Wayne was a really nice staff member, was clear in the explanation and very welcoming. Overall nice check in experience but a bit too slow, we waited about 40min before being served
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time user of Drivalia. Had my doubts but glad I used them. Friendly staff. Kash at the Heathrow branch reception was helpful when I collected the car. On return, Moss made the process easy and s... See more
Company replied
We hired our first cat ever from here. Hadn’t a clue what to expect. Receptionist ‘Heniel’ (I think this is right) was fantastic. Helped so much and made the experiences so easy and absolutely no st... See more
Company replied
We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted... See more
Company replied
Company details
About Drivalia UK
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
250 Bath Road, SL1 4DX, Slough, United Kingdom
- www.drivalia.co.uk
4.1
Great
12k reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Bad Experience with Drivalia
I hired a car from Leeds airport and had already purchased protection insurance, but was told that this insurance was not valid and I needed to take out Drivilia insurance otherwise I would not be permitted to take the car? We felt that we had no alternative but to take the insurance and when we complained afterwards we were told that we had signed for the additional insurance and that was our choice. Terrible experience and I will never use them again.
23 December 2025
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
AVOID using their services
Just dropped the car at their location near heathrow, they charged me nearly 600£ for small damage that due to my mistake when I took the car it was night and they dont even have lights, maybe intentionally
If it was me, I would have fixed it for 50£ before I returned the car, and I submitted a complaint and they said go raise a complaint with police on us.
Very rude response, the car wasnt new even, and I think they do leave their cars in bad shape to give them a chance. Keep in mind as well that you better take Uber to and from their location, the bus service is not often
8 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Shumail Sanj baba
Shumail, new gentlemen at Drivalia, but as helpful as everyone else here. Thank you as always. Sang is amazing, a true gentleman
13 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Sanj from Drivalia did an amazing job
Sanj from Drivalia did an amazing job. He was super nice, upgraded our car and gave us a discount on the full coverage as well. He was so happy and smiling the entire time, despite it being 36 degrees outside with a full line of customer. 5 stars!!
13 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Abs was superb
Abs was superb. We always fly in for Abs and returning always to drivalia.
13 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Abs was very helpful and a very…
Abs was very helpful and a very professional and excellent. We always come to him. Thank you Abs as always
13 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
James was very helpful in providing the…
James was very helpful in providing the right advise for my requirement. Thank you
13 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Outstanding service Stansted
Outstanding service from Mehmet at Drivalia Stansted
After arriving at Budget Car Hire, I was told they required a physical bank card, which I had unfortunately left in Ireland. They couldn’t accommodate us and showed no real interest in helping, leaving my son and me stranded when we urgently needed a vehicle to attend a funeral.
We went around the corner to Drivalia at Stansted Airport, where we met Mehmet. He was incredibly helpful from the moment we arrived and made sure we weren’t left stranded. He gave us the best possible deal—around the same price I had arranged with Budget—even though he could easily have charged us more given our situation.
He also provided a child seat free of charge and included full insurance cover in the price. His kindness, honesty and professionalism made an extremely stressful day so much easier.
I had never heard of Drivalia before, but after this experience, I genuinely wouldn’t use another car-hire company whenever Drivalia is available.
I rarely leave reviews—this is probably only the second business review I’ve ever written—but Mehmet and Drivalia deserve the recognition. An outstanding employee, an outstanding person and an outstanding company.
Thank you very, very much, Mehmet, for looking after my son and me when we truly needed help.
13 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Amazing experience with Sanj
Sanj easily the best rental rep I've dealt with over the years. Made the whole process effortless and quick. I'd be using this Drivalia branch a lot more often just due to the experience I had with Sanj today. Thank you!
13 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Janos needs a raise!!
Once again, Janos was outstanding. He booked us the exact van that we needed. He answered all our questions. Offered advice and helped us through the booking process. Janos is an exemplary employee and deserves a raise for his customer service and attention to detail. The price of hiring a van was great too.
13 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Khadra was so amazing and made the…
Khadra was so amazing and made the process so easy, thank you so much!
9 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very efficient and friendly service
Very efficient and friendly service. Spent less than 10 minutes from entering to driving away. Recommend the online check in. Thanks Alina
13 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Avoid them like a plague
Avoid them like a plague. Took my money tried to upsell me to a different car, I refused and insisted on the vehicle I booked for two weeks.
They refused to give me the vehicle and refused to refund my money even as I paid in full for two weeks rental.
I will be taking them to court shortly as it seems the only way to get my money refunded.
10 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Absolute worst car rental experience of…
Absolute worst car rental experience of my life, and I travel a lot by rental car. We were 65 minutes late and they told us our car is no longer available, and instead charged us 300 pounds for another car. The most awful experience ever. Avoid at all costs.
12 August 2026
Unprompted review
Reply from Drivalia UK
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
A pleasure to deal with.
Stuart is the business, he goes out of his way to ensure you leave fully informed of the rental agreement. Very precise and informative and quickly turns the rental around so you are on your way in good time. The management should recognise his people skills. Very very good at his job and puts you at ease throughout the process. Stuart speaks and recommends at lot about his home city.
I would use Drivalia again due to this experience but would request being dealt with by Stuart.
31 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Waited well over an hour
Waited half an hour for a transport to the office, just to then over an hour to actually pick the car up. Really pushing overpriced insurance as well. Avoid.
12 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Excellent customer service especially…
Excellent customer service especially AJ was awesome.
Absolutely amazing to chat with, helped a lot
12 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Matt was friendly and professional
Matt was friendly and professional. It’s the third time I’ve used Drivalia, and each time has been excellent. Matt at Manchester Airport was great and answered all my questions and got me a good deal. I’m a Brit living in the US and return to UK a few runes a year.
12 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Booking Process
James helped me a lot, was very polite and quick to reply!
Loved the service
12 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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