Wayne was a really nice staff member, was clear in the explanation and very welcoming. Overall nice check in experience but a bit too slow, we waited about 40min before being served
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time user of Drivalia. Had my doubts but glad I used them. Friendly staff. Kash at the Heathrow branch reception was helpful when I collected the car. On return, Moss made the process easy and s... See more
Company replied
We hired our first cat ever from here. Hadn’t a clue what to expect. Receptionist ‘Heniel’ (I think this is right) was fantastic. Helped so much and made the experiences so easy and absolutely no st... See more
Company replied
We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted... See more
Company replied
Company details
About Drivalia UK
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
250 Bath Road, SL1 4DX, Slough, United Kingdom
- www.drivalia.co.uk
4.1
Great
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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I book my annual car hire with Drivalia…
I book my annual car hire with Drivalia to Scotland. It's always easy dealing with Jayan who is swift at getting me booked in and giving me good rates. Thanks for the service and much appreciated as always. Wayne (Australia)
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Had a great quick and easy experience…
Had a great quick and easy experience picking up my rental, Kash was very accommodating and friendly. Would highly recommend!
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Easy booking experience
Good value car rental without exorbitant cross border charge to take the car from NI to RoI. Janos helped me book via the chat function and it was completed very quickly.
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ben is the best
Ben was helpful, very friendly and great to work with!
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Aarron has been absolutely amazing
Aarron has been absolutely amazing, sorting out our booking and helping us to figure out the issues we had our side from the credit card provider. He has been super patient and helpful, always with a smile on his face. 10/10 thank you.
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
We couldn’t have been happier
We couldn’t have been happier with the service offered by Sharon at the Winsford branch. She went above and beyond for us in the advice she offered, helping us to decide on the best car for our family at a brilliant price. We had just landed from Australia and found her to be extremely warm and welcoming, it set the tone for our whole stay. We would definitely use Drivalia again based on this service.
14 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Kash Was exceptional in supporting me…
Kash Was exceptional in supporting me today.
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I was assisted by Janos to book a car…
I was assisted by Janos to book a car rental. Janos was prompt and polite and was able to quote less after I provided a quote for comparison.
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great deal from James in customer support
Great deal from James in customer support, extremely helpful, highly recommend.
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The staff Alan and rohit made the…
The staff Alan and rohit made the process easy and smooth and Nick the manager was great helped us, the car was great we loved the drive and the experience
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rohit and Alan both are great,
Rohit and Alan both are great,, would definitely recommend Drivalia Belfast
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience with Drivalia
It was great dealing with Abs when we picked up the car on 4th August. He upgraded us to a better car and deal for a reasonable fee
He set up our phones for Android auto and showed us around the car and was very friendly and knowledgeable
I can recommend Drivalia and Abs highly
John
4 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
DO NOT USE
DO NOT USE! Get you to sign agreements before you seeing the car, get you to sign for damage photos that are up to two years old then when you return the car claim you have caused damage that has miraculously move from 2 year old photos!!! BEWARE!!
10 June 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Very easy to deal with
Very easy to deal with. Great service. Great bunch of lads. Thanks chaps
10 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Extremely well done to the team here
Extremely well done to the team here. Very smooth handover and easily managed. Thanks see you next time when I’m in the city
1 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
very impressed
I did not get the call handler's name but he was very patient, helpful and threw in a extra milage at a reduced rate. very impressed!
10 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Undisclosed charges added £274 to our car hire, no clarity from booking to desk
Booked via easyJet/CarTrawler for a family wedding trip to Belfast. At the Drivalia desk we got hit with two charges we weren't properly told about: £202.18 because we didn't have a credit card (only a debit card), and £72.01 for crossing from Northern Ireland into the Republic of Ireland, which was never mentioned at booking.
The credit card requirement was buried as one vague line in a long confirmation email ("a credit card... for deposit purposes") five months before travel. It only became clear it was mandatory, and that a debit card would be refused outright, in a reminder email 4 days before pickup. By then it was too late to sort out. The cross border charge wasn't disclosed anywhere before we got to the desk.
We weren't the only ones either. Three other families travelling for the same wedding were caught out by the exact same credit card issue on the same day. Looking at other reviews here, this seems to be a recurring pattern rather than a one off mistake.
It turned what should have been a straightforward pickup into a stressful, expensive start to an important trip.
If you're booking with Drivalia, read every line of every email closely, and call ahead to confirm exactly what card and documents you need. Don't just rely on the booking confirmation.
If you paid by debit card, ask your bank about a chargeback. If it's not resolved, small claims (MCOL) is an option for amounts like this.
7 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Excellent experience
Excellent experience. Superb vehicle. Friendly staff at Gatwick North Terminal.
10 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Extremly long waiting for pick up
Booked our car for 11 am, no car yet at 1pm.
10 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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