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Review summary

Created with AI, based on recent reviews

Considering 588 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality, authenticity, and the wide range available. Many people also appreciate the competitive pricing, finding the fragrances to be good value. The service is frequently described as excellent, with many positive comments about the overall experience. However, some customers also noted issues with the ordering and delivery process. A few people experienced longer than expected delivery times, and some found the website difficult to use for placing larger orders. There were also occasional reports of items being out of stock after an order was placed, leading to delays or incomplete deliveries.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great range, competitive prices,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Order

Reviewers highlight ambiguous aspects of order processing. While many customers praise the effective order... See more

Price

Consumers generally find the pricing to be very positive. Many reviewers highlight competitive and affordable... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent service from start to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The orders take so long to be attended to and also delivered take so long to get to us. If an item is out of stock instead of telling the customer immediately it's us the customers to contact the comp... See more

Rated 4 out of 5 stars

I'm a repeat customer of Emirates Oud. Their perfumes are genuine and very well priced. All of my previous order experience have been 5 stars. But this one, they accepted my payment and one of... See more

Rated 4 out of 5 stars

The site was easy to navigate and I was pleasantly surprised how many fragrances there was on there. My only issue was with the delivery which took longer than expected. And I had to contact them to g... See more

Rated 5 out of 5 stars

I had a very positive experience with Emirates Oud. The prices are genuinely competitive, especially considering the quality of the products offered. Everything arrived well‑packed, secure, and clearl... See more


Company details

  1. #66 of 82 best companies in Cosmetics and Perfumes Supplier
  2. #87 of 110 best companies in Perfume store

Written by the company

Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.


Contact info

4.1

Great

TrustScore 4 out of 5

777 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Incredible

This fragrance really surprised me the hawas london rasasi, at first it smelled like quite light with a punch of a secnt then dried down to a strong long lasting scent and literally lasts for so long, once spritz u can smell in your whole house or wherever else u spritz it, it's beautiful warm soft and strong it's a scent that won't go away and u won't have to reapply again and again one of my favourites now.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Good perfume

After several weeks I finally managed to resolve the issue: I received the perfume and I really liked it. However, I recommend being quicker in responding and handling customer service requests.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant!

I read reviews and starting to get sceptical so I emailed and they replied instantly…. I received my aftershaves a day earlier than expected which is amazing.
Definitely order from here everyone!

20 February 2026
Unprompted review
Rated 3 out of 5 stars

My first order was Zenith Santal

My first order was Zenith Santal, one the best fragrances buys.
My 2nd order 33560 received on 19th Feb, Zenith Deep was excellent, fresh citrus and woody.
Zenith Tobacco although I like the fragrance, unfortunately has caused a skin rash, I am unable to wear it, I am unable to return as it is not faulty. Because of this I will give 3 stars review rather than 5.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Do yourself a favour and order elsewhere

For some reason my review has been removed.
Basically don't order from this company. They take your money. Don't deliver the goods and trying to get in touch with them is impossible. I did finally get my refund but how this company is still trading I will never know. They sell stock they don't yet have and are then always playing catch up. Order elsewhere!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great selection of perfumes and scents

Great selection of perfumes and scents, bought 6 different ones from them already. And going to get 3-4 more this month. Great place if you like to discover new scents and brands.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Emirates Oud

I've used this shop multiple times, never had a problem, delivery can be a slow at times and speedy at other times, items come well packed so no damage to item or box. I recommend them and will be using them again in the future

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Great stock of all different brands and sought after scents. Top service and at affordable prices. Would definitely recommend Emirates Oud to anyone!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience

Such a wonderful shopping experience. A vast variety of fragrance options and you can always count on finding the latest and popular product releases. Prompt delivery!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Rayhann Obsidian v Dior Parfum

Royal Mail has literally just delivered this, only ordered 3 days ago. Just tried it and it really is pretty close to my Dior Parfum which I absolutely love. Great price, packaging and delivery. Think this'll be my go to company from now on.....well done Emirates Oud! 😊

26 February 2026
Unprompted review
Rated 1 out of 5 stars

I recently ordered Thriller 3 and…

I recently ordered Thriller 3 and received it promptly, so I was initially very pleased with the service and delivery time.

Unfortunately, the sprayer on the bottle is not working properly. Instead of producing a fine mist spray, it releases a single stream of perfume, which makes it difficult to use as intended.

I reported the issue directly to Emirates Oud, and they asked me to provide a video showing the fault. I sent the requested video promptly, clearly demonstrating the issue. However, I have not yet received a response or update regarding a resolution.

I’m hoping this can be resolved soon, as I was really looking forward to using the fragrance properly.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed



⭐ 1 Star – Very Disappointed

I had a terrible experience with Emirates Oud.

I ordered 3 Atheeri perfumes from them and paid a total of £74.97. Royal Mail delivered the parcel today, but when I opened the box, there was only ONE perfume inside instead of three.

I was charged for all 3 items, but only received one. This is completely unacceptable and very disappointing.

I expected better service and proper quality control. I am still waiting for this issue to be resolved. I hope they take responsibility and fix this immediately.

I would not recommend buying from them based on my experience.

25 February 2026
Unprompted review

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