Eco Bath London Reviews 147

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and design of the products, finding them to be exactly what they were looking for and exceeding expectations. Many people highlight the efficiency of the delivery service, noting that orders arrived quickly, well-packaged, and undamaged. The ease of ordering and the overall positive experience with the company are frequently mentioned, with many expressing their intent to reorder. However, some customers experienced minor issues, such as a defect in a product's stitching, which was promptly resolved by the company's responsive customer service. Additionally, a few people noted that refills for certain products were not available, which was a slight disappointment.

What people talk about most

Product

Consumers express satisfaction with the products, often highlighting their high quality and effective design.... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the high... See more

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting super fast... See more

Order

People report positive experiences with their orders, often noting the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a bamboo laundry basket. On receipt I discovered that the cotton liner had a defect in the stitching. I notified EcoBath who responded promptly and sent a replacement liner. The real test... See more

Rated 5 out of 5 stars

I absolutely love my new Eco Bath body brushes! The detachable handle is brilliant for reaching my back, and it’s just as comfortable to use as a hand brush. The bristles are nice and firm (exactly wh... See more

Rated 5 out of 5 stars

Ordered 4 diffusers of different scents, 3 for various rooms in my home and 1 as a gift for someone. They arrived quickly and the scents are good, much better than the chemical smell of others I've... See more

Rated 5 out of 5 stars

Thrilled with my purchases. It’s my first time buying from this company. I bought a couple of back scrubber loofah straps, and added in 3 of the £1 mystery items too just to see what I ended up w... See more


Company details

  1. Bathroom Supply Shop
  2. Beauty product supplier
  3. Foot Care

Written by the company

Starting as a small shop in Camden market, Eco Bath London has blossomed into a manufacturer and supplier of organic natural body care and bath accessories. We offer our customers the highest quality products made with ingredients sourced solely from environmentally sustainable sources. We are passionate about our products and understand the value they hold in the lives of our customers and for the planet.


Contact info

4.9

Excellent

TrustScore 5 out of 5

147 reviews

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1-star

No history of asking for reviews

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How this company uses Trustpilot

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Rated 1 out of 5 stars

Item arrived damaged

Item arrived damaged. Sent photo showing where damage was and was told it must have been my fault by pushing back the iPad tray too far back. I phoned the company and said the photo shows the damage is nothing to do with the iPad tray (was on the side) and told again it was my fault for pushing the iPad tray back. Guy then hung up on me. Horrific company. Avoid at all costs.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Had to pre-order the bath robe but it…

Had to pre-order the bath robe but it actually arrived quicker than they said it would. I was a bit disconcerted by the creamy colour of the robe but I'm guessing that is because it is made from unbleached cotton. Bought as a Christmas present so will have to wait to find out whether the recipient likes it!

9 December 2024
Unprompted review
Rated 4 out of 5 stars

Timely delivery and while not tested as…

Timely delivery and while not tested as yet (bought as a pressy) brush appears to be pretty good quality and frankly preferred to buying from online market places who import poor quality items from far east.Worth paying extra for a more quality product

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

Prompt service. Loofahs excellent! Very pleased with purchase.

22 October 2024
Unprompted review
Eco Bath London logo

Reply from Eco Bath London

Dear Happy_shopper 23,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our loofah. It’s incredibly motivating to know that our products are appreciated by valued customers like you.

Please don’t hesitate to reach out if you ever need anything. Thanks again, and we hope you continue to enjoy it!

Warm regards,
Eco Bath London Team

Rated 5 out of 5 stars

Delivery was prompt

10 October 2024
Unprompted review
Eco Bath London logo

Reply from Eco Bath London

Dear Millicent_Rowe 4,
Thank you for your kind words and for taking the time to let us know about your experience! We’re so glad to hear that your delivery arrived on time. Ensuring a smooth and timely service is very important to us, and we’re thrilled that we could meet your expectations.

If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks once again!

Warm regards,
Eco Bath London Team

Rated 4 out of 5 stars

Comfy well made spa slippers

I am a male size 9 shoe, the slippers are listed large and supposed to be for a 10/11.

They are what I hoped in quality and well padded in towelling but my heel hangs over the herl edge very slightly. They could be 5mm longer ideally, I doubt at all they would fit 10/11.

10 October 2024
Unprompted review
Eco Bath London logo

Reply from Eco Bath London

Dear Curtains123,
Thank you for sharing your experience with the slippers! We’re glad to hear the quality and padding met your expectations. It sounds like the sizing may indeed run a bit smaller than expected, especially if they’re meant to fit a 10/11. Your feedback about the length difference is very helpful—it’s details like these that help us improve our products and better guide future customers on sizing.

Thank you again for choosing us, and please feel free to reach out if there’s anything else we can assist you with!
Kind regards
Eco Bath London Team.

Rated 5 out of 5 stars

Brilliant brush

Brilliant brush, and great price for the quality. Will be ordering another size to take out and about. And, beautifully packaged.

7 October 2024
Unprompted review
Rated 4 out of 5 stars

Good service, slightly disappointed with one item

Because one of the soaps I'd ordered was out of stock, they rang me to ask what to replace it with - good service!
The items arrived well-packaged and undamaged.
I am slightly disappointed with the Bamboo Bath Puff: it's smaller than I expected and very tightly packed so it's quite hard to use effectively. Perhaps it will loosen up with use...

26 September 2024
Unprompted review
Rated 2 out of 5 stars

Be careful when ordering from this site

I ordered a bundle of a bath tray and a bath salt but I received the tray only. I contacted the customer service team who refused sending me the bath salt saying that I should have added it to my order. There is no option to add it separately, only to select the type. They stopped responding to my email so I guess they are not going to send the other part of my order. Just be careful when ordering from Eco Bath London.

18 September 2024
Unprompted review
Eco Bath London logo

Reply from Eco Bath London

Dear Viktoria,
Thank you for your custom and comments you made.
After discussing this matter with our team, e have accepted that the information that we had on our website was misleading and we have updated it now.
We have had our email exchange just a couple of days ago and we have decided to send you Epsom salt after our meeting. Making any comment or not would not have made any change about sending you the requested item.
Pleased to let you know the Epsom salt is on its way to you. You just needed to give us time for response. It was not like we stopped our response after many emails exchange.

Rated 5 out of 5 stars

Easy process

Easy process. prompt delivery well packagedand of course beautiful soaps.
We have been trialling an assortment of soap on a ropes but Eco Bath are a stretch ahead of their rivals!

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Finally!

Finally, some travel slippers that fit my feet! Hotel slippers seem to be made for people with tiny feet. I'm a size 9, so not huge, so now I can take these with me when I travel.

5 September 2024
Unprompted review

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