of delivery firms to log a parcel out for delivery and not even put it on the wagon and claim they couldn't deliver it, this gives them time to do the scanning and other things without penalty from the sender. but miss the delivery the next day and then lie about it, and as for the last drop delivery, If the driver was on the payroll then they should do it, but if they are self employed, like many of them, they can tell the boss to do one and as always the person waiting for the delivery is the one always deemed to be in the wrong.

Again, the star is there because, like the DPD,I lied, they don't deserve even that.

I hope this helps if you want to use this carrier

Sent a parcel to Austria with guaranteed delivery date (more expensive) but 3 days after that delivery date my family received an email that they have to pay another Euro 35.00 in "taxes" (there was nothing of monetary value or new in the parcel!) otherwise the parcel will be sent back - or destroyed which is the far more likely possibility, according to a dpd rep. As the content had emotional value we had to pay so it does not get destroyed.

After I send a parcel from uk to French,they ask to pay 35euro to get that parcel,I have to pay twice ,scammer

Received a text saying unable to deliver and a picture of my front door. I was in the front garden watching them deliver a parcel opposite and then drive off. Can’t be trusted don’t use. The female driver saw me and still drove off

I will never use DPD again. I bought a Wheelchair from careco in England who gave it to DPD on the 7th Jan 2021 to deliver to me in Spain I sent 4 e-mails to there sales office never received a reply to any of them, so sent 2 e-mails to customer services who gave them to there export team no reply to the first one got a reply to second one but then that went dead ,so contacted them again and on the 26th Feb 2021 they declared my parcel lost I asked them if they were going to replace it , No reply .careco replaced the wheelchair but that never arrived they said I did not pay the duty but I was never asked to pay any duty when careco contacted them the parcel miraculously turned up and was returned to careco.
They have kept the 45 pound I paid for the delivery and have not had any offer of compensation.

Awaiting a parcel 2 people in. No use of doorbell, just a quiet knock neither of us heard and the card through the door. I have a disappointed son, still awaiting his parcel, and start nights tonight so will have to stay up to accept parcel tomorrow

Worst ever experience with Alex, short fat with hair back in a ponytail , he’s based at the Radlett branch. He’s a complete letdown to what I’ve always considered a trustworthy company. He’s clearly very unhappy with hid job so seeks to intimidate and bully customers.

Dpd ?

Most excellent company , use them if you require a reliable and inexpensive courier. Service topnotch , prices competitive. No regrets using them at all in contrast to Parcleforce who I found expensive , incompetent and utterly unreliable.
" This is my honest opinion unsolicited.

Avoid DPD Croatia!!!. They lost my valuable package and never reimbursed me or apologised for their mistake. Really poor customer service as well!

Worst courrier company i have ever seen! They hold my package in Hörsching (AT) from 19-3 and never update the status. You cant contact them and they dont respond to the company that they are working with.

check the tracking number 1550 4399 166 006 A

I was having a parcel delivered to home of some emergency medicines. I was not going to be home so diverted the parcel to my local pick up store. NEVER , EVER DO THAT. It has taken 24 hours to get any sense out of DPD. Must have spoken , e mailed, Chat contact at least 15 people and finally got my parcel. Too late for an appointment where they were to be used. Cost me the Consultants Fees for nothing. No compensation just sorry, sorry, sorry. MY HERMES beat them by miles.

Suggest you don't use DPD delivery service they are truly incompetent.
Immediately the doorbell rang, I shouted 'coming'
No driver, no package, seems as if the driver wanted to catch the same elevator down as he had come up in.
I caught him leaving the apartment building, I explained he hadn't given me time to get to the door; he replied quite aggressively, "I don't have time". In any event, I got my package, no thanks to DPD.

At another time a few weeks ago they claimed there was no one home and this concerning a large and heavy package from Ikea.
The concierge assured me, he had seen the driver, GREG come in and he had no large package,
The package was returned to Ikea.
Incompetent company with poorly trained staff IN MY OPINION .
HL MINDLIN

Well Wrapped large Parcel Delivered to a customer smashed to bits. I had to refund. These people should not be in business. Royal mail from now on.

Sent a parcel with our medication to spain

They said they can't take a package with food! So I couldn't even make an order as they rang and asked what is inside?!???!!hmmm they want to know what someone sends that's ok and I understand their policy BUT every day people send a milion parcels with a lot of food inside-I can't believe that people can't send something sweet maybe to someone who hasn't that in the country he lives in..BUT if you make an order with " Eurosender" DPD will take a parcel without asking what is inside and deliver it normally! This is related on DPD CROATIA and mrs Nada Cunko!