The orders take so long to be attended to and also delivered take so long to get to us. If an item is out of stock instead of telling the customer immediately it's us the customers to contact the comp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm a repeat customer of Emirates Oud. Their perfumes are genuine and very well priced. All of my previous order experience have been 5 stars. But this one, they accepted my payment and one of... See more
The site was easy to navigate and I was pleasantly surprised how many fragrances there was on there. My only issue was with the delivery which took longer than expected. And I had to contact them to g... See more
I had a very positive experience with Emirates Oud. The prices are genuinely competitive, especially considering the quality of the products offered. Everything arrived well‑packed, secure, and clearl... See more
Company details
- #70 of 83 best companies in Cosmetics and Perfumes Supplier
- #90 of 110 best companies in Perfume store
Written by the company
Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.
Contact info
Unit 20 Small Heath Trading Estate Armoury Road, B11 2RJ, Birmingham, United Kingdom
- info@emiratesoud.co.uk
- emiratesoud.co.uk
4.1
Great
785 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 24% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Order from here all the time
Order from here all the time, best prices around
7 February 2026
Unprompted review
Competitive price and quick shipping
Competitive price and quick shipping. Have placed around 5 orders with them, all went smooth. Thanks
11 February 2026
Unprompted review
Slow dispatch. Customer support AWOL
Ordered on Monday morning before 10am, didn’t get a despatched email till Thursday (website states 24-48 dispatch time). This was not met. Royal Mail are saying they are yet to receive the order (it’s now Saturday). Doesn’t look like I’ll be getting my items anytime soon. Only the second time I’ve used this website. Not sure I’ll be back. Customer support seems not existent.
Customer support finally got back to me (Saturday) to say my parcel will be dispatched on Monday.. so the Thursday dispatch email was a complete lie. Dispatched a full week after ordering, could have the aftershaves far quicker if I’d shopped elsewhere. I’ve asked for the order to be cancelled and a refund issued. Looks like they took payment for stock they didn’t have which seems to be a pattern if other reviews are to be believed.
16 February 2026
Unprompted review
5 stars for the buying experience and…
5 stars for the buying experience and the fast processing minus 2 stars because you chose UPS which is the worst company to have orders in fast delivery. Took 10 days to proceed in the country of delivery is impossible in 2026. I had 3 perfumes from Japan and China, took 3-4 working days with Fedex. I m not sure to buy back from you because of super slow UPS delivery.
18 February 2026
Unprompted review
Ordered from EO many times
Ordered from EO many times , fantastic faultless service every time, orders sent out with 24/48 hr tracking , well packed and a good online selection of up to date fragrance releases, competitive prices and there’s always a nice little discount advertised, highly recommended company thank you 🙏
20 February 2026
Unprompted review
Amazing set and delightful collection…
Amazing set and delightful collection of Yara.
20 February 2026
Unprompted review
Great company
Ordered twice from Emirates Oud now. Fantastic prices and very quick delivery. No complaints from me. Will definitely order from them again
20 February 2026
Unprompted review
Delayed Delivery, Poor Communication and Accepting Orders for Out-of-Stock Items
I placed my order on 3 February 2026 and received it on 10 February, several days later than scheduled.
Meanwhile, a partial refund was issued without explanation while I was still expecting the full delivery, and I was only informed afterwards that Afnan Supremacy Collector’s Edition was not in stock. My emails requesting clarification were answered after delivery.
One of the bottles, Rayhan Terra, appears to be leaking from the top when sprayed. My email about that has still not been answered although I provided clear photos.
Overall, the delayed delivery, lack of communication, and accepting payment for an item that was not in stock made this a frustrating experience.
10 February 2026
Unprompted review
Broken Seal, No Response...
I’m leaving this review because customer service has not responded to my emails, messages, or social media reach outs (sent 10 days ago with a follow-up too).
My perfume arrived with the seal already broken, and the atomiser had clearly been used, it sprayed immediately on the first press. Anyone familiar with new fragrances knows a brand-new bottle requires several pumps to prime the atomiser. This strongly suggests the item is not new or has been tampered with.
This is unacceptable for a beauty product, and I do not feel safe using it in this condition.
I would really like the company to contact me to resolve this issue.
9 February 2026
Unprompted review
Great seller
Great seller, no issues. Lots of communication and product arrived ahead of delivery date. Very happy.
12 February 2026
Unprompted review
I have purchased many perfumes from…
I have purchased many perfumes from here and never had any problems. Guaranteed genuine perfume as well .
13 February 2026
Unprompted review
A really good first purchase
Good price, great service and fast delivery.
1 February 2026
Unprompted review
Great Perfumes, Reasonable Prices
I have ordered from Emirates Oud numerous times and have never had an issue. A great selection of perfumes at reasonable prices and fast delivery. I will continue to order from them.
7 February 2026
Unprompted review
Reply from Emirates Oud
Thank you for your wonderful feedback! We’re thrilled to hear that you’ve consistently enjoyed our perfumes, selection, and fast delivery. Your continued support means a lot to us, and we look forward to serving you with more exceptional fragrances in the future.
Amazing reliable and trustworthy
What can I say? I always shop here receive great product and fantastic service.
5 February 2026
Unprompted review
Reply from Emirates Oud
Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.
Fast delivery and excellent customer…
Fast delivery and excellent customer service. Very satisfied with my experience
15 February 2026
Unprompted review
Reply from Emirates Oud
Thank you for your kind words! We’re glad you’re happy with our fast delivery and customer service. Your satisfaction means a lot to us, and we look forward to serving you again soon!
I am very disappointed with my…
I am very disappointed with my experience with Emirates Oud. I ordered a perfume from them, and they marked my order as “delivered,” but I never received it.I checked carefully around my property and with neighbours, but nothing was delivered. I contacted their customer service, but I did not receive proper help or a clear solution.I don’t recommend anyone buying from them.
5 February 2026
Unprompted review
Reply from Emirates Oud
This relates to the same matter you have already raised, which is currently being investigated and handled. We take such claims very seriously and are actively reviewing the situation.
As previously stated, we are a legitimate UK business and only sell 100% authentic products sourced from official suppliers. We will continue to address this directly through the appropriate channels.
Kind regards,
Emirates Oud Team
Really good experience with this…
Really good experience with this company products arrived next day!!
Highly recommended
3 February 2026
Unprompted review
Reply from Emirates Oud
Thank you so much for your kind words! We’re thrilled your order arrived so quickly and that you had a great experience. Your recommendation means a lot, and we can’t wait to send you more fragrances from Emirates Oud!
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