Evri Parcels Reviews 651

I was told my parcel would arrive between 7 and 9 pm - at around 7 pm, so pretty short notice. The parcel was simply left on my doorstep, in full view of anyone passing the house at gone eleven o'clock that night, without any attempt at letting me know - the courier didn't knock to tell me. That's bad enough, but I became really angry when I saw the courier's photo that purported to show the parcel being put through the letterbox. Firstly it wasn't put through the letterbox, just left on the doorstep; secondly it could not possibly have gone through the letterbox as the parcel is too big. The courier had held the parcel up to the letterbox to make it look like he or she had posted it - deliberate deception. I'm not a complaining person by nature, but this is shockingly poor service.
Message sent at 23:52.

OMG ! a few months ago I purchased some trainers. It took EVRI 2weeks to get them to me in March 2025 after I paid for next day delivery. Recently I got some some stuff from amazon. The item I purchased came from (CHINA ) i tracked the item all the way from China 6000 miles away .
EVRI got their hands on my parcel never to be seen again
And the customer service are useless 😑 worst "delivery' company in uk. Its been 4weeks since parcel went missing. And EVRI don't care just keep sending me ridiculous emails 🙄
AS OF TODAY WHEN I PURCHASE ANYTHING FROM AMAZON ETC.IM MAKING SURE EVRI HAVE NOTHING TO DO WITH DELIVERYS.
USELESS

The last couple of months Evri have been terrible!
My last order took for days to get to me after reaching the depot. I was eventually given a time of delivery between 5-7pm.
My parcel arrived at 10-45pm and was just dumped on my doorstep.
This is far to late at night and the didn't even bother knocking the door or closing my gate behind them.
I made a order through tictok last Friday, which should have been delivered within 2 days.
Tiktok done their part. As it has been with Evri since Sunday.
It's still not out for delivery.
There is no way of getting hold of anyone. Just this stupid virtual chat that doesn't give you a option for you to tell them the problem, it just tell me, 'great news, your parcel will be delivered tomorrow'.
Tomorrow!!!! The person who I bought this present for, well it's there birthday today!
I am so cross!!
I live in a small village in Swanmore.
We used to have such a lovely delivery man, and would always get our delivery either the same day as it reached the depot or the very next!
And he always knocked the door to let us know it had arrived.
This is a terrible company now, and should not still be running!

What a joke ! Parcel on its way , then there’s an issue , says update will be 24hous but 3 days later still nothing . You cannot contact this company , you end up talking to a robot which gives you the option of what to choose , it repeats the same message every time you ring or chat , and then has the audacity to say if you need more help to ring back !!! They promise to pass on your message/ update you in 24hours and also phone you but nothing ! No human no help no parcel …

I can't get in touch with Evri to resolved a problem. You just go round in circles trying to find a solution using their contact number or website.
If you have a problem Evri is RUBBISH!

AWFUL, AWFUL, AWFUL! DIRE! UNBELIEVABLY BAD! NEVER, NEVER USE THIS COMPANY.
I would give ZERO 5 stars if it was an option.
I needed a book urgently by yesterday; had an email to say it had been delivered at my local post office; went there & they could find no details of it on their system. (They even searched in their cupboard.) After half an hour I gave up.
Their "helpline" is even worse, if that's possible. When I entered the tracking ref. that EVRI themselves had given me, I was told that their system "doesn't recognize this number."
And now, to add insult to injury, I've just received an email saying "Your parcel has been successfully delivered on 7 June" [today is 1 June!!!]
Please, everyone: (i) read the other Trustpilot reviews; (ii) help to put this company out of business!

On this occasion Evri managed to lose my parcel

If I could give ZERO stars I would. The " business " is the worst transporter choice I have had the misfortune to use in 40 years of logistics. They lost my valuable parcel ( the size of a suitcase) and up until now, more than 2 weeks, they have a system of automated bots dealing with their incompetence. I can't reach a human, they have collection points but that is all they are. Never use these people under ANY circumstances

Evri is the most terrible company to deal with!! Never again will I use this company! I sent a Large, colourful, suitcase of clothes which I had sold, to an address in Devon, from Alfreton, Derbyshire, on the 16th May and it still hasn't arrived - apparently it's lost!!??? I have made several reports to no avail and in the meantime, lost customers!

How Evri can operate as a business is baffling. It’s poor service to cancel a delivery even though the customer is told online at 10pm that it’s still being delivered. Evri - give yourself a shake and act like a customer orientated company.

Absolutely diabolical service four times they’ve said they have tried to deliver my package and say I wasn’t home when I had taken time out to be home for that package really frustrating really annoying. Really don’t recommend using this company.

For the umpteenth time, dreadful service from Evri.
I swore in the past to never use them again but this delivery was via Amazon and I was not aware that the company uses Evri.
Can't be bothered with detailed explanation but...
Supposed to deliver on Tuesday, had the usual "we tried to deliver" which was untrue as we were in.
Supposed to deliver between 7 and 9 pm on the Saturday so stayed in, no delivery.
With no notice the garden table and chairs were delivered on the Sunday and simply dumped by the front door by a busy road as we were not in!!!

Evri takes a MINIMUM 6 days to get to me yet Yodel reach me in 3. If it rains my parcels arrive soaking wet with the paper label barely readable. The driver explained it was because they have to sort their routes outside in all weather. No wonder so many parcels go missing, how can you deliver a parcel when the label gets destroyed. The delivery drivers do their best but their system is flawed.

Parcel delivered, again to wrong address and homeowner hasn't got it. Instantly got in touch with Evri who so far, 3 days later have sent one generic email and nothing else....

Wouldn’t recommend again my parcel had been apparently in transit for 6-7 days and I ring up Evri it says it is still with the sender and I check the Evri app it says “we’re expecting your parcel” not once it has updated and I emailed the people who work there like support team or customer support and they just completely ignored me no email back from them what so ever

Evri totally messed up a Vinted delivery - wrong item, no photo or details - and then proved incapable of resolving the problem. Hopeless complaints system - chatbot on an endless loop and no human interaction.
Execrable service.

Absolutely rubbish delivery company and certainly living up to their reputation. I was due to receive a parcel from them, apart from taking 7 days to be notified they had it, yesterday I received a email stating it was out for delivery, one hour later another email stating it had been delayed and will be delivered the following day, another one hour later another email stating that they would deliver it yesterday this sequence was repeated another couple of times, I checked at 10pm last night, nothing delivered only to wake up today to an email stating they had delivered it at 23:02 last night and immediately checked at 6am today and nothing there! I have notified EVRI about the non delivery and it will be interesting when they reply....assuming they do.

I try not to use this courier service as they're the worst company in my opinion. I have had enough of them!!
Too much to type.
I'm disabled and I always ask companies to bring my items to my door rather than leaving them in the post room. There's notices, at least 7 or 8, stating not to leave them and take them to the customer's door.
They never bring them resulting in my and other residents parcels going missing.
It's a wonder they're still in business. Shocking company!!

Driver couldn't be asked to find correct address and reschedule for next day. This company absolutely sh***

The worst of the worst, failed to arrive as notified twice this week. I spent over 45 years in the transport and courier industry and the EVRI service brings that industry into total disrepute, they are a bad joke. So much so that I will in future not buy anything from a seller who uses them.