I had a great experience at the FatFace Great Malvern store. The shop is always well-presented, clean, and welcoming, with a lovely autumn range to browse. The staff, including Emily, Mikey, Maggie, a... See more
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My local branch of Fat Face, which I patronise quite often is great to visit. The staff are very welcoming and friendly and only too willing to help eg If I am unable to find the size I am looking... See more
Company replied
I'm fortunate to have a local Fatface shop. Staff always friendly and helpful. If they don't have the item I want in stock, it can be ordered and delivered to them, for free. The only drawback can be... See more
Company replied
Ordered online and quick delivery to store. Easy collection. Very friendly staff. Swimming costume item is a perfect fit. Same as last years just a new design/pattern so I was sure it would fit. Gre... See more
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Company details
- #275 of 589 best companies in Clothing Shop
- #165 of 277 best companies in Fashion accessories shop
- #128 of 232 best companies in Men's clothes shop
- #114 of 247 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
89/91 Church Street, WR14 2AE, Great�Malvern, Worcestershire, United Kingdom
- 01684 569076
4.9
Excellent
107 reviews
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The staff here were incredible
The staff here were incredible. I bought some shorts but then took them back to try and get a different colour. They looked for my size but they didn't have it. They talked me through my options and called a nearby store, asked them to check they had the right size and asked them to keep them for me. Thank you!
20 July 2024
Unprompted review
Reply from FatFace - GREAT MALVERN
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Wow factor!
Whilst visiting the town last week, I called into the Malvern shop and was pleasantly surprised by the customer service I received by the staff there. Emily (the manager?) and Mickey/Mikey (?) were very attentive, knowledgeable and, surprisingly humorous. Such a refreshing change and a breath of fresh air considering the usual standards of shop staff in most shops these days.
17 May 2024
Unprompted review
Reply from FatFace - GREAT MALVERN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very helpful
Lovely staff in the Malvern branch. Gave very helpful, honest advice when wedding outfit shopping. Helped me decide on sizing. Very pleased, thank you!
22 May 2024
Unprompted review
Reply from FatFace - GREAT MALVERN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great customer service
Found the staff in Malvern branch extremely helpful and friendly. Always greeted when you walk in but not overbearing when looking.
I had ordered a top online which didn't fit and they organised a refund and ordered a different size very effiiciently.
25 April 2024
Reply from FatFace - GREAT MALVERN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fatface Malvern is a joy to shop in
Fatface Malvern is a joy to shop in, the shop is always beautifully laid out, the products are great quality and the staff are so friendly and helpful, especially when I'm shipping with my not so patient children! A special mention to Maggie and Travis who could not be more lovely, and who make shopping here a pleasure! I was served by Maggie today, who was great as always.
24 April 2024
Unprompted review
Reply from FatFace - GREAT MALVERN
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Staff always very friendly & helpful
Staff always very friendly & helpful - ordered online for click and collect last time - no problem & still very friendly.
7 April 2024
Reply from FatFace - GREAT MALVERN
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Easy online ,ready for collection in no…
Easy online ,ready for collection in no time and staff really helpful, quality of clothing 1st class.
5 April 2024
Reply from FatFace - GREAT MALVERN
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased and the experience in our Great Malvern store. We hope you have a lovely weekend, TS
Travis great personable member of staff
Lovely selection of summer clothes. Super shop lots of choice and friendly helpful staff Travis served me- cheerful bright personable chap thank you made my afternoon!
12 April 2024
Unprompted review
Reply from FatFace - GREAT MALVERN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, TS
Fatface quality every purchase
Fatface quality every purchase
Collected from my local store in Malvern, always greeted with a smile and how are you today Mr Evans, cannot fault the lovely people that work in FatFace Malvern store, Travis is always up for a chat, although not seen him in there for a while, I hope he hasn't been moved on as he is a credit to the store and to FatFace.
24 March 2024
Reply from FatFace - GREAT MALVERN
Good afternoon, Mr. Evans.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Great Malvern store.
Take care, JB
Collection & Promotion
Popped in this afternoon for a collection for my mother. The two sales assistants (Heather on the receipt and a young lady with glasses) were so friendly. They showed me round the offer thats on & I ended up with two new pairs on jeans! So refreshing to have helpful but not at all pushy staff on a rainy Tuesday!
13 February 2024
Unprompted review
Reply from FatFace - GREAT MALVERN
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a great experience at one of our stores. We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -GM
Wonderful experience with the fat face crew…
Wonderful experience with the fat face ladies, thank you Emily and Liz for your kind help and honest opinion, my daughter and I love our new clothes.
5 February 2024
Unprompted review
Reply from FatFace - GREAT MALVERN
Hi Lucinda,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. I will pass your feedback on so the store can be recognised for their service!
We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Excellent customer service at Great…
Excellent customer service at Great Malvern store. Staff are very friendly, helpful and respectful. They will help you find whatever you need. The store always looks clean and welcoming. Everything appears nicely presented.
16 January 2024
Reply from FatFace - GREAT MALVERN
Hi Debbie,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Reply from FatFace - GREAT MALVERN
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you had a pleasant experience in our Great Malvern store! I will make sure to pass this feedback on to them!
We love to hear such positive feedback from our customers and we look forward to welcoming you back soon!
Kind Regards, JW
Excellent as always
Online order which arrived quickly. Really happy with the items ordered as well, great quality and excellent fit. We'd seen what we ordered in our local store but unfortunately they didn't have the sizes we needed
28 December 2023
Reply from FatFace - GREAT MALVERN
Good Afternoon Becky,
Thank you for taking the time to leave us a review!
I am happy to hear you are loving your new order and that it arrived with you quickly! We love to hear such positive feedback from our customers!
We can't wait to welcome you back!
Kind Regards, JW
Great service
Great service. Good sale, delivery quick considering it was during Christmas. Easy return process at our local Fatface shop.
30 December 2023
Reply from FatFace - GREAT MALVERN
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff are always super friendly
Staff are always super friendly. The shop looks great and I usually something I love
28 November 2023
Reply from FatFace - GREAT MALVERN
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always have good quality items
Always have good quality items, and there's something for everyone. My items came well packaged and very quickly.
27 November 2023
Reply from FatFace - GREAT MALVERN
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer experience
Excellent customer experience. Staff are exceptionally nice, efficient and helpful.
2 December 2023
Reply from FatFace - GREAT MALVERN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - GREAT MALVERN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - GREAT MALVERN
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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