Drivalia UK Reviews 

Helpful staff
Abs was especially helpful today

Rami And Abdullah is a very good employee of this company, he helps me every time I go and listens to customer requests nicely and helps

Great prices, friendly customer service, quick pickup and return five stars

Stuart
Very helpful and professional explained everything perfectly. Don't often get great customer service . Thank you Stuart!

Avoid Drivalia – Excessive Charges and Appalling Customer Service

I booked a small car with Drivalia two weeks before travelling to Belfast. Unfortunately, my flight was delayed by 1 hour and 30 minutes, so I called them as a courtesy to let them know. I was told they would only hold my booking for one hour, after which it would be cancelled and I would have to rebook. No mention was made of additional charges.
As an airport car rental company, you would expect them to understand that flight delays happen. Instead, arriving just 30 minutes beyond their holding time resulted in an absolute nightmare.
The rental office is several miles from the airport, making it inconvenient to reach. They provide a shuttle, but my journey was made particularly unpleasant by the driver’s constant swearing and foul language. Hardly professional customer service.
At the office, I dealt with the same employee I had spoken to on the phone. After completing the checks, he told me he needed to cancel my original booking, despite me standing right there ready to collect a car, with vehicles parked outside. His explanation was, “You don't book the car, you book the timeslot.”Why would you have different prices for different timeslots? Frankly, this sounded like a convenient excuse to justify what happened next.
Only after completing the paperwork was I told I had to pay an additional £167.88, including £95 plus VAT for being 30 minutes late due to a flight delay outside my control. I was also charged for a much larger car than the small one I had originally booked. The result? More than three times the price of my original reservation, with no warning of these charges when I called earlier.
To top it all off, the employee told me I shouldn't book through third-party agents because I had booked through Vipcars.com. If Drivalia has a problem with third-party bookings, it should sort that out with its booking partners rather than springing unexpected costs on customers at the desk.
This experience was a disgrace: poor communication, unprofessional behaviour and excessive, unexpected charges. Penalising customers for flight delays and then charging them substantially more for a different-sized vehicle is an appalling way to do business.
I would strongly advise others to think twice before booking with Drivalia. What appeared to be an affordable rental ended up costing more than three times the original price. I certainly won't be using them again.

Great car! Good customer service

Great service from Gareth. Thank you!

If I could give 0 stars I would!
! I had a shocking experience with Drivalia.
having used this company for years i will never use again! Extremely poor customer service and an even poorer, ruder manager called Imad ( if that’s even his real name ) They provide misleading information and try to take every penny possible from you even thou they provided false information. Whilst I was there other people came in complaining about the cleanliness of the cars and also that some of them were only 1/4 full. After all the extra costs and excesses they tried imposing on me they then gave me a smaller car that was not not what I ordered then got argumentative when I mentioned that I would be doing a review. One minute they said i couldn’t cancel, then they cancelled themselves and banned me when I told them I was not happy and felt I was being ripped off. The manger and his colleagues thought they could intimidate me by all grouping together and threatened me with having to get my own way back to the airport and shouted at me to get out, I found this highly amusing! Luckily I have used another company just 5 minutes away called GREEN MOTION! 20 minutes after the incident with Drivalia I was taken care of by Green Motion and given a brand new BMW x 3 for the same price as Drivalia and there insurance came with ZERO Excess unlike Drivalia and there rip off insurance Green Motion saved the day after Drivalia almost ruined it! Thanks to Green Motion and if you are reading this review then book with them or anyone else apart from Drivalia! I know now why Drivalia is slightly cheaper but In future I will never book with them ever again which is a shame after all the years I have used them.

Worst customer service experience I have ever had (Drivalia Gatwick, London – 10 September 2026).

I prepaid a car rental and informed Drivalia in advance that my flight might arrive shortly after closing time. They replied stating that an additional fee would apply.
When I arrived, I found myself in a foreign country after midnight with three other travellers and no means of transportation. The office was closed, nobody answered the door, and no one answered the phone.
While I was there, two other customers who had also prepaid their rentals and informed Drivalia of their late arrival faced exactly the same situation.
Customer service was non-existent. Moreover, despite the significant inconvenience and additional expenses I incurred, no refund or goodwill gesture was offered afterwards.
I will never use Drivalia again.

I got a great car at a good price. Too many people go for the cheapest and then expect 5 star everything. This is a good company - have your documents ready (no exceptions!), arrive at the time you booked and you will get a good car at a good price

Absolutely excellent customer service. Very professional and very helpful staff. Jay over the phone gave me the best deal for renting a car. Thank you so much

Friendly, fast, suggested a suitable solution to a timing problem. I cannot fault the service. Saved me time and money. Perfect.

Pick up and counter service by RK was spot on would recommend highly

Had an amazing experience at drivalia. RK was really helpful. Will be here again for sure.

I was in the Belfast International branch. The customer service was amazing. Very polite, helpful and listened to my (high) demands patiently. I dealt with RK great guy to deal with. Will definitely recommend.

Picking up car from Drivalia Heathrow proved really fast and efficient.
A great staffer, Muhammed, (MD), helped with everything, giving plenty of sensible advice.
The tank wasn't full which always presents a challenge for the customer to return the vehicle with exactly the same level. But this was overcome.
A great car (automatic) in tip top condition.

Great prices, good service, nice range of cars be sure to bring a credit card as to avoid potential excess reduction fees