easyStorage Reviews 6,019

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 502 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and positive attitudes, making the entire process smooth and stress-free. People frequently highlight the excellent service, noting the efficiency and care with which their belongings are handled, from packing to delivery. The user experience is often described as easy and straightforward, with many appreciating the seamless organization and communication throughout. However, some people were dissatisfied with customer service, citing issues like long wait times on the phone, unreturned calls, and a lack of clear or consistent information. A few other people also felt that the communication was unorganized, leading to frustrating experiences where they had to repeatedly explain their situation.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the efficiency, professionalism, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the helpfulness,... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the delivery teams as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from everyone at easyStorage, especially Kaiel and Gavin. We've been storing our furniture for a few years and they've always been helpful. When we got our furniture back, Kaiel and... See more

Company replied

Rated 5 out of 5 stars

Godfred, Jerry and Iuri were outstanding from start to finish. They worked seamlessly as a team, were incredibly efficient, and handled everything with real care and professionalism. Nothing was to... See more

Company replied

Rated 5 out of 5 stars

We recently moved from South London to Wiltshire. This was a big undertaking- from a five bedroom house. The process was amazingly smooth thanks to Gavin and his team. Utterly professional. It was... See more

Company replied

Rated 5 out of 5 stars

Just had all my stuff picked up from easy storage by Jerry, Gideon and Godfred and they were absolutely incredible. Such lovely people with fantastic customer service skills. They carefully and quickl... See more

Company replied


Company details

  1. Self storage facility
  2. Drives and storage service
  3. Removals Service
  4. Removals company
  5. Storage facility
  6. Warehouse

Written by the company

easyStorage is the go-to brand for affordable, convenient storage across the UK. Part of the well-known “easy” family of brands, we make self-storage simple and cost-effective for everyone—whether you’re moving house, decluttering, or need long-term business storage. We offer a full range of flexible storage solutions: Mobile self-storage – We come to you, load your items, and store them securely without you ever needing to visit a storage unit. Drive-up self-storage – Access your own secure storage container whenever you need at one of our nationwide locations. By-the-box storage – Ideal for smaller loads, we collect, store, and return your boxes as needed. Our goal is to take the hassle out of storage and make it an affordable lifestyle choice. With transparent pricing, excellent customer service, and national coverage, easyStorage is the smart way to store.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The chaps were really polite

The chaps were really polite, communicated well and happy to move our furniture including garden stuff anywhere! Thank you! ❤️

1 December 2025
Unprompted review
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Reply from easyStorage

Hi,

Thank you for your lovely review! We’re delighted to hear the team was polite, communicative, and happy to help with everything—including the garden furniture.

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Everything is perfect makes it so easy easy storage …

Everything is perfect makes it so easy and the security is fantastic have total peace of mind

2 December 2025
Unprompted review
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Reply from easyStorage

Hi Mason,

Thank you for your lovely review! We’re so pleased to hear everything has been easy for you and that our security gives you complete peace of mind.

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Professional and efficient service

Lee and Zain were friendly and very professional, kept me in touch of their arrival and worked quickly and efficiently to store my belongings.

This is the second time I have used easyStorage and would thoroughly recommend them.

2 December 2025
Unprompted review
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Reply from easyStorage

Hi Jonathan,

Thank you for your kind review! We’re delighted to hear that Lee and Zain provided friendly, professional, and efficient service. We really appreciate your continued trust and recommendation!

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Gavin, Cruz & Adrian. Great service

Gavin, Cruz and Adrian. Lovely guys, super quick and careful.

29 November 2025
Unprompted review
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Reply from easyStorage

Hi James,

Thank you for your kind review! We’re thrilled to hear that Gavin, Cruz, and Adrian were quick, careful, and a pleasure to work with.

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Haile Richardson has been very helpful…

Haile Richardson has been very helpful with regards to information accessing the storage.Swift response when help is needed from both Haile Richardson and Mohammad Awan. The storage is neat and being an electronic makes it more effective and efficient to store in your items.

29 November 2025
Unprompted review
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Reply from easyStorage

Hi Simon,

Thank you for your kind review! We’re delighted to hear that Haile Richardson and Mohammad Awan were helpful and responsive, and that you found our electronic storage system neat and efficient. Your feedback is greatly appreciated!

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Mark and his mate were brilliant and…

Mark and his mate were brilliant and had the answers to all the little house move problems that cropped up.Everything arrived at our new place undamaged and was tidily placed where needed Would highly recommend and thanks to Mo for arranging in such a professional manner.

28 November 2025
Unprompted review
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Reply from easyStorage

Hi Philip,

Thank you for your fantastic review! We’re thrilled to hear that Mark and his colleague handled your move efficiently and professionally, with everything arriving safely and in the right place. We’ll also pass on your thanks to Mo for the great arrangements.

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

So easy and great people

So easy and great people

29 November 2025
Unprompted review
easyStorage logo

Reply from easyStorage

Hi Simon,

Thank you for your lovely review! We’re delighted to hear you found the service easy and enjoyed working with our team.

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Great service from this Easy Crew

Great service from this Easy Crew! It was a relief to find a storage company who also picked up your items in a van as well as pack them all away. We have put our belongings in storage whilst we are having our place renovated. Cruz, Adrian and Gavin couldn’t have been more polite and helpful. They were careful with my items and packed them away sensitively. They completed the job very quickly and with such professionalism. Thank you for a wonderful service and good communication!

15 November 2025
Unprompted review
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Reply from easyStorage

Hi Hannah,

Thank you for your fantastic review! We’re thrilled to hear that Cruz, Adrian, and Gavin provided polite, careful, and professional service, making your storage experience smooth and stress-free. Your kind words and appreciation for our communication mean a lot!

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Kind and experienced movers

Our movers were really lovely people and very understanding of our last minute reorganization. We had run out of boxes while packing and they had extra on the truck! Truly a lifesaver. Impressive stacking skills too; they’re clearly professionals.

27 November 2025
Unprompted review
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Reply from easyStorage

Hi,

Thank you for your wonderful review! We’re delighted to hear that our team was understanding, well-prepared, and professional, making your move smoother even with last-minute changes. Your kind words mean a lot!

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Just done with my move in 43 mins

Just done with my move in 43 mins! Darren and Barry were awesome, they came on time, were friendly and super efficient. Very happy with the service!

27 November 2025
Unprompted review
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Reply from easyStorage

Hi,

Thank you for your fantastic review! We’re thrilled to hear that Darren and Barry were on time, friendly, and efficient, making your move quick and stress-free.

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Easy and great seeviceThe driver and his right hand man were…

The driver and his right hand man were fantastic and helped with everything. Great job.

22 November 2025
Unprompted review
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Reply from easyStorage

Hello Simon,

Thank you for your kind review! We’re delighted to hear that the driver and his assistant were fantastic and provided great support throughout.

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Brighton- So far so excellent with service received (booking and collection)

So far so good with service - easy to book and schedule collection, excellent customer service when I made an amendment, efficient reminders, excellent communication on day of pick up, guys were super great, top floor of terrace apartments without lift and they were fabulous, handled everything with care and were friendly, professional and chilled (exactly what one needs when moving). Definitely recommend- competitive prices, efficient and spot on service.

25 November 2025
Unprompted review
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Reply from easyStorage

Hello Frances,

Thank you for your wonderful review! We’re thrilled to hear that our team provided efficient, careful, and friendly service, even on the top floor of a terrace apartment. It’s great to know the booking process, communication, and overall experience met your expectations. Your recommendation means a lot!

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

The whole experience has been really…

The whole experience has been really amazing from start to collection, and I can recommend easyStorage 100%! I have to give a huge thank you to the guys who came out, Zain, Zoltan, Louis, Lee and Wayne, who worked like absolute troopers, and were polite and really professional throughout. They made the experience absolutley amazing, and are a credit to easyStorage as a company :)

25 November 2025
Unprompted review
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Reply from easyStorage

Hello Stace,

Thank you for your fantastic review! We’re delighted to hear that Zain, Zoltan, Louis, Lee, and Wayne provided polite, professional, and hardworking service. Your kind words mean a lot, and we’re thrilled your experience with easyStorage was amazing!

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Very professional service!

Excellent service. The team along with the director Gavin were here on scheduled time and completed loading the 2 pods within an hour. The cost of storage is also quite reasonable and we specially like the security of the pods. Thank you Gavin, Lee and Wayne.

25 November 2025
Unprompted review
easyStorage logo

Reply from easyStorage

Hello Soumitra,

Thank you for your wonderful review! We’re thrilled to hear that Gavin, Lee, and Wayne provided timely and efficient service, and that you’re happy with the storage cost and security. Your feedback is greatly appreciated.

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Professional and polite, would highly recommend…

Richard and Olly were not only extremely polite and friendly when they came to my home but worked with such professionalism. They immediately covered my floors and carpets to avoid any mess and got straight on with the job with a great amount of care and attention. Not long after they were finished and my items packed away carefully and with thought. Thank you very much, I will be using you again when we have storage needs in the future.

21 November 2025
Unprompted review
easyStorage logo

Reply from easyStorage

Hello Charlotte,

Thank you for your fantastic review! We’re so pleased to hear that Richard and Olly were polite, friendly, and professional throughout. It’s great to know they took such care with your home and belongings. We truly appreciate your kind words and look forward to helping you again in the future.

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Efficient and friendly storage.

These guys are always efficient, helpful and friendly. It’s a pleasure to use them for my storage needs.

21 November 2025
Unprompted review
easyStorage logo

Reply from easyStorage

Hello Roger,

Thank you for your lovely review! We’re delighted to hear that you always find the team efficient, helpful, and friendly. It’s a pleasure to support your storage needs.

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

So easy to book and choose the option…

So easy to book and choose the option that best fits. Required quick solution. Pick up and return process excellent

21 November 2025
Unprompted review
easyStorage logo

Reply from easyStorage

Hello Kevan,

Thank you for your great feedback! We’re so pleased to hear the booking process was easy and that the quick pick-up and return worked well for you.

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Amazing service

Amazing service, very friendly. Couldn’t have been easier. Highly recommend!

20 November 2025
Unprompted review
easyStorage logo

Reply from easyStorage

Hello Joanna,

Thank you for your kind review! We’re delighted to hear you found our service friendly and hassle-free. Your recommendation is greatly appreciated!

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

Great experience today!

Zoltan, Zayne and Lee were so quick, so friendly and so professional. The whole easystorage concept works really well for those who don’t have a vehicle, or who just want a really smooth, easy experience.

20 November 2025
Unprompted review
easyStorage logo

Reply from easyStorage

Hello Caroline,

Thank you for your fantastic review! We’re thrilled to hear that Zoltan, Zayne, and Lee provided a quick, friendly, and professional service, and that the EasyStorage process made your experience smooth and easy.

Best wishes,
Tim & the easyStorage team

Rated 5 out of 5 stars

First class service

The guys were really helpful and respectful of the move into the new property particularly as it was a wet and miserably cold day.
No complaints. I can thoroughly recommend the team and would happily use them again.

19 November 2025
Unprompted review
easyStorage logo

Reply from easyStorage

Hello,

Thank you for your kind review! We’re delighted to hear the team was helpful and respectful, even on a wet and cold day. Your recommendation means a lot, and we’d be happy to assist you again anytime.

Best wishes,
Tim & the easyStorage team

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