Overall the process is ok, just remember that the first valuation is never the true amount. The dealer I used required lots of pictures / videos, sometimes the same ones multiple times. On the day... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very positive experience with the whole process. I got a satisfactory offer after uploading the photos of my car, and on the day of pickup, I got paid immediately after the pickup driver did a 20 minu... See more
Company replied
Car sold very quickly for a reasonable price. Only minor issue was wait times on calling and duplicated emails from the dealer. Great customer service and follow up calls from Silvia. Car gone within... See more
Company replied
I would just like to, thank everyone at exchange my car, it really was excellent from start to finish. In particular Sylvia, and Mia on the buying team, who were very professional and friendly. I wo... See more
Company replied
4.6
Excellent
82 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
10/10 service
Sold my car through this website and got the best price I could find online.
the collection was straight forward and it seems they no longer charge a deposit to come to you which was good.
The buyer was fair with the inspection, not overly picky like other companies I tried before. 10/10 service
11 August 2023
Unprompted review
Reply from Exchange My Car
Thank you for your kind words! 😊 We’re thrilled to hear that our team was so helpful with your car sale. It was a pleasure working with you!
Scam website - dont pay deposit
Scam website. Paid £50 for car collection. No-one came. Called and emailed them to book a new date or for a refund, no-one picks up the phone or emails back. Been nearly a week now. Please reply to me. Hassan gaffar. bP69uou is the car reg.
5 January 2023
Unprompted review
Disgusting company
Disgusting company. Take money from your card then cancel the appointment due to “not being able to collect for 6 weeks” but nothing mentioned before taking the appointment fee or 3 days after. You would think when you confirm appointments you take money for, it’s because you know they are dates available. This company does not answer the phone at all. Just another gimmick company. Pathetic customer service.
21 December 2022
Unprompted review
Excellent mal was fantastic on the day…
Excellent mal was fantastic on the day and got me a top price for my Mercedes’ thanks guys 10/10
11 August 2022
Unprompted review
Reply from Exchange My Car
Thank you, Justin! 🌟 We're thrilled Mal was able to provide fantastic service and help you get the best price for your Mercedes. Your 10/10 rating means a lot to us!
VEHICLE TRANSFER
Transferred my old motor vehicle today to exchangemycar.co.uk. The whole process from initial contact to payment and vehicle collection was conducted in a very professional manner. Whilst I could have achieved a better price if I had sold privately I did not want to go through the hassle of a private sale. The final price fell at the bottom end of my "acceptable range" but the reasons for the various deductions from the initial offer were clearly explained. Overall I am reasonably satisfied.
25 May 2022
Unprompted review
Reply from Exchange My Car
Thank you, Roger, for your detailed feedback! We're pleased to hear the process was professional and transparent, even if the price fell within the lower end of your range. Your trust means a lot to us, and we're glad we could make the experience hassle-free for you.
Reply from Exchange My Car
Thank you, Kural! Your kind words about our excellent and efficient service mean so much to us. We're always here to assist you! 😊
Great to deal with
12 April 2022
Unprompted review
Reply from Exchange My Car
Thank you! We're glad to hear you found us great to deal with. If there's anything we can do to turn your 4-star experience into a 5-star one, feel free to let us know.
Jay was great and very helpful
Jay was great and very helpful. He made extra effort to try get us higher price for our van. Looking forward for the sale to go through next week
7 April 2022
Unprompted review
Reply from Exchange My Car
Thank you, Milenka! 🌟 We're happy to hear that Jay went above and beyond to help you. Fingers crossed for a smooth sale next week!
Very satisfied 😀
Spoke to Jay regarding selling my car.
Very friendly and throughly explained the process of selling the car . Nothing was too much trouble.
7 April 2022
Unprompted review
Reply from Exchange My Car
Thank you, Martyn! 😊 We're delighted that we could provide such thorough service. Your satisfaction is our top priority
Scam
Quote I received online was not the same as the one I received over the phone. Paid the £50 deposit.
Changed my mind (received a better quote)
They said I would be refunded.
Not received and stopped responding.
Scammers avoid!
4 April 2022
Unprompted review
Great experience
My cousin told me about this company and I decided to give it a go. Got a higher offer than webuyanycar and a couple of others. No issues at all everything went as they described and got the money on my account straight away. Might come back to buy a car next
16 March 2022
Unprompted review
Reply from Exchange My Car
Thank you, Bruna! We're thrilled you had such a smooth experience and that we could offer you a better deal. We hope to see you again, whether selling or buying!
Such a great company very welcoming…
Such a great company very welcoming would definitely recommend make you feel at ease about selling your car and getting the best rate for it
15 March 2022
Unprompted review
Reply from Exchange My Car
Thank you, Jazz! 😊 We're so glad you found us welcoming and felt at ease throughout the process. Your recommendation means a lot to us!
A great experience
Jay was great and made the whole experience extremely smooth. Would highly recommend to anyone looking to sell their car.
7 March 2022
Unprompted review
Reply from Exchange My Car
Thank you, Luke! 😊 We're delighted to hear that Jay made the process smooth for you. Your recommendation means a lot to us!
Jay was exceptional
This was my first time using Exchange My Car and Jay was informative, polite and communicated throughout the whole process. I will definitely use Exchange My Car again.
7 March 2022
Unprompted review
Reply from Exchange My Car
Thank you, Katrina! 🌟 We're thrilled Jay could provide you with such a positive first experience with us. We look forward to assisting you again in the future!
Excellent communication
Excellent communication, extremely happy with the service, I would highly recommend them, thank you to Mal and Jay for dealing with everything so smoothly for me
7 March 2022
Unprompted review
Reply from Exchange My Car
Thank you, Emily! 😊 We're so glad to hear that Mal and Jay provided excellent communication and smooth service. Your recommendation is greatly appreciated!
Untrustworthy company!
I booked an appointment with this company and had to pay a £50 deposit, the company failed to come out on the appointed day and failed to contact myself to let me know, I have been asking for a refund of my£50 deposit to be told time and time again that they will sort it, disgraceful behaviour I would highly recommend using a different company.
2 March 2022
Unprompted review
Jay was really helpful when I was…
Jay was really helpful when I was selling my daughters car. he gave me all advice that i needed and was a smooth transaction. i will definitely refer to all friends and family
1 February 2022
Unprompted review
Reply from Exchange My Car
Thank you, Lucy! We're so pleased Jay could provide the advice and support you needed for a smooth transaction. We truly appreciate your referral to friends and family!
Jay was a great help the whole process…
Jay was a great help the whole process and made it really simple and quick and I would highly recommend him and the company, excellent service.
28 January 2022
Unprompted review
Reply from Exchange My Car
Thank you, Grace! 😊 We're thrilled the process was simple and quick for you. Your recommendation means so much to us!
Thank you
Jay and Mal explained the process very clearly and the whole process was really simple and quick and I would highly recommend them, excellent service.
26 January 2022
Unprompted review
Reply from Exchange My Car
Thank you so much! 🌟 We're glad that Jay and Mal could make the process clear, simple, and quick for you. Your recommendation is greatly appreciated
No issues
Really good service, was really quick. They cleared my finance and transferred me the remaining balance. Straight forwards.
26 January 2022
Unprompted review
Reply from Exchange My Car
Thank you, Mandy! 😊 We're glad to hear everything went smoothly and that we could assist with your finance and balance transfer. Your feedback means the world to us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.