I had a great experience at the FatFace Great Malvern store. The shop is always well-presented, clean, and welcoming, with a lovely autumn range to browse. The staff, including Emily, Mikey, Maggie, a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm fortunate to have a local Fatface shop. Staff always friendly and helpful. If they don't have the item I want in stock, it can be ordered and delivered to them, for free. The only drawback can be... See more
Company replied
The staff at the Malvern shop are always so warm and welcoming. The manager, a lovely smiley chap, goes always above and beyond to help you and there is a friendly atmosphere at all times. Other... See more
Company replied
Lovely clothes that fit well, are good quality and are a reasonable price. At 5ft 2ins I find the styles and sizing just right. The staff in the store are exceptionally friendly and helpful, which add... See more
Company replied
Company details
- #271 of 600 best companies in Clothing Shop
- #169 of 278 best companies in Fashion accessories shop
- #131 of 237 best companies in Men's clothes shop
- #118 of 256 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
89/91 Church Street, WR14 2AE, Great�Malvern, Worcestershire, United Kingdom
- 01684 569076
4.9
Excellent
100 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy transaction
Very easy transaction, goods arrived quickly & exactly as described.
4 July 2022
Reply from FatFace - GREAT MALVERN
Hi Deborah, Thank you so much for your review and I hope you have a lovely day! - ES
Wallet
The product was slightly delayed in being delivered by everi but it did eventually come that's why I gave the 4 stars instead of 5.
14 June 2022
Reply from FatFace - GREAT MALVERN
Hi Sophie
Thank you for taking the time to leave a review. It is lovely to hear that you are happy with your item. I am sorry to her that it was delayed slightly - I will certainly feed this back.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.DW
Reply from FatFace - GREAT MALVERN
Hi Harvey
I am so happy to read what a positive experience you had in our store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW :)
Breton t-shirts.
I love Fatface breton t-shirts, I have eight now in different colours. They wash well and last for ages.
3 February 2022
Reply from FatFace - GREAT MALVERN
Hi, Thank you for the great review. So pleased you love our Breton tops and love that you have a collection building. Thank you for being a loyal customer. LM
Really helpful and friendly staff
Really helpful and friendly staff. The store is well laid out and always clean and tidy. I can usually find what I want, there seems to be more available here than in larger stores.
28 January 2022
Reply from FatFace - GREAT MALVERN
The Great Malvern store will be delighted to read your lovely comments thankyou CP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.