For the third delivery running, there has been no effort to deliver to my home address. I get an email in the morning saying that is out for delivery, I wait in and nothing arrives. Then a day later... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Didn't receive my package - I'm still being lied to regarding it's location. No updates when transporting goods to islands (even though it's against the PT law not providing the same service as on the... See more
DPD repeatedly refuse to deliver to our address and leave parcels in a local store for us to pick up. On this particular occasion, my daugther´s party supplied were held by them in Faro for 4 days whe... See more
DPD Portugal is by far the worst delivery company I have ever dealt with. I have lived at three different addresses in the same city. The addresses were always correct. Every other delivery c... See more
Company details
- Courier service
- Courier and Delivery Service
- Delivery Service
- Freight Forwarding Service
- Logistics service
- Delivery Company
Information provided by various external sources
Para informações relacionadas com a sua encomenda por favor contacte o nosso Serviço a Clientes. A página de Twitter não tem como objectivo o apoio ao cliente.
Contact info
Avenida Infante Dom Henrique 10, 1800, Lisboa, Portugal
- dpd.pt
11/10 service…
I believe DPD recently took over Chronopost and it shows. Received 11/10 service today from my courier. Really friendly, really helpful. Also, DPD is great giving a one hour delivery time slot on the day.
12 November 2020
Unprompted review
Delivery attempted outside working hours on a weekend with no contact
I had a delivery scheduled to arrive next week tuesday and as such I was waiting for it. However today (Saturday) I received an email that a delivery attempt was made on my address at 7:36 AM. Besides the delivery being attempted during the weekend it was also attempted outside normal working hours. I also didn't get any notification of the delivery being attempted as I usually do with most packages (including with past packages from this same carrier) and my contact phone number was not reached any time during the attempt (doing so could have caused me to wake up and pick up and delivery obviously)
I also have tried to contact the support but as it currently is weekend I am unable to reach out to support until monday. I find it extremelly unprofessional to have packages being delivered without support being available thorough that time since customers can't contact the company at all in order to discuss about the package
10 October 2020
Unprompted review
Horrible service
A transport company with a horrible service, including the tracking system.
My order has been in the same status for 5 days without any additional information.
DPD services at origin (Germany) do not respond and services at destination (Portugal) claim that they do not know anything, referring the matter to the origin.
It is unfortunate what happens with some of these carriers that deceive Customers, do not meet deadlines, nor the alleged quality of services that they proclaim.
It remains for me to wait for a possible answer, or for the order to reach its destination. Otherwise, someone will have to bear the consequences and the costs, with the inherent gravity.
7 October 2020
Unprompted review
Seur/DPD for Portugal
I checked in the morning, it did not look like my package was on the way to Portugal yet, 16:00 I get a email about expected delivery between 16:55 and 17:55 so far so good, but now they sending my delivery back to the store in France, because they could not find the address it is unbelievable. First time my address could not be found by a delivery company. Also not possible to make them come again or pick it up in near by in pick up shop (Lisbon) because there is any, even though they write that
Update 6/08-20 the package came today
5 August 2020
Unprompted review
these guys lost my package 43 days ago…
these guys lost my package 43 days ago and refuse to take responsibility for it.
1 June 2020
Unprompted review
They are not contactable. Horrible service all around.
They are not contactable. When you call they either hang up or tell you to leave your number so they can call you back. If you leave your number they ring you later for exactly 1 second and hang up, so they can say that they effectively ringed you. Also sometimes on deliveries they don't ring your door but later claim they came by.
13 November 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.