I had a great experience at the FatFace Great Malvern store. The shop is always well-presented, clean, and welcoming, with a lovely autumn range to browse. The staff, including Emily, Mikey, Maggie, a... See more
Company replied
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Lovely clothes that fit well, are good quality and are a reasonable price. At 5ft 2ins I find the styles and sizing just right. The staff in the store are exceptionally friendly and helpful, which add... See more
Company replied
I'm fortunate to have a local Fatface shop. Staff always friendly and helpful. If they don't have the item I want in stock, it can be ordered and delivered to them, for free. The only drawback can be... See more
Company replied
The staff at the Malvern shop are always so warm and welcoming. The manager, a lovely smiley chap, goes always above and beyond to help you and there is a friendly atmosphere at all times. Other... See more
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Company details
- #271 of 604 best companies in Clothing Shop
- #171 of 280 best companies in Fashion accessories shop
- #133 of 239 best companies in Men's clothes shop
- #118 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
89/91 Church Street, WR14 2AE, Great�Malvern, Worcestershire, United Kingdom
- 01684 569076
4.9
Excellent
98 reviews
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Excellent friendly helpful service
Excellent friendly helpful service. A pleasure to shop at the Malvern store
9 June 2025
Reply from FatFace - GREAT MALVERN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely items
Lovely items. Also very helpful with returns. I was after a specific pair of jeans but needed to order multiple sizes to find the right fit. The store staff (Malvern) were so friendly and the return was completed quickly.
16 February 2025
Reply from FatFace - GREAT MALVERN
Hey Stephanie,
Thank you for your review. I am pleased that you had a positive experience whilst visiting our Great Malvern store - this is great to hear.
Take care, CT
I had a great experience at the FatFace…
I had a great experience at the FatFace Great Malvern store. The shop is always well-presented, clean, and welcoming, with a lovely autumn range to browse. The staff, including Emily, Mikey, Maggie, and Travis, were friendly, knowledgeable, and went out of their way to be helpful, even making shopping with kids pleasant! They efficiently sorted a refund and reorder for me without any hassle. Overall, fantastic customer service—would happily shop here again. Four stars!
24 January 2025
Unprompted review
Reply from FatFace - GREAT MALVERN
Thank you for your review Kamile! It sounds like Emily, Mikey, Maggie and Travis were really helpful, and I will make sure that this is passed to them for them to see.
We look forward to welcoming you back soon! Take care, LE
Reply from FatFace - GREAT MALVERN
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had a good experience
I ordered 2 dresses, arrived in the shop quickly. I loved one and kept it but not the second. I received the refund very quickly.
5 December 2024
Reply from FatFace - GREAT MALVERN
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - GREAT MALVERN
Hello Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent!
My wife and I went yesterday afternoon and my wife bought a beautiful dress in the sale. Great value. The staff - Heather and Travis - were so welcoming, helpful and had a great sense of humour. We left with a warm glow. Thank you both for such a positive experience.
23 October 2024
Unprompted review
Reply from FatFace - GREAT MALVERN
Hello John
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Great Malvern store - this is great to hear. Take care, LE
I'm fortunate to have a local Fatface…
I'm fortunate to have a local Fatface shop. Staff always friendly and helpful. If they don't have the item I want in stock, it can be ordered and delivered to them, for free. The only drawback can be when items are out of stock, particularly in sizes 12 and 14, but that's life!
17 October 2024
Reply from FatFace - GREAT MALVERN
Hello there,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - GREAT MALVERN
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff were friendly and helpful and I…
Staff were friendly and helpful and I liked the autumn new range
9 September 2024
Reply from FatFace - GREAT MALVERN
Hello Guy
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Great Malvern store - this is great to hear. Take care, LE
I make a lot of purchases from Fat…
I make a lot of purchases from Fat Face. The quality of the clothes is great and I would have to go a long way to meet more helpful and friendly staff.
8 August 2024
Reply from FatFace - GREAT MALVERN
Good afternoon,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Friendly happy helpful staff brilliant…
Friendly happy helpful staff brilliant ‘Sales’ too thank heavens thank you
7 August 2024
Reply from FatFace - GREAT MALVERN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The staff here were incredible
The staff here were incredible. I bought some shorts but then took them back to try and get a different colour. They looked for my size but they didn't have it. They talked me through my options and called a nearby store, asked them to check they had the right size and asked them to keep them for me. Thank you!
20 July 2024
Unprompted review
Reply from FatFace - GREAT MALVERN
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Wow factor!
Whilst visiting the town last week, I called into the Malvern shop and was pleasantly surprised by the customer service I received by the staff there. Emily (the manager?) and Mickey/Mikey (?) were very attentive, knowledgeable and, surprisingly humorous. Such a refreshing change and a breath of fresh air considering the usual standards of shop staff in most shops these days.
17 May 2024
Unprompted review
Reply from FatFace - GREAT MALVERN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very helpful
Lovely staff in the Malvern branch. Gave very helpful, honest advice when wedding outfit shopping. Helped me decide on sizing. Very pleased, thank you!
22 May 2024
Unprompted review
Reply from FatFace - GREAT MALVERN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great customer service
Found the staff in Malvern branch extremely helpful and friendly. Always greeted when you walk in but not overbearing when looking.
I had ordered a top online which didn't fit and they organised a refund and ordered a different size very effiiciently.
25 April 2024
Reply from FatFace - GREAT MALVERN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fatface Malvern is a joy to shop in
Fatface Malvern is a joy to shop in, the shop is always beautifully laid out, the products are great quality and the staff are so friendly and helpful, especially when I'm shipping with my not so patient children! A special mention to Maggie and Travis who could not be more lovely, and who make shopping here a pleasure! I was served by Maggie today, who was great as always.
24 April 2024
Unprompted review
Reply from FatFace - GREAT MALVERN
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Staff always very friendly & helpful
Staff always very friendly & helpful - ordered online for click and collect last time - no problem & still very friendly.
7 April 2024
Reply from FatFace - GREAT MALVERN
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Easy online ,ready for collection in no…
Easy online ,ready for collection in no time and staff really helpful, quality of clothing 1st class.
5 April 2024
Reply from FatFace - GREAT MALVERN
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased and the experience in our Great Malvern store. We hope you have a lovely weekend, TS
Travis great personable member of staff
Lovely selection of summer clothes. Super shop lots of choice and friendly helpful staff Travis served me- cheerful bright personable chap thank you made my afternoon!
12 April 2024
Unprompted review
Reply from FatFace - GREAT MALVERN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, TS
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