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Review summary

Created with AI, based on recent reviews

Considering 580 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the quality of the products, particularly the perfumes, and find the prices very competitive. Many people highlight the efficient delivery service, noting that items arrive promptly and are well-packaged. The overall service, from website navigation to customer support, is frequently praised as excellent. However, some people were dissatisfied with their orders, experiencing issues such as missing items, perfumes with weak performance, or damaged packaging. A few other people also felt that delivery times were occasionally longer than expected, or that there were delays in dispatching orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the authenticity, quality, and wide... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Order

People report ambiguous experiences with order. Many customers praise quick deliveries, good prices, and... See more

Price

Consumers consistently find the pricing to be very positive. Many reviewers highlight competitive and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The orders take so long to be attended to and also delivered take so long to get to us. If an item is out of stock instead of telling the customer immediately it's us the customers to contact the comp... See more

Rated 4 out of 5 stars

I'm a repeat customer of Emirates Oud. Their perfumes are genuine and very well priced. All of my previous order experience have been 5 stars. But this one, they accepted my payment and one of... See more

Rated 4 out of 5 stars

The site was easy to navigate and I was pleasantly surprised how many fragrances there was on there. My only issue was with the delivery which took longer than expected. And I had to contact them to g... See more

Rated 5 out of 5 stars

I had a very positive experience with Emirates Oud. The prices are genuinely competitive, especially considering the quality of the products offered. Everything arrived well‑packed, secure, and clearl... See more


Company details

  1. #66 of 82 best companies in Cosmetics and Perfumes Supplier
  2. #87 of 110 best companies in Perfume store

Written by the company

Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.


Contact info

4.1

Great

TrustScore 4 out of 5

777 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Repeat buyer

This is the second time I have purchased from this store. Both times have been great. I love vanilla voyage, Ive brought 3 bottles now. Service is great and also a great price. Despatch can be a little slow but I always order in advance. Will continue to purchase from here.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

A very good company and honest people…

A very good company and honest people to work with. They answer immediately when you need help with something and they do really good discounts. Their website is very informative if the products that they are selling and what the perfume is inspired by. Really really great to deal with.

John Makkar. J & M Home Improvements and Construction UK Ltd

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent site!

Excellent site, very easy to navigate and has the biggest range you could ask for!
Had the exact fragrance I was looking for and at a great price! Also delivery was swift! Ordered Thursday morning, arrived Saturday morning! Cannot fault that!
I will definitely be purchasing from them again! Highly recommended!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a few fragrances and…

I purchased a few fragrances and overall I’m really pleased with the service. One item was sent incorrectly at first, but after I returned it, the correct one was sent out. The issue was handled smoothly, and I’m happy with the outcome. I’d definitely order from them again.

23 February 2026
Unprompted review
Rated 2 out of 5 stars

Delivery issues

2 weeks after my order was despatched I still haven't received it. This is partly to do with Royal Mail and a signature required for delivery when I'm at work all week and they refuse to leave in a safe place. Emirates Oud customer service isnt fantastic or helpful and a review of delivery options is needed to suit all customers. I can't leave a review of the fragrances as I haven't received them. Would I order again? My personal view is unfortunately not!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

The best online perfume shop around

The best online perfume shop around ! Quick shipping and beautiful products for unbeatable prices! I’m a perfume reviewer and always buy my products from emirates oud , they always have the latest trends befor anyone else! Thankyou very much!

16 March 2026
Unprompted review
Rated 4 out of 5 stars

Trusted stockist of fragrances

I have placed multiple orders with Emirates Oud, they stock a genuine and a impressive range of fragrances. Orders are packed securely and arrive intact. My only criticism is the delay in dispatching orders recently. Other than that EO provide a superb service. I wouldn't buy perfumes from any other site.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Fine until you have an issue. Then terrible.

Ordered 2 fragrances. This being my 6th order with them, unfortunately I received an item that had already been opened and was not sealed. Instead of fixing the problem I was basically called a liar and told to live with it. Shocking customer service.

7 March 2026
Unprompted review
Rated 4 out of 5 stars

Absolutely worth while.

I believe I bought 'you're drugged' from them, a kilian dupe of intoxicated. While not the best name/synonym, it is ridiculously close to the ginger original and lasts pretty well. Perhaps more intimate sillage, and less longevity than kilian's original, but so ridiculously close during the dry down. Love it. Beautifully presented too in its cylindrical sturdy box and the bottom is beautiful. Absolutely recommended. While this states its 'an unprompted' review, I was emailed to submit a review. This review has not been coerced by anyone however. Genuinely a great product. 'Please don't harm my family'...sorry, the intrusive thoughts got the better of me and I wanted to make a joke.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Delighted

Genuine middle Eastern fragrances with fast delivery good communication . I have ordered full bottles and the available samples numerous times now...

Would be great to see even more samples offered so you don't have to blind buy scents.

If ypu can get hold of any of Daniel Rene's fragrances I would give you 10 stars!

14 March 2026
Unprompted review
Rated 4 out of 5 stars

Amazing fragrances, but Customer Service needs improvement

Amazing fragrances, but Customer Service needs
improvement
I recently purchased several fragrances from Emirates Oud, and I must say the quality is exceptional. The scents are rich, long-lasting, and the packaging reflects a truly premium brand. I am very happy with the products themselves.
However, I hope to see better and faster responsiveness from the Customer Service team. Improving the communication speed would make the overall shopping experience perfect and worthy of such high-quality perfumes.
I look forward to seeing these improvements in the future. Thank you!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

The prices was fantastic

The prices was fantastic, the delivery unfortunately delayed a tiny bit but nothing to affect my experience. One of the seven fragrances I got has a faulty spray and they sent me the return label straight away and a new one between I was posting true faulty return ! 100% recommend

19 February 2026
Unprompted review

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