This review relates to ordering free samples of the various grades of Astro turf. It is obviously impossible to be certain about what turf to order without having seen and felt it beforehand. I had... See more
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Company details
- #115 of 198 best companies in Garden centre
- #41 of 64 best companies in Garden building supplier
- #9 of 16 best companies in Gardener
Written by the company
Artificial Grass supplied overnight to UK gardeners, landscapers and retailers. Easy to lay for both the professional & first time installer using our range of fitting accessories with underlay. Try our range of artificial hedge products for low maintenance garden screening.
Contact info
Tribune Drive, Trinity Trading Estate, ME10 2PG, Sittingbourne, United Kingdom
- 0800 133 7733
- sales@expressgrass.com
- expressgrass.com
Replied to 46% of negative reviews
Typically replies within 24 hours
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the product I opted for and paid for…
the product I opted for and paid for was not delivered. I paid for 6mm artificial grass all that was delivered was a light wind controlled products which was of no use to me.
I did not read such information in the product column. I deserve a refund

Reply from Express Grass™
No delivery of my order.
No delivery of my order.
DX tracking says a card was left at my home address. None was left
No answer at DX customer services with endless calls ringing out
A note was left on my front door explaining for package to be left on driveway. No luck in trying express grass for any guidance.
Very poor service
Ordered samples and paid for postage. One week later still not arrived, so gave my order to one of their competitors who delivered samples two days after payment.

Reply from Express Grass™
Get free samples first to make the right choice!
This review relates to ordering free samples of the various grades of Astro turf. It is obviously impossible to be certain about what turf to order without having seen and felt it beforehand. I had tentatively chosen one before receiving a sample pack of seven types. I then found that my tentative choice had been wrong but am now confident to order one of the others.
Very helpful from start to finish
Very helpful from start to finish, perfect cut and grass is brilliant, delivered in 3 days and left where I’d asked, would recommend ExpressGrass to friends and family.
Although the delivery cost was a bit…
Although the delivery cost was a bit expensive my goods arrived the day after my order. I immediately got to work and installed the product (artificial hedge )and I am delighted with the results. Thank you.
Seems like the rake will work just fine…
Seems like the rake will work just fine on my size of artificial grass.
Far better than expected
Far better than expected - purchased to provide a puppy friendly area on decking and has been better than expected. No slipping as water is completely draining away. Easy to clean. Delighted.
Fast service and delivered right to my…
Fast service and delivered right to my gate. Good quality product at a very reasonable price. I recommend this product and the service absolutely.
Quality not great …
Great service and delivery and probably should have read reviews but grass barely had any was very flat
I’ve used express grass a few times now…
I’ve used express grass a few times now they have been absolutely brilliant , I always have next day delivery and the grass always arrives in the afternoon.
Great service easy to use and always polite on the phone
Really good service
Really good service, great quality and quick delivery, was emailed confirmation when purchase processed with delivery tracking info.
Very easy to order…
Very easy to order with a quick response to process the order. Delivery could have possibly been free of charge, but we were impressed with the service and product. We are about to re order for more astro turf of the same last order.
Regards Peter Allen
Excellent quick delivery after an easy…
Excellent quick delivery after an easy ordering system. Many thanks
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