ERG Reviews 

118
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being extremely helpful, polite, and efficient throughout every stage of the installation. Many individuals express complete satisfaction with the high quality of the new doors and windows, noting that their houses feel significantly warmer and free from draughts. A few other people also felt that the initial consultations, showroom visits, and planning stages were managed with clear communication and helpful advice. Reviewers additionally pointed out that the entire procedure from the first quote to the final tidy-up was straightforward and professional.

What people talk about most

Service

Customers expressed great satisfaction with the service, highlighting professional fittings, clear... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently polite,... See more

Product

Users describe positive interactions with product, expressing strong satisfaction with reliable quality, good... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the amazing windows and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jody and Dillon helped remove fittings in my conservatory before the job started. The men were all very pleasant and did a really good job and went above and beyond what they needed to do to help me.... See more

Company replied

Rated 5 out of 5 stars

The team were fantastic and everyone was very helpful. Highly recommend erg the windows looked fantastic and I’m so happy with them. Everyone I spoke to were lovely and never once did I feel pressur... See more

Company replied

Rated 5 out of 5 stars

The salesman was not pushy went through the details of the doors etc and gave us a price and said he would leave it with us to decide when ever we wanted. ( I've sold Double glazing products, s... See more

Company replied

Rated 5 out of 5 stars

Company very helpful helping me to choose which windows, and what type, to be fitted. Kept me informed of the progress of the window production and proposed fitting dates. Fitters were very tidy, eff... See more

Company replied


Company details

  1. Window installation service
  2. Conservatory Contractor
  3. Door supplier
  4. Double Glazing Installer
  5. Window supplier

Information provided by various external sources

ERG Scotland, a local family business, began life in Invergordon in 1974 as Easter Ross Glass. Since then, over more than 40 successful years, ERG have gone from strength to strength, adding further products and services to their range. Now the company have one of the widest ranges of windows, doors, conservatories, orangeries and secondary glazing in the Highlands and Moray. ERG delivers the very highest quality products, workmanship and service; every year, our customers return and recommend their services to their friends and family, so that over 80% of our work originates from recommendations. We travel across the Highlands and Moray, helping to bring the outside in, with some amazing views afforded from the conservatories and windows they install. For a better, brighter home.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

118 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(118)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the second time we have used…

This is the second time we have used ERG. Last year we had windows installed and were delighted with the work. This time it was roof line and gutters. Everything was done to a very high standard, both the fittings and the two boys that did the work. The whole look of the house has been transformed, so very happy with everything. Even had a gentleman at the door asking who did the work and would we recommend them. Of course we definitely could. Thanks to everyone.

14 January 2025
Unprompted review
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Reply from ERG

Thank you so much for your amazing review. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Excellent customer service and product

Excellent customer service from initial sales contact and survey to installation. All the ERG staff we had contact with seemed to understand the needs of the customer which made everything straightforward and a pleasant experience. In particular, Neil, the installer, is commended for his attitude, his quick and efficient completion of the job, his attention to detail and his pleasant and friendly way of dealing with his customers. We felt that he went the extra mile to ensure that he left no mess and even helped to replace blinds that we had taken down. Although still very new, the windows appear to be very good quality and we look forward to many years of trouble free glazing. We would certainly recommend ERG to others.

6 January 2025
Unprompted review
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Reply from ERG

Thank you so much for your amazing review. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Skye visit

From the first phone call to request a visit for a quote ,to the final fitting of 3 windows the service was second to none. We were kept informed at all stages, and the installation was smooth and the neat and tidy finish was brilliant. They actually arrived a day earlier than planned.

13 January 2025
Unprompted review
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Reply from ERG

Thanks Eric, we are delighted to hear your lovely comments. il make sure to pass you comments on to our team.

Rated 5 out of 5 stars

Very happy with the work we received

Very happy with the work we received. All trades were excellent as were the materials used for our conservatory. The workmanship is first class and can recommend this company.
Great job from start to finish, you will not be disappointed.

9 December 2024
Unprompted review
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Reply from ERG

Thank you Irene for your lovely comments. Your feedback is important to us.

Rated 5 out of 5 stars

composite door

Recently bought a composite door from ERG. It’s absolutely superb. The whole process from initial contact to completion was extremely efficient, so much so I have now contacted them for further work to be done. I would highly recommend this company.

9 January 2025
Unprompted review
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Reply from ERG

Thank you Heidi, we are delighted to hear of your great experience with us! I will pass on your lovely comments onto our team.

Rated 5 out of 5 stars

Great experience

Great experience. From the company coming out to give us a quote to the Windows and Door being installed.
The team were very professional, efficient, explained the process well and answered any questions we had.
Really good quality Windows and Door and installed really well. Would highly recommend.

6 November 2024
Unprompted review
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Reply from ERG

Hi Kerry, thank you for your review. your feedback is important to us. i will pass your comments onto our team.

Rated 5 out of 5 stars

New Conservatory

Excellent construction of our conservatory by a friendly and efficient team.

19 December 2024
Unprompted review
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Reply from ERG

Thanks for your review, i will make sure to pass your comments onto our team.

Rated 5 out of 5 stars

Excellent job was done to time.

Work was done quickly, effectively, and well.
Design was first class, with very good materials.

1 August 2024
Unprompted review
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Reply from ERG

Thankyou for your review! Your feedback is important to us.

Rated 5 out of 5 stars

All windows replaced on our bungalow

All windows replaced on our bungalow. Great experience right from first visit through to job completion. Gary was great taking us through the sales requirements and the product/price were great too; Graeme and Paul did the fitting and were faultless. They even saved existing tiles so they didn't need to be replaced after the fitting. All we had to do was rehang the curtains, no other decoration etc. Thank you very much, guys.

4 September 2024
Unprompted review
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Reply from ERG

Thank you Darren for your kind review!! Our team are delighted to hear about your experience with us! you feedback is very important to us, thanks again.

Rated 5 out of 5 stars

All round excellent

All contact with the Sales, Surveyors and Fitters excellent. Everything explained in detail. Excellent door and windows fitted on time. Very pleased with finished product.

5 August 2024
Unprompted review
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Reply from ERG

Thank you for your great review!! Your feedback is important to us and i will pass this onto our team.

Rated 5 out of 5 stars

Excellent service all round

They were quick to come out and measure up The lead in time was a whole month sooner than was initially told .Happy. Then James who fitted the windows was brilliant, experienced knowledgeable and took into consideration that I had guests staying. Very tidy and helpful. pleasant to have him in the house

24 July 2024
Unprompted review
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Reply from ERG

Thankyou Kendra for your lovely review, your feedback is greatly appreciated. I will pass your comments onto out team who will be delighted to hear them.

Rated 5 out of 5 stars

Cannot praise ERG enough

The whole process from ordering our new windows to having them installed was carried out brilliantly !The staff were extremely efficient, friendly and knowledgeable from our initial meeting to the final installation. We were extremely impressed and delighted with the result!

22 March 2024
Unprompted review
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Reply from ERG

Thank you Chris for your lovely review! Our team are delighted to hear you had a great experience.

Rated 5 out of 5 stars

Quality window replacement

The qualityof the work was excellent and Keiran who did the work alone including in heavy rain was amongst the best home improvements that I have ever seen.

5 February 2024
Unprompted review
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Reply from ERG

Thankyou John for your lovely review, your feedback is greatly appreciated. I will pass your comments onto out team who will be delighted to hear them.

Rated 5 out of 5 stars

Would recommend without hesitation!!

Donny and Alan were in great form all week with us, replacing windows and doors. Knew what they were doing and got on with it quickly, quietly and efficiently. Left the house clean and tidy. I’d recommend these two guys and ERG without any hesitation. Nicely done!

16 February 2024
Unprompted review
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Reply from ERG

Thankyou David for your great review, i will make sure to pass it on to our team, who will be delighted to hear your comments.

Rated 5 out of 5 stars

ERG Scotland

We cannot praise ERG Scotland enough We had 2 fitters Alan & John that came to do our windows in our old cottage. They turned up when they we're supposed to and braved fitting our windows in the snow,wind and rain and never let up until the job was complete .
Clean tidy all the way through and showed respect to our property and belongings
We had, had a bad experience with doors with another local company and had lost faith in double glazing companies but ERG has now restored that faith,and I can't thank them enough
Keep up the excellent work

16 January 2024
Unprompted review
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Reply from ERG

Thankyou Samantha for your lovely review, i will make sure to pass your comments onto our team. It as a pleasure working with you.

Rated 5 out of 5 stars

Excellent all round!

We are delighted that we chose ERG Scotland to fit our new windows in our old cottage. The service we received from beginning to end was excellent, any queries we had were answered very promptly and Neil the fitter was brilliant! We would have no hesitation in recommending ERG Scotland and look forward to living in a snug, draught free and cosy cottage for years to come.

23 January 2024
Unprompted review
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Reply from ERG

Thankyou Amanda for your lovely review, our team will be delighted to hear your comments.

Rated 5 out of 5 stars

Great company to deal with from start…

Great company to deal with from start to finish.
Helpful and informative during the ordering process. The glaziers turned up at the time promised, fitted and cleaned the windows to a very high standard, leaving everything clean and tidy after they went. Really nice guys too. Would definitely use this company again.

9 January 2024
Unprompted review
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Reply from ERG

Thankyou for you great review, your feedback is important to us. I will make sure to pass your kind comments onto our team who will be delighted to hear them.

Rated 5 out of 5 stars

Excellent Job

Highly recommended. Have used ERG previously who proved to be very reliable. Very happy with the window installation yesterday and the workmanship and professionalism of the joiner Gordon Oman who made a very neat job, very conscientious in his work and extremely tidy. Thank you for a job well done Gordy.

14 December 2023
Unprompted review
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Reply from ERG

Thankyou for your lovely review, your feedback is greatly appreciated. I will pass your comments onto out team who will be delighted to hear them.

Rated 5 out of 5 stars

Masters of their trade...

Recently had 4 windows and a door supplied and installed by this local business. The whole process from start to finish was flawless and easy.
The completed job deserves 5 stars especially the staff and Neil the fitter/joiner. He was very fast and more importantly left a very clean job, inside and out.
Very pleased and looking forward to getting the rest of the house (front) done.

25 October 2023
Unprompted review
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Reply from ERG

Hello Mr Murray thank you for your review, your feedback is greatly appreciated, I will pass your comments onto our team. We look forward to doing business with you in the future.

Rated 5 out of 5 stars

Excellent customer service and products

The staff are extremely attentive, efficient and transparent, offering a fantastic service. I am aware from friends who have used the company, that their aftercare service is first class too. The windows are great looking and very functional. The long guarantee is also outstanding, compared to their competition.

6 July 2023
Unprompted review
ERG logo

Reply from ERG

Hi Nikki thankyou for your review we are delighted to hear about you experience with us. your feedback is important to us, I will make sure to pass your comments onto our team.

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