Executive Home Delivery Reviews 

745
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the professionalism and efficiency of the staff who often go above and beyond, even with challenging access or heavy items. Many appreciate the excellent communication, including timely notifications and calls before arrival, ensuring a smooth and well-organized delivery process. Reviewers frequently mention the helpfulness of the delivery teams, who often assemble products, place them in desired locations, and remove all packaging, contributing to a first-class overall service. However, some customers experienced issues where delivery personnel refused to carry items upstairs or assemble products as expected, leaving them in an unusable state. There were also instances of difficulty contacting the company to resolve delivery discrepancies, leading to frustration for a few people.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting excellent communication,... See more

Staff

Consumers find staff to be positive, consistently praising their friendliness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Product

Users describe positive interactions with product delivery and setup, often highlighting the convenience of... See more

Customer communications

Customers report positive experiences with communication, highlighting great communication throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Considering our house is down a narrow lane that most delivery vehicles can't get down, the two guys were very friendly and managed to walk with a heavy mattress up a steep road with not a single comp... See more

Rated 5 out of 5 stars

Absolutely topper of delivery guys. So professional, and respectful. Great communication phoned to let me know they were 15 mins away. Took our new really heavy bed settee to upstairs livingroom, and... See more

Rated 5 out of 5 stars

Collection of my sofa,and chair and then delivered back. On time within time frame and a call prior to arrival as promised. Both staff were polite and friendly. Unwrapped and took away protectiv... See more

Rated 5 out of 5 stars

Absolutely faultless. On time efficient delivery. Delivery drivers were very polite and overall very professional and very helpful as they placed the armchair in situ and removed all packaging and t... See more


Company details

  1. Delivery Service
  2. Logistics service

Written by the company

Scotland's premier home & retail furniture delivery partner


Contact info

4.9

Excellent

TrustScore 5 out of 5

745 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(745)

319 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

I was contacted by text and email the day before, to confirm the delivery day and was told I would be given a time slot later that evening - which duly arrived in my inbox. Bang on time, the van arrived next day at our somewhat remote address and the two lads unpacked, carried upstairs (after kindly removing their shoes) and put together the bed and side tables. They were quick and efficient and took all packaging nearly away. Can’t fault anything.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

The Brian Adam team who delivered and…

The Brian Adam team who delivered and installed my new mattress this morning were, again, first class.
Good communications, Great timekeeping. Highly capable. Very helpful, good natured and efficient.
THey took away ,y former mattress an d all the packaging.
And it was done in the blink of an eye.
Impressive - and I am so grateful.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

The delivery was as scheduled. The 2 men were very professional and made up the bed as agreed. Would highly recommend this company.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

i was phoned 20 mins before the…

i was phoned 20 mins before the delivery was made and the delivery people couldn't have been more professional doing there job. they were polite and were careful with my property and the items being delivered. thanks for doing a great job.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Skilled, careful handling

I was very pleased with how the guys dealt with the delivery, checking the route through the house and taking care not to disturb pictures on the walls. Delivery was on time, with good communication about when to expect it.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly delivery guys

Friendly delivery guys. Especially for a Monday morning. Makes a nice surprise. Phoned ahead and confimed the road was accessible. Very good natured people!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

The Company were great

The Company were great. Kept us well informed re delivery time and phoned 20mins before arrival, as advised. The delivery guys were friendly and courteous

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Nothing Was a Bother ..

EHD delivered our sofas to Pollokshields in Glasgow this morning. Communication was excellent ; the company deferred delivery for two weeks when they were available earlier than we expected. We had an email with a delivery window on the day before and a call from the delivery guys before they arrived. The guys were so good -humoured, unwrapped the sofas, fitted the feet and put them in place for us
- and they gave us a good laugh as an added bonus!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Friendly staff, there were parts missing from our new couch and the delivery staff noticed straight away and informed me and said to contact the supplier

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Top-class

Top-class! Called ahead of time. Arrived on time. Delivered a large sofa safely and carefully. No fuss, and stress free.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Kept well informed about the delivery

Kept well informed about the delivery, which arrived on time and was put into place quickly and without any issues. Guys were cheerful, polite and respectful of our property. They also removed the old mattress and were all finished in about 10 minutes.

23 March 2026
Unprompted review

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