Everi Reviews 733

I had a very bad experience with this delivery,yesterday when I wen to collect my parcel from barking pharmacy .i immediately felt something was wrong .the package looked suspicious.I have received many parcel from other postage like Royal Mail before and none them ever looked like this ,especially cosmetics,after bringing it home ,I found that some of my items were missing,the parcel had clearly been opened and then badly rescaled with tape ,as if someone tried to cover it up ,this is completely unacceptable .this is not first time I have had issues.previously one of my parcel was never delivered at all overall,I’m extremely disappointed with the service and the lack of care for customers items

On Friday I paid for a parcel to be collected on Monday and printed label. On Saturday I had a message to say collection was revised for Saturday between 12-14. It was not collected although tracking said they had it. I still had it. It was not collected on Monday so I rang Evri customer services keyed in my ref number and got a recorded message saying they parcel wasn’t in the system so couldn’t help me goodbye. If they have no means of contact how do they expect customers to resolve issues. Judging by the reviews they don’t. I have now contacted QVC who have arranged a return tomorrow. Let’s hope it happens.

Had to squash may parcel which was no more than 16cm wide through a letterbox at the drop off station after selecting the small/medium parcel option. There were dimensions below the Small/Medium button but the font was ridiculously and completely unnecessarily tiny. This was in top of the frustration of having to make a 5 mile round trip to drop off.

Mountain Warehouse dispatched my order on day of ordering (well done them) but Evri has now lost this parcel.
Why does a company like MW use Evri?
They clearly cannot fulfil their commitment as a delivery service.
I will not be ordering from any company which uses them in the future.

Just tried to discuss an item which arrived damaged damaged totally unable to actually speak to an actual person.
WHAT AM I SUPPOSED TO DO NOW?

Warlingham, Surrey. Everi driver left the parcel in the middle of the driveway, in the rain and over 40 meters from the house. Enough said.

Once again evri failed to deliver my parcel. Not only did they fail to deliver it, they dumped it on a dark rainy night, not outside my front door, but outside someone else's door. How do I know this? Because my door is white. The mystery door is red. For all I know, their jobsworth dumped it outside his own door ! Their own photograph, sent to me, shows I received nothing. Why do the government let them get away with it? Oh, that's right, the government are corrupt too. The sooner evri go bust, the sooner I'll party like it's 1999. I can't wait.......

Lies, lies and even more lies.

According to the EVRI App, they tried to deliver on Wednesday 03 December but the locker was not working. BIZARRE as it’s going to a Post Office.

16:29 hrs Thursday 04 December the app stated they had collected the parcel. BIZARRE as they tried to deliver yesterday

19:09 Thursday 04 December they then state it’s at their local depot and on its way to me. YES BIZARRE!

22:02 Saturday 06 December being sorted at senders local depot. VERY BIZARRE!

08:00 hrs Sunday 07 December now states Were processing your parcel at our hub. FLIPPING BIZARRE!!!

Lies all the way. Like the CEO, the company doesn’t have a clue what it is doing

Pretty diabolical delivery man pulled into our close. Chose the first bungalow to leave my parcel. Which both properties have the number on the front. He then had to pass my property to turn round. He seemed to just wait around in his van. I ran over to my neighbours property to grab my goods from the front door and I asked the van man, "are you the delivery driver who have just left this package on the wrong doorstep". He thought his mistake was a giggle. I find this service abysmal. NEVER NEVER LEAVE A PARCEL ON THE FRONT STEP IN FULL VIEW OF ALL THE NEIGHBOURS. VAN NUMBER 97 DROP 94. this company then insult the customer with a chatbot complaints procedure. YOU FAILED ON ALL FRONTS.

Evri is a poor delivery company. avoid using them. Horrible courier company

This communication serves as a formal condemnation of the profoundly negligent and systematically broken service operated under the Evri brand. The conduct documented herein is not merely poor; it is indefensible, representing a complete abdication of professional and ethical responsibility.

The operational reality is one of breathtaking negligence. Your drivers engage in a shameless practice of dumping parcels in unsecured communal areas and fleeing the premises without any notification—a blatant dereliction of duty. This is not delivery; it is abandonment, demonstrating utter contempt for the security of customer property and the most basic standards of service. A formal complaint was lodged regarding this exact malpractice three weeks ago. It was met with total silence, proving your customer service apparatus to be a hollow facade.

The rebranding from the disgraced Hermes name to Evri has proven to be a cynical, empty gesture. Far from instigating improvement, it has heralded a further descent into operational incompetence and corporate irresponsibility. This pattern of deliberate neglect, followed by institutional indifference to complaint, defines your company as one of the least trustworthy and most customer-hostile entities in the logistics sector.

The situation is beyond unacceptable; it is a scandal. It demands not a generic response, but immediate, high-level intervention, a full investigation into this systemic collapse, and a transparent plan for radical reform. Continued inaction will be construed as explicit endorsement of this appalling standard.

WHERE IS,MY PARCEL????????😤😤😤😤😤. HATE EVRI!

Being aged and somewhat disabled i tend to use Amazon quite a bit. Usually there are no problems unless I notice the delivery carrier is EVRI then chances are I won't get the delivery and will have the rigmarole of either trying to get my money back or a replacement. Amazon is a good company why then to they taint themselves by entrusting a Mickey Mouse company like EVRI?

Another day wasted waiting on parcels from Evri. Then get a message saying my items might not be delivered for another 5 days. And final insult apparently a delivery for another item not expected till tomorrow, was attempted at 6pm today. Absolute rubbish. I am now actively checking anything I order on Amazon and if I can, I do not order from a seller if the item will be delivered by Evri. Says it all really

Driver did not attempt to access my block. Instead takes a picture handing it to someone on pavement so clearly not my neighbour & with no face so could be anyone. Everi emailed for me to leave feedback and apparently I have already left feedback. How convenient, cannot leave 1 star review with them. So I will leave it here instead. I do not understand why any company uses Everi, dishonest disgrace of a company! They deserve zero stars.

Parcel was supposed to be delivered yesterday, then today, now tomorrow. Service is shocking!!

said delivered to outbuilding we don't have one. found at house 3 doors down by bins in puddle nobody knocked ,parcel clearly adresed with full address my heart sinks when i hear parcel firm is evri/ hermes

HE DORSNT DESERVE ANY STARS. THE WHOLE ESTATE HAS HAD PARCELS DUMPED OUTSIDE BLOCKS, SOME NOWHERE NEAR TO THE ADDRESS THEYRE MEANT FOR. MY PARCEL WAS STOLEN AFTER BEING LEFT IN A PLACE WHERE PEOPLE ARE IN AND OUT ALL DAY AND NOT EVEN CLOSE TO MY ADDRESS. HE DIDNT FOLLOW MY PREFERRED NEIGHBOUR REQUEST EITHER.

Unfortunately there isn’t the option to give a negative rating for this company and they certainly don’t rate a one star.

I live in a small village in Somerset near Bath and the best way I can describe the service provided by Evri is a complete shambles. Their driver / drivers appear to be incapable of delivering parcels to the correct addresses. It’s a common for residents to find multiple parcels intended for other residents on their doorsteps.

Only two nights ago I received an email notification that my parcel had been delivered with an attached photograph of a front door. This information was false resulting in me having to walk around the village in the rain trying to identify the door and retrieve my parcel.

It wasn’t a surprise for me to find my own parcel on a doorstep along with a number of others parcels all clearly labelled to other residents in the village.

People are paying for a delivery service which doesn’t include having to do the drivers job for them.

I have unsuccessfully searched for a contact telephone number for the Evri Customer Service to express my frustration but it clearly doesn’t exist.

Perhaps Evri don’t have a customer service department as they clearly don’t understand the meaning of customer service.

Would give no stars but you can’t, absolute shocking delivery service, delivered my parcel on top of a fence with out knocking on my door😡 and the company that I purchased my parcel from have said I have signed for it which I have not because they did not knock at my address got intouch with Evri customer service by chat and now they are ignoring me and I still don’t know were my parcel is that I purchased 2 week ago this company need shutting down