Dyson Reviews 773

Bought a Dyson V8 advanced. Received it yesterday. Used it today. Tried to release the wand to empty it without success. Rang the helpline. It will be picked up for repair on the 16th. So no hoover for God knows how long. Absolutely disgusted

Shocking customer service. I sent my Dyson vacuum to them following their instructions and it was collected and boxed in my presence by DPD. After 3 weeks I called them for an update and they could find no record of receiving it but they would look into it and get back to me in 48 hours. They did not. A week later I called them again and was told they received the box but it was empty and they would launch an investigation with DPD and get back to me within 6 working days. Two weeks later I contacted them and was told DPD advised had been delivered but they could not find it! It has now been passed on to their top level and they would be in touch within 5 working days. I am not expecting to hear. I have now purchased a Shark vacuum which is superb. Don't buy a Dyson is the message.

We purchased a Dyson V11 after our old Dyson vacuum packed up.
Initially everything worked fine with the V11 until the battery stopped charging.
Knowing we have a guarantee on the machine we fully expected a quick resolution and expected a new battery to be sent with the usual apologie.
After speaking on the phone to customer care we have been put on a priority list for a replacement battery, months have passed with no battery arriving.
Will definitely not be using Dyson products again if this doesn't get resolved.

Ordered what I wanted, received nothing via email until an hour before royal mail/parcel force were going to attempt to deliver my two items. Of course I wasn't in so missed the delivery. Received nothing again for a couple of days until I got an email saying my items would not be delivered again but returned to Dyson. Dyson have since refused to tell me why, refused to redeliver the items and are just telling me I will get a refund. Since then one item is no longer available and the other has increased in price on the website. Over a week later and I receive an email saying one of the two items made it back to the warehouse and £216 of my £711 spent has been refunded. The company and their customer service is a complete joke and they do not care at all about their customers. The customer service is in Greece and they just say sorry but are completely unable to do anything productive about any issues brought to their attention. I am n ow having to dispute the charge with amex to attempt to get my other £498 back. My advice is to stay as far away from this company and their products as you can, the reviews say it all. Horrible experience.

Purchased a Dyson hairdryer a year ago, there was a query on serial number as registered straight away spent all afternoon on day of purchase confirming with Dyson to make sure machine is legit. After serveral hours advisor confirmed machine legit and it was registered on my account for two years. Machine went For repair last week they have now told me it’s fake. When asked about the serial number registration there answer was legit on outside fake on inside, thanks to them I am out of pocket as could have returned purchase when bought seller now no longer In Operation. Been a customer for years cannot trust them after this.

Ordered a product which advertised as 'next day delivery'.I took a work from home day to receive the item. It never delivered. It's now day 12 and still no delivery. Customer service informed me on day 8 that they couldn't find my address on their system so they couldn't deliver! Then they told me they never received any of my enquiries on the email address then gave me for making enquires. They really could not care less about their customers. One agent hung up on my when i asked for compensation! Never again with Dyson.

This has been one of the most frustrating and disgusting experiences I’ve ever had with any company. My Dyson Submarine attachment developed its second fault. Dyson arranged collection and even emailed to confirm they had received it — yet a week later I was emailed to say my repair had been cancelled.

When I called, the escalation team insisted I “hadn’t returned the machine,” despite Dyson’s own written confirmation that they had it. Since then, I’ve hit a brick wall at every turn. I’ve been denied access to a manager, told I’d get a call within 24–48 hours (still waiting, weeks later), and I’ve phoned daily to the same powerless frontline agents who can’t actually resolve anything.

I’ve emailed customer services, the Head of Customer Service and nothing. No one takes ownership, no one follows up, and no one seems remotely interested in helping.

At this point, Dyson has my machine and my money, and I have nothing but endless excuses and silence. For a company that trades on innovation and quality, their customer service is an absolute disgrace.

My next step is to raise a case with the Consumer Ombudsman and send a Letter of Action. Judging by the other reviews on here, this might be the only way forward to get any answers.

Save yourself the stress AND your hard earned money — BUY A SHARK instead. They CARE about their customers.

I have just bought a Dyson animal to replace my original one which my cleaner broke. What a difference. They have always been heavy but this one seems to have achieved the impossible, feels heavier but smaller and more plasticky.
It says you can return it in the original box. It took me an hour to get it all out so me chance of getting it back in the complicated packaging. I’m afraid that it will be consigned to the bin. This won’t upset Dyson as I notice that they have not bothered to respond to criticism here. It was a great company but now seems to be tacky

Good luck getting your refund back, despite sending the item back within return period of 35 days in fact I sent it next day after receiving the vacuum as the performance was like a joke, 5min and the battery died. Do not trust Dyson as a company and DO NOT BUY FROM THEM! You won’t see your money again and the customer service won’t help you with anything. The product is rubbish, customer service is even worse and the ethics in this company non existent! I STRONGLY ADVISE YOU TO AVOID SHOPPING WITH THEM!

Shocking service.

Good luck trying to find an answer on a repair status - absolutely shocking

Ordered a dyson airstraight 3 weeks ago, contacted them after 10 days to see when it was being dispatched. They said I would hear from them within 48hrs, surprisingly, I wasn't, so I contacted them again, same response. Now after 3 weeks, I messaged on facebook to be told my order was cancelled! No reason and no previous communication to tell me this, only me instigating an answer. Waiting on a refund now and will order elsewhere. Disappointing customer service from start to finish.

I’ve always respected Dyson for their innovative products, which is why I placed an order with confidence. Unfortunately, the customer service experience I’ve had has made me seriously reconsider ever buying from them again.

I ordered two items, but only one was delivered. Despite the delivery window having passed, I spent over two weeks trying to get a clear update on the missing Dyson V12 Detect Slim Absolute — with no success.

I contacted customer service multiple times and received vague, unhelpful responses and no resolution.

What made the situation worse was the complete lack of communication. I had to chase for answers, and no one seemed to know when (or if) the missing item would arrive. It felt like I was being ignored.

Eventually I received a half assed email from Dyson support stating that the issue had been shared with the “Internal Team”. Once again, no new helpful information was provided.

In the end, I had no choice but to cancel the undelivered item and request a refund.
Their response was to the point “your refund will be processed…”, No remorse and no accountability.

It’s incredibly disappointing when a brand known for quality products delivers such poor service. I expected more from Dyson. Great technology means little if the customer support behind it is this unreliable.

I am almost crying reading all the bad reviews. I have had such a disgusting service from this company, Dyson that I have been buying upright vacuum cleaners from for years. I bought some filters online with a standard delivery of 10 days ?! Found this strange. Not received anything yet and called them three times now and still nothing - first excuse, there’s delays and I should have been told 14 days - second call- stuck order and it would be escalated- wait 48 hours, third call, someone will call me - I think not - this is disgusting and should be made known publicly. I am seriously thinking to stop buying dyson products ever again, so frustrated .
A company that is selling over priced products and earning millions if not billions and their customer support is absolutely horrendous. They are a big fraud.
I almost sent my vacuum to them for service which I didn’t even think I needed, but was being forced to, I cancelled on them and thank God that I did otherwise I would have been left without a vacuum like others complaining about this ludicrous company- fraudsters ! Ps They don’t even deserve one star!

I want to work out how to use my new Supersonic Nural.
It looks very well made.
I clicked on the QR code and it took me to the App download. (So far so good) The video showing how my Supersonic Nural works..except I can't see the video because of the MASSIVE subtitles covering the screen..
Please take the subtitles off so I can view your instruction videos.

☹️☹️☹️☹️😵‍💫

I bought a Dyson upright Vacuum cleaner - the Dyson Ball Animal and the hose jammed and it wouldn't function properly.

I returned it to the store I bought it from and got a replacement and the same fault happened again....sent it back to Dyson for repair and it came back all dismantled...and the same fault happened again.

Sent it back again with a note attached to the item ( and also via Facebook) asking them to send it back to me complete and ...you've guessed it was all dismantled and surprise surprise it was jammed again, despite assurances from Dyson that I would receive it back in full working order and in one piece.

Yet another complaint to Dyson who offered to send me a new like for like, which I refused as its obviously an ongoing fault and fortunately I managed to get a refund from where I bought it from.

It must be costing Dyson a small fortune having faulty items collected and returned, which are still faulty and unusable.

Having used Dyson products in the past without any problems....this item is a big problem and needs addressing.

I have been waiting for over 1 month for a refund, as the item was not delivered as DPD could not find my property.

Can someone kindly assist, as it has been nearly 6 weeks, and I have a PayPal case open that Dyson have remained unresponsive to?

My dyson is currently in for repair they have had it for 15 days so far despite being told it would be back to me within 7 days.ive had no updates on hoover despite me ringing up and emailing them so I havnt a clue what's going on and have been without a working hoover for 4weeks as initially took them a week and a half to collect it when it broke.so rubbish customer service dyson!now asking for receipt again for purchase which I've sent over and over again funnily enough I brought it directly from Dyson online but they can't find it.seriously!!!!

Terrible online support and delivery. I ordered and received a delivery date/time but it never arrived. After complaining I have just been told they cancelled my order.

Brought dyson corrale straighteners 2021.were replaced 2023 as faulty.replaced pair is also faulty 2025.£800 cost overall.£200 a year to use.out of warranty apparently and a non repairable item.offered 25% off a new pair.I dnt think so! I have lots of dyson products which I've had for years.But the straighteners are a joke.will no longer buy any dyson products I'm afraid as their usual quality doesn't apply

I have never been treated so poorly by a company. I made an expensive purchase online last Wednesday, over the phone, and I never received any update about my order, even though I was offered next-day delivery. On Friday, I called to check on the purchase, and the person who answered told me that the item had been sold to me by mistake, that it was actually out of stock, and they canceled my order — even though I was already on the pre-order list and had paid. The person canceled it without my authorization.

On Friday, I was told someone would get back to me to complete the purchase again, and no one ever followed up. This is a complete lack of respect! I am in shock!