Great overall experience especially when compared to other online auto parts stores. Lots of good deals from open box items and everything ships fast. Vip membership has paid for itself with all the f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My latest purchase was exceptionally easy. The price was comparable to other sources, but what made it special was how easy it was to order, price adjusted for military discount, and free shipping.... See more
Working with Mike on several items for my 2020 Tundra TRD Pro 4x4 has been a pleasure. He is very knowledgeable and provides great recommendations. He is always ready to answer any questions and his s... See more
Customer service goes a long way, and y'all are the best out there, always have the parts needed and if not y'all go out of your way to find them..... Extreme terrain customer for life.
Company details
Information provided by various external sources
We carry a huge selection of aftermarket Jeep Wrangler parts and accessories. Shop for all your Wrangler needs at ExtremeTerrain
Contact info
Lee Boulevard 7, 19355, Malvern, United States
- extremeterrain.com
4.1
Great
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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I was able to easily find what I was…
I was able to easily find what I was looking for. It was competitively priced. Will do business in the future.
5 September 2026
Unprompted review
Web page was very easy to use found…
Web page was very easy to use found everything I needed and more
5 September 2026
Unprompted review
It seems there is limited knowledge of…
It seems there is limited knowledge of equipment provided. I need certain part, and I finally found something I think I can use, however still not sure if the part ordered is the right part, due to the limited knowledge of the rep. I did appreciate the military discount, however i don’t think it’s fair that due to limited knowledge if the part does not work than I do not get refunded, and only get credit.
4 September 2026
Unprompted review
Reply from ExtremeTerrain.com
Hello Joe,
Thank you for taking the time to share your feedback with ExtremeTerrain. We do value the feedback that we receive from our customers as your feedback assists us in making changes and updates that the products and services we offer to our customers.
We are disappointed to hear that the Sales Representative that you spoke with was unable to answer your questions about a specific item. We do want to make sure our customers are comfortable with the items that they order with us. We would like to look into your situation more, but we were unable to confirm an order with the information shared in your comments. If you could email your questions and order information to Satisfaction@ExtremeTerrain.com. Once we receive your email, we will review it and address your concerns.
If you have any questions, please contact us and we will be happy to assist you.
Thank you,
Amy
I’m not one to write a lot of reviews…
I’m not one to write a lot of reviews but I needed to write this one. I purchased a set of 4 doors for my Jeep Wrangler but due to unforeseen circumstances I could not open the package and put them together for 5 months. When I did, I ran into a problem with the rear doors not fitting. It was a holiday weekend on a Sunday nonetheless and needless to say I was not happy. Called customer service but due to the order being 5 months old they could not give a refund. They connected me to the sales department and I explained the situation and he asked to have pictures sent showing the discrepancy. After all was said and done the issue turned out to be user error…. Directions were not super clear and inadvertently mixed a top and bottom hinge up which caused the door to not fitting properly. I sent an email telling them I was fine but they called me anyway and said basically the same thing from looking at the pictures. Yes it was user error on my part but the guys really did go above and beyond to try and help as much as they could. In a time when 99% of “help” is offshore and not usually helpful, these guys were the real deal. They will get my business going forward. Thank you.
6 September 2026
Unprompted review
Me like!
Not receiving the purchase yet, so far, so good . Conversing with an representative helped me with my decision. All of my buys have been a good experience.
3 September 2026
Unprompted review
Was unable to complete the transaction…
Was unable to complete the transaction online, so I called ET and Josh hooked me up, including my discount! These guys are the real deal
3 September 2026
Unprompted review
Reply from ExtremeTerrain.com
Hello DJ,
Thank you for taking the time to share your feedback with ExtremeTerrain. We are happy to hear that you were able to speak with Josh, and he was able to assist you with your order.
We wanted to review your order to see why you were experiencing issues placing the order, but we could not locate an order with the information shared in your comments. If you could email your order information, and a copy of your review, to Satisfaction@ExtremeTerrain.com. Once we receive this email, we can review to see if we can resolve this issue for you.
If you have any questions, please contact us and we will be happy to assist you.
Thank you,
Amy
I have been a loyal Extreme Terrain…
I have been a loyal Extreme Terrain customer since I have been purchasing off road parts. This past weekend they sent out their Labor Day ad to Email. I was looking for a few accessories and found what I was looking for at an attractive price. When I put it in the cart the price changed. I called them and was told that doesn’t happen. Gave them the part number and it happened to the salesman. He was going to look into it and return my call. Which he did very promptly. He had been told by someone senior to him they would not honor the price in the advertisement.
29 August 2026
Unprompted review
Reply from ExtremeTerrain.com
Hello Mark,
Thank you for sharing your experience with ExtremeTerrain. Thank you also for being a member of our Military, Medical and First Responders Program. We are honored to offer this program to thank our customers, like you, for the services you provide to our country and our communities.
We value the feedback that we receive from our customers as your feedback helps us to make improvements to the products and services we offer to our customers.
We reviewed your feedback and the chat that you had with one of our Sales Representatives regarding the price for the Barricade US Flag Tubular Doors with Mirrors. We do apologize for this error and we would like to make it right for you. I sent you a separate email asking for a good time for me to call you and we will honor the sales price if you are still interested in purchasing the tubular doors.
If you have any questions, please contact us and we will be happy to assist you.
Thank you,
Amy
You guys are awesome!!
You guys are awesome!!! Dan, who was my salesperson, was great!!! He steered me in the right direction and helped me buy the best lights that I could have ever possibly purchased for my 2008 Toyota Tundra. I left him a voicemail, thanking him. These lights are the best I've ever bought and a perfect value of less than $300. No one else on the internet could touch that. The shipping was fast. They arrived 3 days after I ordered them. And I installed them on my truck the same day. I can't thank you guys enough. And I can't recommend you guys enough. Thank you, extreme terrain.
29 August 2026
Unprompted review
The website is easy to use and makes…
The website is easy to use and makes searching and completing the order a breeze.
30 August 2026
Unprompted review
Easy to shop for who was looking easy navigation for
Easy to shop for what I was looking for. Found a good buy for a jeep hardtop that I hope will look and fit like the pictures show.
28 August 2026
Unprompted review
Tried charging me $500 more than…
Tried charging me $500 more than advertised price AFTER i checked out. Then the representative tried To gaslight me and say the item wasn't on sale. Buy somewhere else that doesn’t false advertise there pricing. :)
29 August 2026
Unprompted review
Reply from ExtremeTerrain.com
Hello, Thank you for sharing your feedback with ExtremeTerrain. We are sorry to hear that there was an issue with your recent order. We would like to review this situation and see how we can assist you, but we were unable to locate an order with the information shared in your comments. If you could send your order information and if you have a screenshot of the sale information, to Satisfaction@ExtremeTerrain.com. Once we receive this information, we will review your order and see how we can assist you.
If you have any questions, please contact us.
Thank you,
Amy
Do not recommend
Worst experience with ExtremeTerrain.com. I would leave zero stars if I could. Ordered a suspension kit almost a year ago. The one I received was missing parts advertised in the kit. Was told to return, which I did. Did everything they asked of me, only to get broken promises of the correct order being sent. Each delivery update, pushed out my order 2 months, all while being paid in full. Kept getting excuses and the run around each time I contacted them for an update. Finally requested a refund, which I believe was what they were hoping I would do. Do not recommend.
29 August 2026
Unprompted review
Reply from ExtremeTerrain.com
Hello Jay,
Thank you for taking the time to share your feedback with ExtremeTerarin. We are sorry to hear that you experienced issues with a suspension kit that you ordered from us.
We would like to review this order and see how we can assist you, and also how we can make improvements to the service we provide to our customers, but we were unable to locate your order. If you could kindly email your order information and a copy of your review to Satisfaction@ExtremeTerrain.com. Once we receive your email, we will review this situation.
If you have any questions, please contact us and we will be happy to assist you.
Thank you,
Amy
DO NOT BUY THE WHEEL AND TIRE PACKAGE
I placed an order on 16AUG. A week later I contacted customer service because I still had not received tracking info. They informed me that the package deal of 5 wheels and five tires that they offer was showing an unmatched number (which makes zero sense, when theyre the ones offering the package deal). So instead of contacting me to verify they where gonna wait for me to reach out? The first time I called they said I'd have a tracking number within two days, two days came and no number. Called back was told the 28th I'd have the tracking number. The 28th came and no tracking number. Oh and now they don't have the spacers I ordered. Asked if they could just refund me for the spacer and ship the rest of my order. I still havent recieved a response. Beyond angry. Im done at this point and taking my money elsewhere.
15 August 2026
Unprompted review
Reply from ExtremeTerrain.com
Hello Darlene,
Thank you for taking the time to share your feedback with ExtremeTerrain. Thank you also for being a member of our Military, Medical and First Responders Program. We are honored to offer this program to thank our customers like you, for the services you provide to our country and our communities. We reviewed your order for the wheel and tire package, and we do apologize for this situation. We can understand that this was a frustrating experience for you, and it does not indicate the level of service we strive to provide to our customers.
You are correct we do show that you ordered the wheel and tire package on 8/16/2026. We are unsure why the order was held up and asking for additional information. We are working with our IT team to see why the order was noted that there was a difference in the number of wheels and tires that were ordered. The package shows 5 wheels and tires in the package and that is what you ordered. In reviewing your order, you spoke with a member of our Customer Service Team, and they were able to assist you in getting a new order created, and it looks like the wheels and tires are expected to be delivered today 9/3/2026.
Darlene, we do appreciate your understanding of this error and your patience while we made the corrections and have the wheels and tires shipped to you. Due to this situation, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and it is valid until 12/31/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I had a good experience up until…
I had a good experience up until delivery service. I specifically picked out items that had an estimated 3 day delivery, on top of the fact that “free 2-3 day delivery on orders $149 or more” being advertised in the website banner. I ordered 3 items, 1 of which arrived within 3 days. The other two items should be delivered 5 days after ordering. These two items were shipped via Amazon, which provides standard delivery from the origin location to my destination in 2-3 days and prime delivery in 1-2 days, so I do not understand why the advertised “2-3 day shipping” was not honored.
27 August 2026
Unprompted review
Reply from ExtremeTerrain.com
Hello Zach,
Thank you for sharing your feedback with ExtremeTerrain. We are sorry to hear that there was a delay in receiving your recent order. We do work hard on having orders shipped and delivered to our customers in a timely manner and in reviewing your comments, we fell short of our goal and more importantly your expectations.
We wanted to review your order, but we were unable to locate the order with the information shared in your review. If you could email your order information, and a copy of your comments for context, to Satisfaction@ExtremeTerrain.com. Once we receive this information, we will review your order and see how we can resolve this issue for you.
If you have any questions, please contact us and we will be happy to assist you.
Thank you,
Amy
I purchased an open box item/ shows up damaged
I purchased an open box item. On their website it showed the item complete with no damage. But when I received the item it was extremely poorly packaged and the item was heavily scratched. The box also had multiple holes the size of my head and parts were missing. They did offer a return and refund but a little bubble wrap can go a long way in protecting someone’s 400$ investment
26 August 2026
Unprompted review
Reply from ExtremeTerrain.com
Hello,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent order. We do apologize that the grille guard that you ordered was not packaged correctly and there was damage to the item when it was delivered. We do value the feedback that we receive from our customers as your feedback helps us to make improvements to the products and services we offer to our customers.
We do work hard to have orders shipped to our customers in a timely manner and packaged so there is no damage to the item during shipment. This was not your experience and your frustration is understandable. We do show you initiated a return for the grille guard and you placed a new order for the RedRock HD Modular Grille Guard; Black (21-26 Bronco, Excluding Raptor). We show this should be delivered to you on 9/2. If there are any issues with this item, please contact us and we will be happy to assist you.
Due to this situation, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order, and it is valid until 12/31/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Always find something on sale that I…
Always find something on sale that I can’t do without…. It’s a Jeep thing!
24 August 2026
Unprompted review
Trustworthy, easy shop for my yr jeep,
They offer a great deal on the Jeep top replacement, plus discounts, as well as free shipping.
24 August 2026
Unprompted review
Easy and found what I was looking for…
Easy and found what I was looking for quickly.
21 August 2026
Unprompted review
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