I ordered a pair of Yeezy in 2021 and never received them even after reaching out year after year. If you are seeing this NEVER order from EHHEAT they don’t respond to DMs or email and are pure scamme... See more
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The box the shoes arrived in was in a poor condition, it was a gift so a bit annoying. The communication regarding delivery/ when the shoes will come also wasn’t great. The shoes arrived with some glu... See more
Ordered my daughter trainers for Christmas however I had chosen the wrong ones and wrong size so needed to return I did get a very quick response back via email with the returns address as this... See more
I am a little disappointed as I've tried to contact u about returning my trainers for a bigger size and still had no response at all its been 3 weeks and no reply I have contacted eh heat on whats a... See more
Company details
Written by the company
Ehheat provides you with the latest exclusive sold-out footwear and clothing. With years of experience, we guarantee Authentic Adidas Yeezy, Air Jordan, Nike Dunk, FOG Essentials & More at competitive prices.
Contact info
United Kingdom
- ehheat.com
2.6
Poor
86 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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It’s been almost a month now and I…
It’s been almost a month now and I still haven’t received my order. I have sent over 100 emails and messages. NO REPLY
Suddenly my messages have been blocked both on Facebook and Instagram
DO NOT PURCHASE FROM THIS COMPANY.
I have lost £200.00
12 January 2022
Unprompted review
Ordered trainers still not received…
Ordered trainers still not received them sending emails with no reply trainers costing over £200 really concerned now looks like no delivery before Christmas or even at all
23 December 2021
Unprompted review
Reply from EHHEAT
Hello Michelle,
Firstly, we are sorry to hear of your concern prior to Christmas, which can already be a stressful time. Over the Christmas period we advised all customers to place orders, for guaranteed Christmas delivery, by the 15th of December due to heightened demand and possible delays.
Your order for the 'Air Jordan 1 Triple White Mid' was placed on the 18th of December. Your order was then dispatched on the 22nd of December via DHL Express in order to ensure Christmas delivery. They then arrived with you on the 24th of December, prior to Christmas.
We apologise for not communicating the expected delivery of your order to you however, we are glad they reached you in time for Christmas day.
We hope you decide to shop with us again.
Regards
Ross
EHHEAT Customer Service
Where are my trainers?
It was nearly 4 weeks ago I ordered my sons Christmas present which are trainers costing £249 and I’ve sent 3 emails and have had no reply back, I’ve had no tracking number or any information about the delivery, there’s no contact number, could you please check your emails, I’m concerned I’ve lost this money, I can’t afford to buy another main present and it’s 13 days to Christmas
Regards
Melissa Skipp
I would like to update my review now, a week ago I put a concerned comment on their Facebook page and amazingly I received my first email literally within a minute of posting it! And it wasn’t the friendliest of emails but at least they gave me a tracking number, and they arrived literally 3 days before Christmas! So my son is very happy, but I must say it was a very stressful time for me, so EEheat please read your emails and communicate better with your customers.
13 December 2021
Unprompted review
Reply from EHHEAT
Hi Melissa,
First of all, we'd like to apologise for the lack of communication via email. We faced an ongoing issue with our email catch-all, meaning many emails sent to our primary email were not received. This issue with our email is now resolved. Following your Facebook comment and message, we replied the same day, providing your tracking information. However, we again apologise for this lack of communication via email.
Regarding your order, your order was placed on the 29th of November before being dispatched on the 4th of December. Tracking shows DPD attempted delivery three times on the 5th, 6th and 7th of December before holding your package in your local Crawley DPD depot until the 17th of December, when you requested it be sent to your local pickup shop, via the DPD app using your tracking number. From there, they were picked up by yourself on the 21st of December, from your local pick up shop.
Once again, we'd like to apologise for the lack of communication via email. We hope you decide to shop with us again, so we can demonstrate the quick service we are known for.
Regards
Ross
EHHEAT Customer Service
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