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Review summary

Created with AI, based on recent reviews

Considering 580 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the quality of the products, particularly the perfumes, and find the prices very competitive. Many people highlight the efficient delivery service, noting that items arrive promptly and are well-packaged. The overall service, from website navigation to customer support, is frequently praised as excellent. However, some people were dissatisfied with their orders, experiencing issues such as missing items, perfumes with weak performance, or damaged packaging. A few other people also felt that delivery times were occasionally longer than expected, or that there were delays in dispatching orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the authenticity, quality, and wide... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Order

People report ambiguous experiences with order. Many customers praise quick deliveries, good prices, and... See more

Price

Consumers consistently find the pricing to be very positive. Many reviewers highlight competitive and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The orders take so long to be attended to and also delivered take so long to get to us. If an item is out of stock instead of telling the customer immediately it's us the customers to contact the comp... See more

Rated 4 out of 5 stars

I'm a repeat customer of Emirates Oud. Their perfumes are genuine and very well priced. All of my previous order experience have been 5 stars. But this one, they accepted my payment and one of... See more

Rated 4 out of 5 stars

The site was easy to navigate and I was pleasantly surprised how many fragrances there was on there. My only issue was with the delivery which took longer than expected. And I had to contact them to g... See more

Rated 5 out of 5 stars

I had a very positive experience with Emirates Oud. The prices are genuinely competitive, especially considering the quality of the products offered. Everything arrived well‑packed, secure, and clearl... See more


Company details

  1. #66 of 82 best companies in Cosmetics and Perfumes Supplier
  2. #87 of 110 best companies in Perfume store

Written by the company

Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.


Contact info

4.1

Great

TrustScore 4 out of 5

777 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I received a perfect service

I received a perfect service, I loved my order, not to mention the fast delivery. Also,thank you for the added samples.I will definitely recommend Emirate Oud. I will be back again.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not recommend ❌️

Unpleasant experience and would not recommend, ordered a fragrance well over a week ago and did not receive any further news besides the order confirmation. I had to contact them by email (website form does not work) and they responded fairly quickly stating that my fragrance is out of stock which shocked me as it did not show this anywhere. Only alright thing was the customer service and the provision of a full refund (deservedly) in appropriate time.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Purchased Nyla perfume

Purchased Nyla perfume, had seen it on other platforms but Emirates Oud were the best deal I had seen, quick delivery very happy with my purchase already have my eye on some other perfumes will be ordering soon.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Good prices, good products

Local shop to me, so I can pick up in person which saves on the delivery cost, which is a nice option. But anyway, prices are very reasonable compared to other online competitors. Having met the family who run this business, I liked their work ethic and morality.

20 March 2026
Unprompted review
Rated 4 out of 5 stars

New Customer - Delighted

Great selection and prices. Delivery updates a little slow but customer service quickly responded when emailed.
Will use again and highly recommend.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed

Placed an order, after 6 days I had to ask what is going on as there was no update and noone even send it yet. Then when I check on it instead of 3 perfumes I payed for I received only 2. Shame all of them suppose to be a gift! On top of that noone even informed me that one of the product will not arrive so I had to ask myself. Hopefully I will receive my refund.
One of the boxes been smashed as well.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, authentic products at competitive prices. Communication has always been good and delivery promt. No.1 choice for UAE fragrances.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Bad customer service. Never ordering from them again. Ordered 4 perfumes. Received 2 of someone else’s order. Instead of fixing my order. They refused to post my order or give refund till they received there order first. No compensation for causing the problem in the first place.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent value

Fantastic service and wonderful experience
The products were in good condition and the delivery was on point and tracking was also good
It's what you want from a company

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I’ve bought a few bottles of perfumes…

I’ve bought a few bottles of perfumes from Emirates Oud and will buy many more, the description of the fragrances, for me, are spot on as they should when you can’t smell before you buy and I’ve been very happy with each and every one of them, with the hologram on the box gives you piece of mind.

25 March 2026
Unprompted review
Rated 4 out of 5 stars

Best shop for Arabian perfume

The site was easy to navigate and I was pleasantly surprised how many fragrances there was on there. My only issue was with the delivery which took longer than expected. And I had to contact them to get an update on delivery date, hence the 4star. Will definitely be purchasing from them.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

CUSTOMER SERVICE IS SHOCKING!

CUSTOMER SERVICE IS SHOCKING!

if i could give no stars I would. I ordered something back in OCTOBER. It was delivered to somebody else’s house. I’ve been in contact with both Royal Mail and no one is communicating with me. I expect a full refund or the product to be re delivered and if not I will be seeking legal advice.

16 October 2025
Unprompted review

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