No way to cancel order online, if you can order online you should be able to cancel your order online. I instantly sent an email and still nothing just a generic a ticket has been created email.... See more
Company replied
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See what reviewers are saying
Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I wa... See more
These guys are brilliant, my Mother in Laws kettle broke and she asked me to order a new one for her over Black Friday weekend, of course trying to finish up my shopping during the sales I completely... See more
Bought a telly online came with an issue so I went to return it and even though I had bought online they had no problem with me returning the product in store. All the staff were very helpful and ther... See more
Company details
Written by the company
With stores in Kilkenny, Carlow and Waterford (Kelly and Dollard), ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide
Contact info
Ormonde Business Park, R95 X795, Kilkenny, Ireland
- 059 918 8069
- help@electrocity.ie
- electrocity.ie
4.3
Excellent
381 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Was not impressed taking a photo id and…
Was not impressed taking a photo id and not giving it back did you hear of gdpr totally wrong
1 January 2021
Excellent customer service
I ordered a gaming chair from electrocity which arrived very quick but was damaged. It was dealt with straight away. Customer service is excellent, Ronan thank you very much, it was greatly appreciated how you turned it around. Would purchase again and highly recommend.
24 December 2020
Unprompted review
I ordered a american fridge in the…
I ordered a american fridge in the Kilkenny store in August, i was fully aware that i would have to wait for the 6-8 weeks they stated at the time
I contacted Kilkenny store at 8 weeksand when i finally got a call back they said bad news was it wasn't there but was definitely in on Nov 26th-28th.
I called back the week of Nov 26th to be told that it had come in and was marked for me (16 were due in and 5 were pre-ordered, i was one of the 5), but it had been sent to someone else, but not to worry because more were coming in on Dec 16th..... fantastic quality of service.... not
9 December 2020
Great service
8 December 2020
Friendly and helpful staff
4 December 2020
I expected that click and collect would…
I expected that click and collect would mean arrive, collect and go but I was waiting about 10 minutes, in store, on my spot.........no one wants to be waiting in doors in these times. Customer service once I got to the counter was very good.
2 December 2020
I’ve ordered three different appliances…
I’ve ordered three different appliances from electricity in the past week. Two of the items were collected directly from the store where I received excellent and prompt service and the third item was posted out express post, arriving within two days. I highly recommend Kilkenny ElectroCity for friendly and efficient service.
1 December 2020
So easy to deal with very helpful
1 December 2020
Straight-forward process for…
Straight-forward process for click-&-collect and a quick pickup in the Kilkenny store. The staff were helpful and courteous.
1 December 2020
Thank you so much to Ronan on assisting…
Thank you so much to Ronan on assisting me on getting my particular tablet during the Black Friday sales! He was extremely accommodating and assisted me in everyway possible when I was experiencing difficulties on my side. I ordered the tablet on the Thursday and it arrived by post on the Friday! I wasn't aware of ElectroCity prior to this but I will order off the company again if I need any technology products! Thanks again. 10/10 service!
19 November 2020
Unprompted review
Fairly sad state of affairs
Fairly sad state of affairs, when you have to email their support to request the tracking details. Ordered a TV for my partner a week ago, and ordered a stand for it on Amazon the day after, the stand arrived from Amazon UK today and still no sign of the TV from Electrocity, a delivery within my own country. Their support couldn't even tell me where it was. Never again will buy here, that's for sure.. Stick to the bigger names like Power City, Harvey Normans or Currys..
16 November 2020
Unprompted review
Reply from ElectroCity
Dear customer, I can see that your order was made on 11th November and dispatched from our warehouse on 12th of November, which would be next day shipping,
Unfortunately the issue is with the postal service, we provided you with the Tracking number for same on request, unfortunately once we dispatch the order is in the hands of the Express Post Parcel service, and we are so sorry that this is being held up somewhere for you, demand is high at the moment however we would of expected it to move quicker through the process with them,
Regretfully this is out of our hands at the moment but I can see that our customer support team have been working to update you as best we can and have also offered you a partial refund at our own expense for this postal delay, please be assured that these circumstances would be no different if ordered from our friends in the companies you name above,
We sincerely hope that the order will be delivered by An Post very shortly,
Kind Regards,
Ronan
Online Department Manager
Great service
Clean and easy to use web site, kept very informed about processing and delivery, and delivery was incredibly quick.
15 November 2020
Delivery was delayed but responses…
Delivery was delayed but responses timely and happy overall with service and with the product
15 November 2020
Excellent customer care and…
Excellent customer care and service..Thank you ElectroCity Carlow!
13 November 2020
Was delighted with the toaster and…
Was delighted with the toaster and kettle a great bargain also. Very prompt delivery. Will be glad to do more purchases in the future. Than you.
12 November 2020
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