Executive Home Delivery Reviews 

745
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the professionalism and efficiency of the staff who often go above and beyond, even with challenging access or heavy items. Many appreciate the excellent communication, including timely notifications and calls before arrival, ensuring a smooth and well-organized delivery process. Reviewers frequently mention the helpfulness of the delivery teams, who often assemble products, place them in desired locations, and remove all packaging, contributing to a first-class overall service. However, some customers experienced issues where delivery personnel refused to carry items upstairs or assemble products as expected, leaving them in an unusable state. There were also instances of difficulty contacting the company to resolve delivery discrepancies, leading to frustration for a few people.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting excellent communication,... See more

Staff

Consumers find staff to be positive, consistently praising their friendliness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Product

Users describe positive interactions with product delivery and setup, often highlighting the convenience of... See more

Customer communications

Customers report positive experiences with communication, highlighting great communication throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Considering our house is down a narrow lane that most delivery vehicles can't get down, the two guys were very friendly and managed to walk with a heavy mattress up a steep road with not a single comp... See more

Rated 5 out of 5 stars

Absolutely topper of delivery guys. So professional, and respectful. Great communication phoned to let me know they were 15 mins away. Took our new really heavy bed settee to upstairs livingroom, and... See more

Rated 5 out of 5 stars

Collection of my sofa,and chair and then delivered back. On time within time frame and a call prior to arrival as promised. Both staff were polite and friendly. Unwrapped and took away protectiv... See more

Rated 5 out of 5 stars

Absolutely faultless. On time efficient delivery. Delivery drivers were very polite and overall very professional and very helpful as they placed the armchair in situ and removed all packaging and t... See more


Company details

  1. Delivery Service
  2. Logistics service

Written by the company

Scotland's premier home & retail furniture delivery partner


Contact info

4.9

Excellent

TrustScore 5 out of 5

745 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(745)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Two couches

Totally professional fantastic job done would recommend this company they treated our furniture with the upmost respect and they appeared to enjoy there work it makes such a difference

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Fast, efficient, punctual, considerate, polite, good communication. What more can you ask from a delivery company?

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! Good communication, on time, careful delivery, unpacked the items, tidied away the packaging, and extremely pleasant people to speak with too.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Mattress Delivery

Great communication from the company.
The delivery guys were very polite, pleasant and respectful.
Thank you!
DAC

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Very well organised delivery and…

Very well organised delivery and communication in advance of it.
In my case delivery nearly failed because neither my phone nor the intercom at the building entrance were working properly at the time so that the team got the wrong impression that I was not at home and sent a failure message. I phoned the office to explain the situation. The delivery team came back to my house very soon and as they were real professionals, worked very fast, friendly and efficiently.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Lazy Service

The delivery men told us that our bed wouldn’t fit up the stairs and that wasn’t their job anyway so just left it on the middle of our downstairs hall. It’s a two person job and I am 8 months pregnant. We called them immediately upon checking our email which told us they were supposed to deliver to our chosen room. They didn’t come back.
Although a little fiddly, my husband got help from brother in law and they were able to get it upstairs.
Definitely would never use this company again.

20 February 2026
Unprompted review
Executive Home Delivery logo

Reply from Executive Home Delivery

Hi Emma,

We’re sorry to hear you’re unhappy with your delivery experience.

Our crew felt the bed was too large to safely manoeuvre up the stairs without risking damage to the item or your property which we would have been liable for. The gentleman who accepted the delivery agreed to have the items left in the hallway and confirmed he would arrange help to move it upstairs.

We’re sorry if this wasn’t clearly communicated afterwards and understand how frustrating this must have felt. We’re pleased to hear it was successfully moved in the end, and we appreciate your feedback.

Rated 5 out of 5 stars

The team did an amazing job

The team did an amazing job. I was most impressed at the extra efforts they took to keep our carpets and space clean - it had been a very wet day, and they kept it impeccable. Super nice guys as well!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the Executive Home Delivery team.

Excellent service from Executive Home Delivery. Good communication throughout the process, keeping me up to date on progress all the time.
My 2 hour delivery slot was given as between 14:32 and 16:32 and the goods arrived at 15:16 - well done lads! The 30 minute warning before they arrived was much appreciated, giving me time to 'clear the decks' ahead of their arrival. They were friendly, efficient and courteous, unpacking and checking over the goods meticulously, placing it where my wife indicated and they took away the packaging without having to be asked to do so.
All in all a very pleasant experience throughout; thank you for an exemplary service. We would have no hesitation in recommending this company and would certainly use them again if needed.
Ian Noble

16 February 2026
Unprompted review
Rated 5 out of 5 stars

To be perfectly honest

To be perfectly honest, the list would be shorter or non existent if I was to write down what went wrong.
The answer is: Nothing at all…. The guys were perfect.👌

16 February 2026
Unprompted review

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