Ecomotive Reviews 

1,239
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery staff for being exceptionally friendly, polite, and professional during vehicle handovers. Reviewers highlight that drivers call in advance with accurate estimated times of arrival and always turn up punctually as agreed. Consumers consistently mention how helpful the team is when demonstrating all the key features of the new vehicles. Though some customers also noted that cars were nicely washed and polished prior to drop-off. People shared that these thoughtful touches made the entire buying process smooth and exceptionally pleasant from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting polite, professional, and punctual... See more

Delivery service

Customers had positive experiences with the delivery service, frequently highlighting exceptional... See more

Service

Customers consistently note positive experiences with service, highlighting prompt arrival times and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the smooth and stress-free... See more

Product

Clients share satisfaction on product delivery, highlighting smooth and on-time drop-offs directly to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had our new car delivered by Paul Fenwick. Paul called to advise his departure time and expected arrival time. Paul then sent a text message when he was half an hour away. Paul arrived right on time a... See more

Company replied

Rated 5 out of 5 stars

Joel Wafula delivered my Kia, it was an early handover, despite this he was bright, engaged, thorough, professional and most importantly patient. Tech really isnt my thing, yet he took the time and ca... See more

Company replied

Rated 5 out of 5 stars

Simon Row, called the evening before to let me know what time he would be coming, Happy to come a bit later so I could do the school run, delivered my new car at the time expected , very friendly, hel... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting Kev Slater today. He dropped off my car nice and early, and messaged me 10 mins before he arrived. He even took time out over the weekend to advise me about drop off t... See more

Company replied


Company details

  1. Logistics service

Written by the company

Established vehicle delivery company offering both driven and transported services to end users, dealer to dealer and demonstrator vehicle movement.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,239)

497 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

The delivery driver Tony contacted me the day before delivering my new lease car and arranged to arrive before I went to work, which meant I didn't have to rely on a family member to take delivery for me. Furthermore he took the time to help me connect my phone so that I could use it to operate satnav. A very efficient and helpful service.

22 May 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Geraldine,
Great to hear.
Regards
Gerald

Rated 5 out of 5 stars

Excellent car handover process

We had our new car delivered by Keith Shale - an excellent experience both prior with great communications and during the handover. Very clear and thorough handover of the car, cannot fault any aspect. Thanks!

29 May 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Kevin
Regards
Gerald

Rated 5 out of 5 stars

Keith Shale delivered my car yesterday…

Keith Shale delivered my car yesterday 28 May, full profession checked in with me on the 27May with an ETA and all relevant updates and delivery day kept me 100 informed
Thanks for a outstanding experience 👍

28 May 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thanks Finlay,
We really appreciate you sharing your positive experience.
Regards
Gerald

Rated 5 out of 5 stars

Very happy

Very happy! Thank you for your help Paul

29 May 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Beth

Rated 5 out of 5 stars

Great service

David B delivered my cupr for me, he kept me updated with timings and showed me how everything worked. I couldn't ask for a better service.

26 May 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for taking the time to share your experience
Regards
Gerald

Rated 5 out of 5 stars

Paul McRobert was professional and…

Paul McRobert was professional and friendly throughout the delivery experience. His communication was brilliant. Thank you.

22 May 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Hi Halley,
Pleased to hear Paul has provided a great service.
Thank you
Gerald

Rated 5 out of 5 stars

Friendly and professional

John and Jason were very friendly and professional when delivering my new car. They arrived on time and the handover process was smooth and enjoyable.

22 May 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thanks Junior
Regards
Gerald

Rated 5 out of 5 stars

Excellent

Mark J was friendly, explained everything in an easy to understand way, did not rush and was open to questions. Made buying and receiving my new car experience even better :)

19 May 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your feedback, really pleased Mark was able to make it such a great experience for you.

Rated 5 out of 5 stars

David B five stars! 🌟

David B delivered my vehicle and was lovely. Very good communication leading up to the delivery, on time and just very polite and knowledgeable

13 May 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery experience, I'll be sure to let David know.

Rated 5 out of 5 stars

Brilliant service from Jamie

Brilliant service from Jamie, stayed in contact from first thing in the morning to give me an exact time of delivery and delivered my Vauxhall Frontera with all the professionalism you could ask for. Couldn't meet a nicer guy and was a quick and smooth transition.

18 May 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery expereience, I'll be sure to share your feedback with Jamie. Enjoy your new car.

Rated 5 out of 5 stars

David B from ecomotive was great

David B from ecomotive was great. He communicated really well sending updates before delivery and then delivered my new car right to the doorstep of my work.He explained how the car worked and waited whilst I checked. Great job, thank you.

18 May 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery experience Sarah, enjoy your new car.

Rated 5 out of 5 stars

Mark J was great

Mark J was great, explained everything well, had a great sense of humour. Very kind and car in great condition

18 May 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery experience

Rated 5 out of 5 stars

Excellent Service & Professionalism

Jamie delivered our Dacia yesterday, he kept us informed on his arrival time (weather awful, roads gridlocked), once he arrived he was very helpful, professional with the vehicle handover and went through things in detail with respect to the new vehicle.
He was very helpful & friendly.
Thank you Jamie, your a credit to the company you work for.

14 May 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your feedback, I'll be sutre to let Jamie know.

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