Executive Home Delivery Reviews 

745
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the professionalism and efficiency of the staff who often go above and beyond, even with challenging access or heavy items. Many appreciate the excellent communication, including timely notifications and calls before arrival, ensuring a smooth and well-organized delivery process. Reviewers frequently mention the helpfulness of the delivery teams, who often assemble products, place them in desired locations, and remove all packaging, contributing to a first-class overall service. However, some customers experienced issues where delivery personnel refused to carry items upstairs or assemble products as expected, leaving them in an unusable state. There were also instances of difficulty contacting the company to resolve delivery discrepancies, leading to frustration for a few people.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting excellent communication,... See more

Staff

Consumers find staff to be positive, consistently praising their friendliness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Product

Users describe positive interactions with product delivery and setup, often highlighting the convenience of... See more

Customer communications

Customers report positive experiences with communication, highlighting great communication throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Considering our house is down a narrow lane that most delivery vehicles can't get down, the two guys were very friendly and managed to walk with a heavy mattress up a steep road with not a single comp... See more

Rated 5 out of 5 stars

Absolutely topper of delivery guys. So professional, and respectful. Great communication phoned to let me know they were 15 mins away. Took our new really heavy bed settee to upstairs livingroom, and... See more

Rated 5 out of 5 stars

Collection of my sofa,and chair and then delivered back. On time within time frame and a call prior to arrival as promised. Both staff were polite and friendly. Unwrapped and took away protectiv... See more

Rated 5 out of 5 stars

Absolutely faultless. On time efficient delivery. Delivery drivers were very polite and overall very professional and very helpful as they placed the armchair in situ and removed all packaging and t... See more


Company details

  1. Delivery Service
  2. Logistics service

Written by the company

Scotland's premier home & retail furniture delivery partner


Contact info

4.9

Excellent

TrustScore 5 out of 5

745 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(745)

319 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A really positive experience

We had a really positive experience with this company. Clear communications and the ability to track the delivery on the day was great. Two lovely delivery guys, Joe and Thomas were incredibly friendly, helpful and efficient. They made light work of lugging two huge sofas upstairs via a tight staircase. A very professional job throughout.

17 March 2026
Unprompted review
Rated 4 out of 5 stars

Delivery team could not have been more professional.

The delivery men were extremely polite, considerate, helpful and careful. The units were very well packaged. Unfortunately the bedside cabinets were damaged on arrival, and this was discovered on opening the box. The process of documenting this was reassuring, and the delivery team took the items back with no quibble. We are awaiting replacements and have every confidence that all will be well next time.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience, the chaps delivered a Tempur mattress without any issue or bother. Communications were fab and clear. Highly recommend these guys! My apartment was 3 up without a lift….not a problem unlike many other delivery services these days. 5 Stars all day.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick booking slot

Quick booking slot, kept up to date with times as promised, received phone call prior to arriving and delivery guys were accomodating

13 March 2026
Unprompted review
Rated 5 out of 5 stars

The delivery was so professional

The delivery was so professional, friendly and 2 hard working staff who carried out the assembly and unpacked it to our utmost satisfaction. What a fabulous company, took all packing away on a very windy day and our suite arrived in perfect condition. Thanks a million.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

How easy the delivery was.

I was able to track my order all the way and it arrived earlier than expected which was a bonus. Two really friendly guys brought my suite in took all wrapping off placed it where iwanted it.very efficent. Fantastic job.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

A reliable company


the firm gave a time slot for delivery and were actually 10 minutes early which was a bonus for me. The men were professional, making the delivery and set up of the item easy... no bother at all.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

True to their word

Timely delivery within the allocated slot, polite staff, they made sure they wouldn't knock anything down by requesting for any objects and picturevframes to be removed in advance. Professional.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

First class service

The delivery arrived exactly when they said they would . The delivery team were very efficient, they had the furniture installed and unpacked in 20 minutes .
The two gentlemen were very polite and courteous and took all the packaging material away with them .
First class service.

4 March 2026
Unprompted review

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