Embelton Flooring Reviews 1,367

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 349 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's outstanding knowledge and helpfulness in guiding them through product options and ordering processes. Many people appreciate the high quality of the products, with several mentioning the stunning appearance and durability of the flooring. The company's efficient ordering system and prompt, often free, delivery of both samples and final products are frequently commended. Reviewers also value the generous, large, and free samples, which arrive quickly and aid significantly in decision-making, making the overall experience smooth and convenient. However, some people were dissatisfied with delivery issues, including delayed orders, damaged items, and unexpected changes to delivery dates. A few other people also felt that some desired products were unavailable in their region or that communication regarding order status could be inconsistent.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, ease of installation, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers consistently report high satisfaction with product quality, describing flooring as stunning,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting outstanding value, expertise,... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied

Rated 5 out of 5 stars

We purchased a more budget floor option and they are great, waterproof, all perfect, none needing to be sent back. Easy enough to install ourselves. Customer service was great, I appreciated that they... See more

Company replied


Company details

  1. Flooring Shop
  2. Wood floor installation service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Amazing products!

Amazing products!! quick turn around, reasonably priced, great quality and super friendly staff. Couldn’t recommend more

7 April 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi James, thank you for your review! We're glad to hear you received your order quickly and were pleased with the quality of the products and our team. We look forward to assisting you again in the future. Embelton Flooring Team.

Rated 5 out of 5 stars

received samples so fast great quality

received samples so fast great quality

20 April 2026
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Reply from Embelton Flooring

Hi Sonia, thanks for your review. We are happy to know you received the samples quickly and thought they were great quality. Embelton Flooring Team.

Rated 5 out of 5 stars

the samples are great with prompt…

the samples are great with prompt service

15 March 2026
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Reply from Embelton Flooring

Hi Colin, thanks for your review. We're glad that you're pleased with the sample quality and service. Embelton Flooring Team.

Rated 5 out of 5 stars

Renovation dream

Easy to order using the online square metre calculator; good communication throughout the order process; and a quality product.

14 April 2026
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Reply from Embelton Flooring

Hi Andrew, Thank you for the review. We're happy to hear you found the ordering process easy, the communication clear, and the product high quality. Embelton Flooring Team.

Rated 5 out of 5 stars

Ease of choosing product on line and…

Ease of choosing product on line and ordering and the delivery options

9 April 2026
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Reply from Embelton Flooring

Thank you for your feedback Patrick. We’re glad to hear you found it easy to choose your flooring online and that the ordering and delivery options suited your needs. Embelton Flooring Team.

Rated 5 out of 5 stars

order was correct and communication was…

order was correct and communication was accurate

10 April 2026
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Reply from Embelton Flooring

Thank you for your feedback! We’re pleased to hear your order was correct and that our communication was clear throughout the process. We appreciate you taking the time to share your experience and hope to assist you again in the future. Embelton Flooring Team.

Rated 5 out of 5 stars

Excellent service and advice…

Excellent service and advice from Embelton Flooring. They provided samples free of charged and delivered these to my door. An easy ordering and payment system. Provided regional delivery that was extremely cost effective. Delivered on the scheduled day and communicated tracking updates along the way. A very professional experience.

31 March 2026
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Reply from Embelton Flooring

Thank you for your wonderful feedback. We're delighted to hear you enjoyed the whole experience, from receiving your free samples through to the easy ordering process and clear tracking updates. It's great to know everything arrived as scheduled and the team's service made a positive impression. We look forward to helping you again in the future. Embelton Flooring Team.

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Prompt response. Excellent knowledge of products.
They are the most stunning beautiful floor boards I have ever seen in my entire life!! I can't believe it's my house!! Thankyou so much. 😊

20 April 2026
Unprompted review
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Reply from Embelton Flooring

Thank you so much for such a fantastic review! We're thrilled to hear you found our communication prompt and our product knowledge helpful. Knowing how much you love your new floors and that they've transformed your home - is incredibly rewarding for our team. Thank you again for choosing Embelton Flooring.

Rated 5 out of 5 stars

Great Service & Product

Delivered quickly and samples were of good quality and size. Thanks.

12 April 2026
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Reply from Embelton Flooring

Thank you for your feedback. We're glad to hear the samples arrived quickly and met your expectations. Embelton Flooring Team.

Rated 5 out of 5 stars

Great customer service

Great customer service! They even called to suggest a better fitting for our order & delivery was right on time. Great product too & easy to install!

31 March 2026
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Reply from Embelton Flooring

Hi Kate, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We're especially glad to hear you were happy with the quality of our product, it's something we take great pride in. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

The service was excellent and fast.

The service was excellent and fast.

10 April 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Alan, thank you for the 5-star review. We’re glad to hear your products arrived quickly and you were happy with the quality. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 4 out of 5 stars
Embelton Flooring logo

Reply from Embelton Flooring

Hi Robert, thank you for the review. We’re glad to hear your samples arrived quickly and you were happy with the quality. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Easy to order

Easy to order. Very competitive price. Quick and reasonable freight cost to Hobart.

7 April 2026
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Reply from Embelton Flooring

Hi Phil, Thank you for your great feedback! We’re pleased to hear you found the ordering process easy and our pricing competitive. It’s also great to know you were happy with the freight timeline. We really appreciate your support and look forward to helping you again in the future. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Excellent product and customer service

Excellent product and customer service. Speedy shipping.

7 April 2026
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Reply from Embelton Flooring

Hi Sahra, thank you for the 5-star review. We’re glad to hear your products arrived quickly and you were happy with the quality. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Quick sending out of samples and…

Quick sending out of samples and response to email for pricing. Much appreciated

7 April 2026
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Reply from Embelton Flooring

Hi Christine, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Great communication!

Accidentally sent a wrong sample but friendly communication meant a replacement was sent and received within 48 hours. Great service!

7 April 2026
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Reply from Embelton Flooring

Hi Amber, thank you for the review! Apologies once again for the error with your samples. Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 4 out of 5 stars

The 8mm hybrid planks work really well.

The 8mm hybrid planks work really well with our setup and are very easy to lay. If you like the natural look go for coastal Blackbutt it’s very realistic. Embelton is a good company to work with.

24 March 2026
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Reply from Embelton Flooring

Hi Stephen, thank you for the review! We pride ourselves on the quality of our products and service and are glad to hear that your experience with us has been positive. Coastal Blackbutt was a beautiful choice, one of our top sellers! We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 1 out of 5 stars

Delivery date

I ordered flooring. Estimated arrival time was 8th of April, it’s delaying probably a week they saying but not sure about this as well. And I am chasing this myself calling several times daily, asking them can you email where is the stock now, no response for 3 days. Installation date is delaying for unknown period…

23 March 2026
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Reply from Embelton Flooring

Thank you for your feedback and for sharing your experience. I’ve checked with our team and understand that the delay was communicated as soon as updated information was available, and that you were very understanding during those discussions. While the revised arrival timeframe was subject to change due to delivery factors outside our control, we sincerely apologise for the frustration caused by the delay. We appreciate you raising this and will take it on board to improve our updates going forward. We do hope you are happy with your flooring now that it has arrived. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Good price

Good price, very good service, strong recommendations

2 April 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Jack, thank you for the review! Providing great service is something we value and it's wonderful to know our team made a positive impression. We look forward to assisting you with any future orders. All the best, Embelton Flooring Team.

Rated 5 out of 5 stars

Embelton flooring great experience…

Embelton flooring has a great online store that is easy to use and is one of the few companies that provides delivery services that offer you choice of delivery date. I chose Embelton flooring as I have had their great product in a previous house and it is so good. Great quality and nice product selection. The sale price was a bonus. Once laid I’ll share photos. Thank you for a great experience so far 👍

10 April 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Susan, Thank you for your lovely feedback. We’re so pleased you found our online store easy to use and enjoyed the flexibility of choosing your delivery date. It’s great to hear you chose Embelton again based on past experience. We’d love to see photos once it’s laid — thanks again for choosing Embelton. All the best, Embelton Flooring Team.

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