Colour and fabric met requirements as did the style, HOWEVER LEG LENGTH SIZING INCONSISTENT 10 and 12 both fit (12 slightly better) hips/waist wise but the size 10L was an inch longer than the size 1... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered on line and collected at store. All very well organised. Received word when ready for collection. Staff very helpful and items I ordered were perfect fit.
Company replied
Fatface in store personal styling service. Saturday 18th april booked in with stylist Lucy kelly. Very professonal and caring and did a brilliant appointment with myself .i was in looking for diff... See more
Company replied
Was made to feel very welcome by the lovely Karen. She was very approachable, helpful and friendly and made it a wonderful shopping experience.
Company replied
Company details
- #280 of 620 best companies in Clothing Shop
- #168 of 286 best companies in Fashion accessories shop
- #130 of 242 best companies in Men's clothes shop
- #118 of 256 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
1 Victoria Square, BT1 4QG, Belfast, United Kingdom
- 028 9031 1597
4.7
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love FATFACE !
Love FATFACE !! Always on trend , it’s my go to shop! The staff are always very helpful no matter how busy the shop is.
19 March 2023
Reply from FatFace - BELFAST 2
HI there,
Thank you for your 5* review.
It's great that you love shopping in our Belfast Store. We hope you continue to enjoy your shopping experience with us in the future.
Have a great day! DW
Great quality clothes, great customer service
Have ordered many times from Fatface. Always a great service, good quality clothes and a great returns service (not needed this time).
16 March 2023
Reply from FatFace - BELFAST 2
Hi Catherine
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love fat face
I love fat face. Everything is a good fit. I love the colours, the patterns, the styles, the range! I love it. The staff are unfailingly lovely. What’s not to love about somewhere that keeps me looking decent and doesn’t break the bank!!
14 December 2022
Reply from FatFace - BELFAST 2
Hi Karen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have loved FatFace for a long time
I have loved FatFace for a long time. I like to have a look online and in store when I get the chance. Their style is very much the same as mine. The quality is outstanding. Sometimes a bit expensive but worth it I think. The staff are always very helpful and friendly
10 December 2022
Reply from FatFace - BELFAST 2
Good afternoon, Angela
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Belfast store.
Take care, JB
Nice t shirt bought at a good price and…
Nice t shirt bought at a good price and delivered on time
21 October 2022
Reply from FatFace - BELFAST 2
Thank you for your review. I am pleased to hear that you are happy with your items! - RS
Great service with a smile.
I have shopped in many FatFace stores and have always found staff to be friendly and helpful.
20 October 2022
Reply from FatFace - BELFAST 2
Good afternoon, Ann
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon in our stores.
Take care, JB
First class delivery great hoodie love…
First class delivery great hoodie love the sips
4 October 2022
Reply from FatFace - BELFAST 2
Thank you for your review! We appreciate it. We are happy to hear that you love your product(s) - RS
Everything went as online order.
Everything went as online order.
Delivered on time....no complaints
Pleased with the product.
26 September 2022
Reply from FatFace - BELFAST 2
Good afternoon Veronica,
Thank you for your 5*review. It is great to hear that you received your delivery on time and that you are happy with the product you received.
Have a great day!
Take care, EG
Awesomeness all round...helpful
Awesomeness all round...helpful, friendly and polite staff. Plenty of stock to choose from. I always enjoy a trip.ti fatface in Belfast.
1 September 2022
Reply from FatFace - BELFAST 2
Hi Rachel, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BELFAST 2
Good afternoon, FMG
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Belfast store.
Take care, JB
Retuned online purchase to Belfast…
Retuned online purchase to Belfast store. Very straightforward refund. Staff member was extremely helpful and pleasant.
22 August 2022
Reply from FatFace - BELFAST 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - BELFAST 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very helpful staff
Very friendly and helpful staff addressing queries related to purchase ( or returns in few occasions )
8 August 2022
Reply from FatFace - BELFAST 2
Hi there
Thank you for your very positive feedback about the level of customer service you receive from us. It is great to know we are appreciated.
I absolutely love the clothes
I absolutely love the clothes, all staff members follow through, their attentive, helpful and extremely pleasant.
10 July 2022
Reply from FatFace - BELFAST 2
Good afternoon, Shona
Thank you for leaving us this review about your instore shopping experience at Belfast. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Reply from FatFace - BELFAST 2
Good afternoon, Melanie
Thank you for taking the time to leave your 5* feedback.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Have a great day!
Take care, JB
I ordered two blouses on line
I ordered two blouses on line, but really didn’t like either on me. Return to store was so easy. The assistant was so pleasant and friendly that I was made to feel comfortable.
6 July 2022
Reply from FatFace - BELFAST 2
Hey Sharon
Sorry the hear the two blouses weren't for you, but it good to hear that getting them back to us was pain free. Hopefully you might be able to pick something else out.
Happy shopping
PW
Love your fashions
Love your fashions. Mainly buy your men’s clothing as I love the colours and designs.
Cate
28 May 2022
Reply from FatFace - BELFAST 2
Good Morning Cate,
Thank you for your 5 star review. I am happy to hear you love our style and design! Have a great rest of your weekend -KC
Reply from FatFace - BELFAST 2
Hello Barbara,
Thank you for your 5* review.
I am so glad to hear that you were happy with the product you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, LA
Staff are so helpful
Staff are so helpful, warm and welcoming in Belfast. I love coming to this store
10 May 2022
Reply from FatFace - BELFAST 2
Hello Julie
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received in our Belfast store. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
I had such a lovely experience in…
I had such a lovely experience in Victoria Square Belfast shop today. Clothes choices were excellent and the staff were so pleasant and honest with they're opinions. I left feeling special, with a smile on my face and a new summer wardrobe. Will definitely be back. Thank you so much.
23 April 2022
Unprompted review
Reply from FatFace - BELFAST 2
Hi Barbara, thank you for your lovely review on your recent visit to Belfast. This is really wonderful and your comments will be passed on to the store team. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.