Embelton Flooring Reviews 1,367

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 349 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's outstanding knowledge and helpfulness in guiding them through product options and ordering processes. Many people appreciate the high quality of the products, with several mentioning the stunning appearance and durability of the flooring. The company's efficient ordering system and prompt, often free, delivery of both samples and final products are frequently commended. Reviewers also value the generous, large, and free samples, which arrive quickly and aid significantly in decision-making, making the overall experience smooth and convenient. However, some people were dissatisfied with delivery issues, including delayed orders, damaged items, and unexpected changes to delivery dates. A few other people also felt that some desired products were unavailable in their region or that communication regarding order status could be inconsistent.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, ease of installation, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers consistently report high satisfaction with product quality, describing flooring as stunning,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting outstanding value, expertise,... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied

Rated 5 out of 5 stars

We purchased a more budget floor option and they are great, waterproof, all perfect, none needing to be sent back. Easy enough to install ourselves. Customer service was great, I appreciated that they... See more

Company replied


Company details

  1. Flooring Shop
  2. Wood floor installation service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Delivered on time

Delivered on time, easy to work with and looks great even the handbrakes impressed

13 May 2026
Embelton Flooring logo

Reply from Embelton Flooring

We're so glad everything arrived on time and that you found our product easy to work with.

We look forward to assisting you in the future. Embelton Flooring Team.

Rated 5 out of 5 stars

Thank you for the free samples

Thank you for the free samples - they were much larger than other samples I've had and arrived within a few days (to a regional area). Your packaging is so professional and I appreciate the care and service you put into your products.

13 May 2026
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Reply from Embelton Flooring

Thank you so much for your kind feedback. We're delighted to hear that the samples exceeded your expectations and arrived quickly. It's especially great to know that the packaging and care we put into our products made a positive impression.

We truly appreciate you taking the time to share your experience.
Please don't hesitate to reach out if we can assist further. Embelton Flooring Team.

Rated 5 out of 5 stars

The speed and ease of obtaining …

The speed and ease of obtaining samples. Also the product looks amazing waiting for a price to proceed.

12 May 2026
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Reply from Embelton Flooring

Thank you for your great feedback! We're pleased to hear that you found the sample ordering process quick and easy, and that you love how our product looks.

You should receive the pricing shortly, please don't hesitate to reach out if there's anything we can assist you with in the meantime.

We appreciate your support and look forward to helping you with next steps. Embelton Flooring Team.

Rated 5 out of 5 stars

Fantastic selection & delivery process…

Fantastic selection & delivery process was so fast. Great quality samples (a4 sized) large enough to get a realistic sense of the material.

11 May 2026
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Reply from Embelton Flooring

Hi Adhithya, thanks for your fantastic review. It's great to hear you enjoyed our selection and that the delivery process was quick and efficient. It's also great to know the A4 sample size helped you get a true feel for the material, exactly what we aim for. We look forward to assisting you again. Embelton Flooring Team.

Rated 5 out of 5 stars

Fast service

Fast service, great communication, nice product

10 May 2026
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Reply from Embelton Flooring

Thank you for your kind review Sue. We are glad to hear you experienced fast service, great communication from our team and were happy with the product. Embelton Flooring Team.

Rated 5 out of 5 stars

Fast delivery of samples and the…

Fast delivery of samples and the quality was great

10 May 2026
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Reply from Embelton Flooring

Hi Craig, thanks for your review. We're really pleased to hear that your samples arrived quickly and that you were impressed with the quality. Embelton Flooring Team.

Rated 5 out of 5 stars

It was easy to order and came quickly…

It was easy to order and came quickly thank you👏

7 May 2026
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Reply from Embelton Flooring

Thanks for your kind words Tim. We're delighted to hear the order process was easy and it came quickly. Embelton Flooring Team.

Rated 5 out of 5 stars

Your response was first class and…

Your response was first class and products are executed. Highly recommend

4 May 2026
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Reply from Embelton Flooring

Thank you so much for your kind words. We really appreciate your support! Your recommendation means a lot to us, and we look forward to assisting you again in the future! Embelton Flooring Team.

Rated 5 out of 5 stars

Samples arrived expeditiously aiding…

Samples arrived expeditiously aiding our flooring decision.

4 May 2026
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Reply from Embelton Flooring

Hi Tracey, Thank you for your feedback. We're so glad to hear your samples arrived quickly and helped make your flooring decision easier...We look forward to assisting you again in the future. Embelton Flooring Team.

Rated 5 out of 5 stars

Seamless from ordering samples to…

Seamless from ordering samples to receiving it

3 May 2026
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Reply from Embelton Flooring

Thank you so much for your feedback. We're thrilled to hear that your experience was seamless, that is exactly what we strive for. We hope to assist you again in the future. Embelton Flooring Team.

Rated 5 out of 5 stars

Thankyou for your great fast service

Thankyou for your great fast service. The ability the compare the samples was most helpful. We feel that we would like a semi gloss finish rather than matte and see that you have gloss but not semigloss.

26 April 2026
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Reply from Embelton Flooring

Thank you so much for your kind feedback! We're delighted to hear you had a great experience with out fast service and found the sample comparison helpful in making your decision.

We really appreciate your comments around finishes as well, it’s valuable insight, and we’ll be sure to pass it along to the team. If you need any guidance in choosing the best option, we’re always here to help.

Thanks again for your support, and we look forward to assisting you in the future.

Rated 5 out of 5 stars

Great information

Great information, selection and delivery

17 April 2026
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Reply from Embelton Flooring

Hi Colin, Thank you for your kind words! We’re glad to hear you found our information, range, and delivery helpful. We really appreciate you taking the time to share your feedback. Embelton Flooring Team.

Rated 5 out of 5 stars

Flooring delivered on time

Flooring delivered on time. Was easily laid and looks great. I find that it is not cold to walk on and enjoy the ease of cleaning

15 April 2026
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Reply from Embelton Flooring

Thank you for taking the time to leave a review Gordon. We're so pleased to hear your flooring arrived on time and was easy to install. It's great to know that you're enjoying how it looks and feels underfoot as well as the low-maintenance aspects are making a difference day to day. We look forward to assisting you in the future. Embelton Flooring Team.

Rated 5 out of 5 stars

Samples arrived very quickly

Samples arrived very quickly

28 April 2026
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Reply from Embelton Flooring

Thank you for your review. It's great to hear your samples arrived quickly as we always aim to deliver promptly. We appreciate you taking the time to share your experience. Embelton Floooring Team.

Rated 5 out of 5 stars

Free samples a big Plus

Just in the quoting stage, but loved how quickly the team got free samples out and followed up for next steps.

26 April 2026
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Reply from Embelton Flooring

Thanks for your review Yvette! We're glad to hear you've had a positive experience so far! If there is anything else we can assist with as you move forward with next steps, please don't hesitate to reach out. Embelton Flooring Team.

Rated 5 out of 5 stars

Great service thanks

Great service thanks

12 April 2026
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Reply from Embelton Flooring

Hi Peter, thank you for your review. We hope to assist you again in the future. Embelton Flooring Team.

Rated 5 out of 5 stars

Great floors

We purchased a more budget floor option and they are great, waterproof, all perfect, none needing to be sent back. Easy enough to install ourselves. Customer service was great, I appreciated that they called me when there was an issue with quantity rather than email and it was a very quick and easy fix. The delivery wasn't great, the truck broke and had to be hand unloaded with the help of my husband who ended up throwing out his back.

7 April 2026
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Reply from Embelton Flooring

Hi Indi, Thanks for the review! We’re really glad to hear the flooring worked out well and that everything went smoothly with the product and install.
Sorry to hear about the delivery experience — that’s definitely not ideal. We’ve noted this and are looking into it. Appreciate you taking the time to share your experience. Embelton Flooring Team.

Rated 5 out of 5 stars
Embelton Flooring logo

Reply from Embelton Flooring

Thanks for your review. We're glad to hear you received your samples quickly. Embelton Flooring Team.

Rated 5 out of 5 stars

Reasonable price and convenient pick up process

Reasonable price and convenient pick up process. Also they have 30days refund policies which is handy. Product also good quality.

22 April 2026
Embelton Flooring logo

Reply from Embelton Flooring

Thank you for your great review! We're happy to hear you found our pricing reasonable, are pleased with the quality of our product and found the pickup process convenient. We appreciate your support and look forward to helping you again in the future. Embelton Flooring Team.

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