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Express Grass™ Reviews 2,611

•
TrustScore 4.5 out of 5

4.6

Garden centre•2 Locations
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the artificial grass, and appreciate the prompt and efficient delivery service. Many consumers highlight the helpfulness of the delivery drivers and the ease of the ordering process, often noting that their orders arrived sooner than expected. However, some customers also noted issues with delivery, including delays, damaged packaging, and difficulties with kerbside delivery requirements. A few people were dissatisfied with the quality of certain products, finding them to be different from what was advertised or of poor quality, leading to expensive returns.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Product

Users describe positive interactions with the product. Many customers praise the high quality and... See more

Service

Customers had positive experiences with service. Many reviewers praised the efficiency, professionalism, and... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of products,... See more

Order

Reviewers mention positive feedback about their order experiences. Many customers found the ordering process... See more

Based on these reviews

Rated 5 out of 5 stars

This review relates to ordering free samples of the various grades of Astro turf. It is obviously impossible to be certain about what turf to order without having seen and felt it beforehand. I had... See more

Rated 5 out of 5 stars

In these post COVID days, it’s very difficult to get anything done without excuses and delays. Express Grass did exactly what they promised. The grass was excellent quality and a generous amount. Very... See more

Rated 5 out of 5 stars

Looking for good quality grass and managed to find an end of roll that was perfect. Needed a 2mx2m piece and got a 2mx5m piece for a great price. Delivery was fast. Dogs love the grass and it is so de... See more

Rated 5 out of 5 stars

Have bought from exspess grass before and been very happy with the product. This time I ordered online and received my order the following day which I was very happy to get that soon with standard del... See more

Company details

  1. #115 of 198 best companies in Garden centre
  2. #41 of 64 best companies in Garden building supplier
  3. #9 of 16 best companies in Gardener

Written by the company

Artificial Grass supplied overnight to UK gardeners, landscapers and retailers. Easy to lay for both the professional & first time installer using our range of fitting accessories with underlay. Try our range of artificial hedge products for low maintenance garden screening.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 46% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

A great product at a great price

A great product at a great price, looks very realistic covers a area where nothing grows because its in the shade all the time so this is perfect ,delivery was great as well the driver couldnt do enough to help. all in all a great experience from start to finish. would highly recommend and use again.

1 April 2025
Rated 5 out of 5 stars

Consignment no 4…

This is the fourth consignment of grass I have had from your company over many years and every one has been spot on for delivery, quality and customer service. I would recommend to anyone and wouldnt get my grass from anywhere else.

1 April 2025
Rated 1 out of 5 stars

The turf was not as thick as I thought…

The turf was not as thick as I thought as size was a bit misleading in my opinion

29 March 2025
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Reply from Express Grass™

Thanks for your feedback.

We’re sorry to hear the grass wasn’t as thick as expected. Just to clarify, all product sizes and specifications are listed on the website—including pile height, weight, and intended use—to help with choosing the right one.

We also offer free sample packs, delivered within 2 working days, so you can see and feel the exact product before placing a order.
It’s the best way to avoid any surprises and make sure you're 100% happy with your choice.

If you'd like help selecting a thicker or more premium option next time, we’re always happy to advise!

Kind regards,
The Express Grass™ Team

Rated 1 out of 5 stars

Disappointed

Wonderful service arrived the next day. The quality of the grass is by far not as good as we had what can be done some years ago, we are very disappointed as we have recommended you to so many people. What can be done now we have laid it ???

19 February 2025
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Reply from Express Grass™

Your order was for Budget Grass at under £5 a square metre. What can be done now its been laid? Absolutely nothing, before you installed it a exchange is possible.

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