The product arrived as expected and as described. I searched quite a few online shops and these guys were the best priced for the quality of product. Plus their website was significantly more user fri... See more
Company replied
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Service was fine. Requested board arrive on time. It's working fine.
Company replied
E-spares España delivered the correct spare part I needed within two workdays.
Good service but the carrier Suer is not good the package was battered and damaged
Company replied
Company details
About eSpares España
Written by the company
Nuestro objetivo es ayudar y aconsejar a nuestros clientes para que puedan reparar por ellos mismos sus electrodomésticos. Aportamos todo nuestro conocimiento y confianza para hacer de la reparación, un proceso fácil y sencillo.
Síguenos en YouTube y aprende cómo cambiar recambios específicos paso a paso. Descubre también consejos útiles en nuestro blog y encuentra millones de artículos de cómo diagnosticar, reparar y mantener tus electrodomésticos con nuestro centro de consejos.
Si no encuentras una solución en nuestro sitio web, no dudes en llamar al número de teléfono o dirección de correo electrónico mostrada a continuación.
En eSpares ofrecemos a nuestros clientes el conocimiento y experiencia para reparar sus electrodomésticos
eSpares es una tienda de repuestos online que cuenta con más de 1 millón de recambios y accesorios para más de 3.000 marcas, somos una empresa líder en el mercado Europeo.Síguenos en YouTube y aprende cómo cambiar recambios específicos paso a paso. Descubre también consejos útiles en nuestro blog y encuentra millones de artículos de cómo diagnosticar, reparar y mantener tus electrodomésticos con nuestro centro de consejos.
Si no encuentras una solución en nuestro sitio web, no dudes en llamar al número de teléfono o dirección de correo electrónico mostrada a continuación.
Contact info
Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom
- consultageneral@eSpares.es
- espares.es
4.0
Great
4k reviews
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After selling customer service
I order Hoover pieces to Spain but the courier lost it and never delivered the pieces.. the after selling customer service was fantastic as they replaced the pieces..
Thanks Blanca for all your effort and caring.
2 July 2024
Fast and everything good!
3 July 2024
Even with returned things
Even with returned things, the kindly treatment was incredible.
19 June 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You sent order to the wrong address door
19 June 2024
Reply from eSpares España
Dear Mr. Rojas-Flores,
Thank you so much for your feedback.
We are sorry to hear there was an issue with the delivery of your order.
We have contacted you separately to resolve this issue as soon as possible and we look forward to hearing from you.
We apologies for any inconvenience caused.
Kind regards,
Servicio de Atención al Cliente de eSpares
Good customer care department
With some problems at the beginning of the shipment but with good time and quality to solve it. Many thanks to the customer care department
29 May 2024
Reply from eSpares España
Dear Mr. Méndez,
Thank you for your feedback.
We are really sorry to hear you have not received your order. We can confirm your request has been processed and a full refund will be issued within 3-5 working days.
We apologies for any inconvenience caused.
Kind regards,
Servicio de Atención al Cliente de eSpares
Purchased a spare for Kenwood cook…
The item was received in not perfect conditions (little marks of shock on a side of the item). Not fault of seller, but I can't be completed satisfied with the purchase.
Update 06/14/24:
eSpares contacted me by phone and offered me a partial refund for the damage on the product. The customer service can only be described as excellent.
28 May 2024
Reply from eSpares España
Dear Mr. Pineda,
Thank you for your review.
We are really sorry to hear the part was not in perfect conditions.
I can confirm we have resolved the issue privately with you. However, do not hesitate to contact us if you require further assistance.
We apologies for any inconvenience caused and we hope to see you again soon.
Kind regards,
Equipo de Atención al Cliente de eSpares
Quick and correct the first time
16 May 2024
I m try to contact for several times…
I m try to contact for several times and i have not get any answer, trying to get one item to return , and i cant because i have no answer,i m very dissapointed i wont by in espares anymore.
Thank you
25 April 2024
Reply from eSpares España
Estimada Sra. Martínez,
Muchas gracias por su reseña, su opinión nos importa.
Sentimos que no haya podido organizar su devolución, como le comentabábamos por teléfono, estamos experimentando incidencias con el formulario de devolución.
Le confirmo que hemos organizado la devolución del importe íntegro de su pedido y lo recibirá en su cuenta en los próximos días.
Le pedimos disculpas por las molestias y esperamos volver a verla en el futuro.
Atentamente,
Servicio de Atención al Cliente de eSpares
Replacement Timer for Dualit Toaster…
Replacement Timer for Dualit Toaster arrived about 1 week after order placed. Came from the U.K. to Granada, Spain.
The timer & shipping fees cost about 3 times the RRP if purchased in the U.K. but that was worth the expense as the toaster is now fully operational.
29 April 2024
Kept us informed when it would be…
Kept us informed when it would be delivered. Arrived quickly
23 April 2024
On time and original quality
All arrived on time and product was exactly the one described of original quality
15 April 2024
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