While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, describing the items as beautiful, well-made, and comfortable to wear. Many people appreciate the stunning designs and the excellent value for money. The delivery service is frequently highlighted for its efficiency, with many orders arriving quickly and well-packaged. However, some customers experienced delays in receiving their orders, though the company often provided updates and explanations for these longer waiting times. A few other people also felt that the product description could be more detailed, and there were occasional reports of items arriving with missing pieces or having issues with durability, such as an earring falling apart.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the high quality, beautiful... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick delivery... See more

Order

Customers had positive experiences with order. Many reviewers praised the efficient and easy ordering... See more

Service

Clients share positive opinions on service, consistently praising its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Attractive products and superb customer service. My email about one slightly faulty item needing to be exchanged got a very quick reply and immediate action. Ear Sass did even better though, exchangin... See more

Rated 5 out of 5 stars

This company is amazing and the Izzy Star earrings are terrific quality and a really good charity supported by the company due to a personal tragedy. I just wish I had ordered the set of 3 pairs inste... See more

Rated 5 out of 5 stars

The earrings are lovely. The Company had difficulty supplying them quickly but that wasn't their fault as they were the result of a tv programme about the Princess of Wales wearing them and so many pe... See more

Rated 5 out of 5 stars

I bought the gold version and was not disappointed. Bit of a delay from order to delivery, but received an email to explain that due to demand there would be a delay. Every time I wear them I re... See more


Company details

  1. #88 of 287 best companies in Jewellery shop

Written by the company

Expressive Jewellery - EAR SASS was born from stylist Sophie McGown's love and obsession with bold and beautiful EARRINGS! The brand now boasts unique statement necklaces and authentic gemstone pendants. Each design is named after strong influential women in her life, who have gone through tough times but found fashion and jewellery have helped to bring hits of joy into their lives. Their Charity earrings THE ISSY STAR - as seen on The Princess of Wales raise money for a mental health charity, Brave Mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Earrings that standout

I've purchased the Matilda and Chloe earrings in different colours, both online and from local shops, and I couldn't be happier with my choice! The vibrant colours and the unique designs make them standout pieces in my jewellery collection. The service and communication with Earsass were also excellent. I definitely recommend Earsass for statement jewellery that combines quality and style!

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Lovely earrings

Lovely earrings , have worn them nearly every day since I received them 😊
Excellent communication from ear sass
Received my purchase , very quickly.
Overall great company to buy from 😍

16 January 2025
Rated 5 out of 5 stars

Pretty as a Princess Earrings

I am Catherine from the US but I adore HRH The Princess of Wales! I just received my perfectly packaged “Catherine” earrings! They are as lovely as she is!! I am thrilled by how delicately-made yet sassy they are! I love their perfect size and how they lay slightly slanted on my ears.
Thank you for creating these pretty earrings and for supporting a very worthwhile charity and everyone’s favorite princess!!!

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Earrings

The earrings are very pretty and of course are inspired by Princess Catherine. The price includes a donation to charity which makes it even more special.

12 January 2025
Rated 5 out of 5 stars

I loved the experience

Gorgeous well made designs and fast international shipping. My daughter absolutely loves her “Catherine” earrings! She has received so many compliments.
Thanks so much for helping me spread the Earsass love ❤️

12 January 2025
Rated 5 out of 5 stars

Order duly received well packaged

Order duly received well packaged
However product did not resemble photo: thought the beads were pearls not "glass"
Nice idea for charity but will have to give away sadly. Disappointed

12 January 2025
Rated 1 out of 5 stars

I still have not received my order am…

I still have not received my order am not so impressed

2 February 2025
Unprompted review
EAR SASS logo

Reply from EAR SASS

I’m so sorry you had this experience with us. International shipment can sometimes take longer than expected but I really hope that you loved the jewellery you ordered from us and don’t hesitate to contact us if you need any further assistance.

Rated 3 out of 5 stars

Order arrived quickly and beautifully…

Order arrived quickly and beautifully packaged.
The Sunpower earrings are lovely and as described.
The Mira necklace however is a different matter, the company ethos is colour and it was the colours in this item that attracted me to it unfortunately the colours are so small that they are not visible, it appears to be just a gold disc - very disappointing

11 January 2025
Rated 5 out of 5 stars

Easy Jewellery Shopping

I ordered some earrings for myself as well as a pair as a gift and I love them as does the recipient! The quality is fantastic, and they were beautifully packaged. The postage was also speedy and when I had a query, I got a really quick response back too.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Superb customer service!

I first came across this brand in the Summer ‘24 as my sister in law mentioned she really liked a certain pair of earrings. I took a photo of it for a future gift idea for her and bought them in December for her birthday.

When ordering, I accidentally put the wrong door number so emailed them to inform them of the mistake and Sophie was so helpful and swiftly resolved the issue.

My sister in law was so grateful for earrings and happily wore them over the Christmas period.

16 December 2024
Rated 5 out of 5 stars

Great Earrings.

My order arrived in a few days and was very nicely packaged. I had bought a pair of Catherine earrings for my niece and a pair for myself. I love my earrings and have had several compliments on them. My niece also said she loved hers and her mother contacted me separately to say they look really good on her. And these lovely earrings help a worthy cause too. Perfect.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

STUNNING ISSY STAR

This is my second review for Earsass. The first review was about communication. Since then the founder has explained the technical issues they have experienced. I would like to leave a review for the earrings now. The ISSY STAR earrings by Earsass are truly a gorgeous masterpiece. Their stunning design and excellent craftsmanship immediately stand out, reflecting a level of artistry that speaks volumes about the dedication behind their creation.

What makes these earrings even more profound is the tragic event that inspired their design—a heartfelt tribute that carries deep emotional significance. Earsass’s commitment to channeling such a poignant story into a symbol of beauty is both moving and admirable.

Moreover, the charitable cause associated with this collection elevates it beyond mere fashion, making each purchase a contribution to a meaningful purpose. These earrings are not just accessories but symbols of resilience, compassion, and hope.

A truly remarkable piece for both its beauty and heart. Highly recommended!
Thank you.

14 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look