I had a great experience at the FatFace Great Malvern store. The shop is always well-presented, clean, and welcoming, with a lovely autumn range to browse. The staff, including Emily, Mikey, Maggie, a... See more
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I'm fortunate to have a local Fatface shop. Staff always friendly and helpful. If they don't have the item I want in stock, it can be ordered and delivered to them, for free. The only drawback can be... See more
Company replied
The staff at the Malvern shop are always so warm and welcoming. The manager, a lovely smiley chap, goes always above and beyond to help you and there is a friendly atmosphere at all times. Other... See more
Company replied
Lovely clothes that fit well, are good quality and are a reasonable price. At 5ft 2ins I find the styles and sizing just right. The staff in the store are exceptionally friendly and helpful, which add... See more
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Company details
- #271 of 602 best companies in Clothing Shop
- #170 of 279 best companies in Fashion accessories shop
- #132 of 238 best companies in Men's clothes shop
- #118 of 255 best companies in Ladies' clothes shop
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
89/91 Church Street, WR14 2AE, Great�Malvern, Worcestershire, United Kingdom
- 01684 569076
4.9
Excellent
99 reviews
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First class service from the Malvern…
First class service from the Malvern Branch. Very friendly Manager and got some bargains in the sale for my holiday.
6 September 2023
Unprompted review
Reply from FatFace - GREAT MALVERN
Hello Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff
Friendly staff, easy pickup (and amazingly on the sale rack exactly the tankini pants that were missing from the online selection I had ordered).
The swimwear I had ordered was also perfect so I won't be sending anything back!
24 August 2023
Reply from FatFace - GREAT MALVERN
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
The ordering was easy.
The ordering was easy.
The sizing was accurate.
The staff were helpful.
Very efficient service
25 August 2023
Reply from FatFace - GREAT MALVERN
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Very pleasant staff when I went to…
Very pleasant staff when I went to collect my order from my local store in Malvern
18 August 2023
Reply from FatFace - GREAT MALVERN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Always friendly and helpful staff in…
Always friendly and helpful staff in the Great Malvern store. Highly recommended, thank you 🙂
18 August 2023
Reply from FatFace - GREAT MALVERN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - GREAT MALVERN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. - RS
Recent hoodie purchase and collection
I was notified promptly by the store about a sudden closure due to very sad, unforseen circumstances and their apologies were given, despite it being beyond their control. Upon collection - staff in store were very polite and friendly.
10 August 2023
Reply from FatFace - GREAT MALVERN
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
The Malvern shop has a really friendly…
The Malvern shop has a really friendly and engaged manager and staff. They make you want to buy lol and make purchasing pleasant. Thanks
30 June 2023
Unprompted review
Reply from FatFace - GREAT MALVERN
Hi Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order and excellent customer service
Easy order process and prompt delivery to our local shop in Great Malvern. The manager deserves a special mention for his excellent customer service delivery. He is definitely a great asset to Fat Face.
3 May 2023
Reply from FatFace - GREAT MALVERN
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - GREAT MALVERN
Hi,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received in store. We hope you enjoy your new purchase.
Have a great day!
JH
The assistants in the shop were helpful…
The assistants in the shop were helpful understanding and patient as due to condition selecting footwear is problematic, but I came away with 2 pairs which is extremely good for me and thanks to their help.
On a more general not please no more plastic hangers!!!
29 March 2023
Reply from FatFace - GREAT MALVERN
Hello Brain, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great laid out store and happy staff
8 December 2022
Reply from FatFace - GREAT MALVERN
Hi Andy, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - GREAT MALVERN
Thank you for your 5* review! We are happy to hear of your positive shopping experience and we are looking forward to welcoming you back soon! - RS
My favourite shop
My favourite shop! Staff really helpful and friendly in the Malvern branch. We'll done!
28 October 2022
Reply from FatFace - GREAT MALVERN
Good afternoon, Alison
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Great Malvern store.
Take care, JB
Customer service was excellent
Customer service was excellent, found exactly what I was looking for thanks to India and the rest of the team who were all incredibly friendly. A great shopping experience, would recommend popping in.
23 October 2022
Unprompted review
Reply from FatFace - GREAT MALVERN
Good afternoon, Christopher
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Great Malvern store.
Take care, JB
Staff at my local shop are always very…
Staff at my local shop are always very welcoming and helpful. A pleasure to go into store.
4 October 2022
Reply from FatFace - GREAT MALVERN
Thank you for your lovely review. We are always 100% committed to providing a fantastic service to all customers. This information will be sent over to our crew in store :) - RS
Great service and beautiful clothing!
I bought my jumper on line. It arrived quickly and was beautifully packaged.
Sadly much too big otherwise lovely!
No problem with the return process and the smaller replacement also arrived sooner than expected and was lovely and the great quality I have come to expect from Fatface clothing. Thank you!
28 August 2022
Reply from FatFace - GREAT MALVERN
Hi Linda, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Travis and his team are exceptional and…
Travis and his team are exceptional and are always hugely welcoming and helpful. They clearly know the brand well, their shop well and their customers including the regular ones! Always a pleasure shopping in this store.
26 August 2022
Reply from FatFace - GREAT MALVERN
Hi Lisa, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My friendly local Fatface!
It's my local Fatface, and I bob in whenever I'm passing to see what's new on the hangers. I'm always greeted in a friendly way. Staff offer help when needed, but are never intrusive or pushy.
5 August 2022
Reply from FatFace - GREAT MALVERN
Good Morning,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Have a great day! KS
Very easy transaction
Very easy transaction, goods arrived quickly & exactly as described.
4 July 2022
Reply from FatFace - GREAT MALVERN
Hi Deborah, Thank you so much for your review and I hope you have a lovely day! - ES
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